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Mixed review
Champneys Forest Mere Spa的点评
点评：We had a two day spa break having been to Forest Mere many years ago. Overall our experience was mixed.
On the negative side, I agree with the comments that the spa is looking very tired in some places. Check in was efficient but check out less so (I remember this from years ago and think they could do it much better). There was a missing bedside table which we asked about. It was never replaced/no one told us an update on this during our stay. There were sometimes insufficient/inexperienced staff on duty meaning that e.g. requests for condiments never materialized/plates were not cleared away/long waits for e.g. bowls to be able to help self to breakfast. We also both found that some staff members were not especially friendly or trying to be helpful. The steam room pool side is horrible - a glass box with hardly room for two people and the door didn't shut properly. Another poolside facility was out of order. I did one pilates class which was OK, nothing special.
On a more positive note, our bedroom/bathroom was clean and the bed was very comfortable. The food was good and the grounds are stunning. Recommend just going for a good walk and taking in the lake and woodlands. We were blessed with stunning weather so mostly stayed around the outdoor pool area which is well maintained with comfortable seating and is a lovely place to relax. I had a Champneys massage and a cocoon and both were very good treatments.
I would go back again but do think they need to rethink and invest some money in the poolside area/steam/sauna facilities as these are a basic expectation when going to a spa and which are pretty disappointing.
On the negative side, I agree with the comments that the spa is looking very tired in some places. Check in was efficient but check out less so (I remember this from years ago and think they could do it much better). There was a missing bedside table which we asked about. It was never replaced/no one told us an update on this during our stay. There were sometimes insufficient/inexperienced staff on duty meaning that e.g. requests for condiments never materialized/plates were not cleared away/long waits for e.g. bowls to be able to help self to breakfast. We also both found that some staff members were not especially friendly or trying to be helpful. The steam room pool side is horrible - a glass box with hardly room for two people and the door didn't shut properly. Another poolside facility was out of order. I did one pilates class which was OK, nothing special.
On a more positive note, our bedroom/bathroom was clean and the bed was very comfortable. The food was good and the grounds are stunning. Recommend just going for a good walk and taking in the lake and woodlands. We were blessed with stunning weather so mostly stayed around the outdoor pool area which is well maintained with comfortable seating and is a lovely place to relax. I had a Champneys massage and a cocoon and both were very good treatments.
I would go back again but do think they need to rethink and invest some money in the poolside area/steam/sauna facilities as these are a basic expectation when going to a spa and which are pretty disappointing.
翻译：我们多年前去过森林湖，之后在水疗中心度过了两天。总的来说，我们的体验好坏参半。
负面评价方面，我同意大家的看法，水疗中心有些地方看起来非常陈旧。入住手续办理效率很高，但退房手续却不太快捷（我记得这是几年前的事了，我觉得他们可以做得更好）。我们问过一个床头柜不见了，但一直没有人更换，也没有人在入住期间告知我们更新信息。有时值班人员人手不足或经验不足，例如，调味品的请求从未得到满足/盘子没有被清理干净/需要长时间等待才能拿到碗才能自助早餐。我们还发现有些工作人员不太友好，也不太乐于助人。泳池边的蒸汽房很糟糕——一个玻璃盒子，几乎容不下两个人，而且门关不严。另一个泳池边的设施也坏了。我参加了一节普拉提课，还行，没什么特别的。
积极的一面是，我们的卧室/浴室很干净，床也很舒服。食物美味，庭院美不胜收。推荐去散散步，欣赏湖光山色和林地。我们很幸运，天气极佳，所以大部分时间都待在室外泳池区附近。泳池维护得很好，有舒适的座椅，是放松身心的好地方。我体验了Champneys按摩和Cocoon浴，感觉都很棒。
我会再去，但我认为他们需要重新考虑，在泳池边/蒸汽/桑拿设施上投入一些资金，因为这些都是去水疗中心的基本要求，而这些设施却相当令人失望。
负面评价方面，我同意大家的看法，水疗中心有些地方看起来非常陈旧。入住手续办理效率很高，但退房手续却不太快捷（我记得这是几年前的事了，我觉得他们可以做得更好）。我们问过一个床头柜不见了，但一直没有人更换，也没有人在入住期间告知我们更新信息。有时值班人员人手不足或经验不足，例如，调味品的请求从未得到满足/盘子没有被清理干净/需要长时间等待才能拿到碗才能自助早餐。我们还发现有些工作人员不太友好，也不太乐于助人。泳池边的蒸汽房很糟糕——一个玻璃盒子，几乎容不下两个人，而且门关不严。另一个泳池边的设施也坏了。我参加了一节普拉提课，还行，没什么特别的。
积极的一面是，我们的卧室/浴室很干净，床也很舒服。食物美味，庭院美不胜收。推荐去散散步，欣赏湖光山色和林地。我们很幸运，天气极佳，所以大部分时间都待在室外泳池区附近。泳池维护得很好，有舒适的座椅，是放松身心的好地方。我体验了Champneys按摩和Cocoon浴，感觉都很棒。
我会再去，但我认为他们需要重新考虑，在泳池边/蒸汽/桑拿设施上投入一些资金，因为这些都是去水疗中心的基本要求，而这些设施却相当令人失望。
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