旅行
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1
DO not book
Skegness Golf Centre的点评
点评：Now Addlethorpe Golf club, Prior to booking back in January for the last 2 weeks of June I did extensive research (due to my wife being disabled) to ensure any holiday booked was suitable for our needs, I was impressed with the help I received from the on site manager who helped me to decide which lodge to book this left me with only one question that being the availability of wifi as my wife would be confined to the lodge for our 2 week stay and I needed to ensure high speed wi-fi to enable a couple of hours work per day, from my first contact I made this clear this would be a deal breaker if not in place, I was assured this would be up and running by the time our holiday arrived which at that point was many months away, with that in mind I went ahead and booked, when it came to the day I needed to make final payment to Hoseasons I specifically asked the bookings manager if the wifi was up and running she advised me that the switch on date had been confirmed for 16th April still over a month before our holiday so I went ahead lost my option to cancel and paid the final balance.
Imagine my disappointment when we arrived on site to find no wifi , the site did provide a 4g myfi unit but due to the poor 4G signal it was totally useless, I was further disappointed to see only a few days after paying my balance the price of the holiday reduced by £400 this is something I would have accepted without complaint If I had received that which I had booked.
Our issues were compounded from day one by the French doors not closing (we had to tie the handles together to secure the doors at nighttimes) this took 4 visits from trades men and 8 days to rectify , I requested a partial refund from the area manager he came back to me a day later with a derisory offer of £100 bar credit in the club bar we declined this as an insult and asked him to come back with something more sensible, I am still waiting for him to come back to me. Hence an official complaint was sent to Coastfield Ltd on our return home. after a 2 week wait my request was refused in full
We were offered on day 8 a move us to another location and had that been offered before we travelled along with an option to cancel altogether that would have been so much better. The then price of the alternate accommodation was less than we had paid but still no mention of a refund
In short If I had know the wifi would be such a problem I would never have booked this holiday, and Senior Management team knew this, I would not recommend any of this companies sites and would suggest you look elsewhere for your well earned holidays
Imagine my disappointment when we arrived on site to find no wifi , the site did provide a 4g myfi unit but due to the poor 4G signal it was totally useless, I was further disappointed to see only a few days after paying my balance the price of the holiday reduced by £400 this is something I would have accepted without complaint If I had received that which I had booked.
Our issues were compounded from day one by the French doors not closing (we had to tie the handles together to secure the doors at nighttimes) this took 4 visits from trades men and 8 days to rectify , I requested a partial refund from the area manager he came back to me a day later with a derisory offer of £100 bar credit in the club bar we declined this as an insult and asked him to come back with something more sensible, I am still waiting for him to come back to me. Hence an official complaint was sent to Coastfield Ltd on our return home. after a 2 week wait my request was refused in full
We were offered on day 8 a move us to another location and had that been offered before we travelled along with an option to cancel altogether that would have been so much better. The then price of the alternate accommodation was less than we had paid but still no mention of a refund
In short If I had know the wifi would be such a problem I would never have booked this holiday, and Senior Management team knew this, I would not recommend any of this companies sites and would suggest you look elsewhere for your well earned holidays
翻译：现在是阿德索普高尔夫俱乐部，在 1 月预订 6 月最后两周之前，我做了广泛的研究（由于我的妻子患有残疾），以确保预订的任何假期都适合我们的需求，我对从那里获得的帮助印象深刻现场经理帮助我决定预订哪家旅馆，只留下了一个问题，那就是无线网络的可用性，因为我的妻子在我们的两周住宿期间将被限制在旅馆里，而我需要确保高速无线网络为了每天工作几个小时，从我第一次联系我就明确表示，如果没有到位，这将是一个交易破坏者，我确信这将在我们假期到来时启动并运行，当时很多几个月后，考虑到这一点，我继续预订，当我需要向 Hoseasons 支付最后一笔费用的那一天，我特意询问预订经理 wifi 是否已启动并运行，她告诉我开关日期已经是4 月 16 日确认，距离我们的假期还有一个多月，所以我继续失去了取消的选择并支付了最后的余额。
想象一下当我们到达现场时发现没有 wifi 时我的失望，该网站确实提供了 4g myfi 设备，但由于 4G 信号很差，它完全没用，我更失望的是在支付余额后几天才看到假期减少了 400 英镑，如果我收到了我预订的东西，我会毫无怨言地接受这一点。
从第一天起，我们的问题就变得更加复杂，因为法式门无法关闭（我们必须将把手绑在一起以在夜间固定门），这需要技工 4 次上门，花了 8 天的时间才纠正，我要求区域经理部分退款一天后他回来找我，在俱乐部酒吧提出了 100 英镑的酒吧积分，我们拒绝了，因为这是一种侮辱，并要求他回来时带些更明智的东西，我还在等他回来找我。因此，我们回国后向 Coastfield Ltd 发送了一份正式投诉。两周的等待后，我的请求被完全拒绝
我们在第 8 天就被提议搬到另一个地点，如果在我们旅行之前就被提议并可以选择完全取消，那就更好了。当时替代住宿的价格比我们支付的价格低，但仍然没有提到退款
简而言之，如果我知道无线网络会成为一个问题，我永远不会预订这个假期，而且高级管理团队也知道这一点，我不会推荐该公司的任何网站，并建议您到其他地方寻找您应得的假期
想象一下当我们到达现场时发现没有 wifi 时我的失望，该网站确实提供了 4g myfi 设备，但由于 4G 信号很差，它完全没用，我更失望的是在支付余额后几天才看到假期减少了 400 英镑，如果我收到了我预订的东西，我会毫无怨言地接受这一点。
从第一天起，我们的问题就变得更加复杂，因为法式门无法关闭（我们必须将把手绑在一起以在夜间固定门），这需要技工 4 次上门，花了 8 天的时间才纠正，我要求区域经理部分退款一天后他回来找我，在俱乐部酒吧提出了 100 英镑的酒吧积分，我们拒绝了，因为这是一种侮辱，并要求他回来时带些更明智的东西，我还在等他回来找我。因此，我们回国后向 Coastfield Ltd 发送了一份正式投诉。两周的等待后，我的请求被完全拒绝
我们在第 8 天就被提议搬到另一个地点，如果在我们旅行之前就被提议并可以选择完全取消，那就更好了。当时替代住宿的价格比我们支付的价格低，但仍然没有提到退款
简而言之，如果我知道无线网络会成为一个问题，我永远不会预订这个假期，而且高级管理团队也知道这一点，我不会推荐该公司的任何网站，并建议您到其他地方寻找您应得的假期
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