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Marcia M
Extremely Disappointing and Misleading Experience
EcoArt Travel的点评
点评：We booked the “Vatican Museums & Sistine Chapel Tour with Optional Basilica (November 8, 2025, 3:00 PM), 4 Adults – €116.00” expecting exactly what the title advertised: access to the Vatican Museums and Sistine Chapel, with the option to include the Basilica. Unfortunately, that’s not what we received.
On the day of the tour, we were only provided with a guide for the Basilica — and even then, in the regular entry line, something we could have done ourselves for free. My parents were with me, and we had chosen this tour because we had no other available day to visit the Museums and the Sistine Chapel. Another family of four experienced the exact same issue, so it was clearly not an isolated case.
As a result, we left Italy without seeing the Museums and the Sistine Chapel, which were the main reasons we booked the experience. It was incredibly frustrating.
When we contacted the company for a refund, they claimed we had purchased only the Basilica, which is simply not true. Their advertising highlighted “with Optional Basilica,” making it sound like the Museums and Sistine Chapel were included by default. Only after re-reading the ticket did I notice a small note stating that the “Basilica Only” option does not include access to the Vatican Museums — something that should have been stated clearly and prominently at the time of purchase.
The way this is advertised might leads us to make a mistake, and the overall experience left us feeling cheated. We paid a significant amount of money for something we could have done for free, and we missed what we most wanted to see.
I do not consider this a trustworthy company, and I would strongly advise others to avoid booking with them.
On the day of the tour, we were only provided with a guide for the Basilica — and even then, in the regular entry line, something we could have done ourselves for free. My parents were with me, and we had chosen this tour because we had no other available day to visit the Museums and the Sistine Chapel. Another family of four experienced the exact same issue, so it was clearly not an isolated case.
As a result, we left Italy without seeing the Museums and the Sistine Chapel, which were the main reasons we booked the experience. It was incredibly frustrating.
When we contacted the company for a refund, they claimed we had purchased only the Basilica, which is simply not true. Their advertising highlighted “with Optional Basilica,” making it sound like the Museums and Sistine Chapel were included by default. Only after re-reading the ticket did I notice a small note stating that the “Basilica Only” option does not include access to the Vatican Museums — something that should have been stated clearly and prominently at the time of purchase.
The way this is advertised might leads us to make a mistake, and the overall experience left us feeling cheated. We paid a significant amount of money for something we could have done for free, and we missed what we most wanted to see.
I do not consider this a trustworthy company, and I would strongly advise others to avoid booking with them.
翻译：我们预订了“梵蒂冈博物馆和西斯廷教堂之旅（可选参观圣殿）（2025年11月8日下午3点），4位成人 - 116.00欧元”，期望的正是标题所宣传的内容：参观梵蒂冈博物馆和西斯廷教堂，并可选择是否参观圣殿。然而，实际情况却并非如此。
旅行当天，我们只被安排了一位圣殿的导游——而且还是排在普通的队伍里，而我们自己完全可以免费参观。我的父母和我一起，我们选择这个行程是因为我们没有其他时间可以参观博物馆和西斯廷教堂。另一家四口之家也遇到了完全相同的问题，所以这显然并非个例。
结果，我们最终没能参观博物馆和西斯廷教堂就离开了意大利，而这正是我们预订这个行程的主要原因。这真是令人无比沮丧。
当我们联系公司要求退款时，他们声称我们只购买了圣殿门票，这完全是无稽之谈。他们的广告宣传中明确标明“含可选圣殿门票”，让人误以为博物馆和西斯廷教堂是默认包含在内的。直到我重新阅读门票后才注意到一条小字说明，“仅圣殿门票”选项不包含梵蒂冈博物馆的参观——这一点在购买时就应该明确醒目地说明。
这种宣传方式很容易让人误操作，最终的体验让我们感觉被骗了。我们花了一大笔钱，却发现原本可以免费参观的地方，而且还错过了我们最想看的景点。
我认为这家公司不值得信赖，我强烈建议大家不要通过他们预订门票。
旅行当天，我们只被安排了一位圣殿的导游——而且还是排在普通的队伍里，而我们自己完全可以免费参观。我的父母和我一起，我们选择这个行程是因为我们没有其他时间可以参观博物馆和西斯廷教堂。另一家四口之家也遇到了完全相同的问题，所以这显然并非个例。
结果，我们最终没能参观博物馆和西斯廷教堂就离开了意大利，而这正是我们预订这个行程的主要原因。这真是令人无比沮丧。
当我们联系公司要求退款时，他们声称我们只购买了圣殿门票，这完全是无稽之谈。他们的广告宣传中明确标明“含可选圣殿门票”，让人误以为博物馆和西斯廷教堂是默认包含在内的。直到我重新阅读门票后才注意到一条小字说明，“仅圣殿门票”选项不包含梵蒂冈博物馆的参观——这一点在购买时就应该明确醒目地说明。
这种宣传方式很容易让人误操作，最终的体验让我们感觉被骗了。我们花了一大笔钱，却发现原本可以免费参观的地方，而且还错过了我们最想看的景点。
我认为这家公司不值得信赖，我强烈建议大家不要通过他们预订门票。
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