下载App
资质规则
旅行
账户
hazel c
Hit & Miss
Champneys Forest Mere Spa的点评
点评：Feedback: Champneys Forest Mere 20.04.26 - 22.04.26
Pre-arrival
As usual, we had to set aside a couple of hours to choose & book our treatments & classes because the app is so hard to navigate.
Face Space Comfort Zone treatments were advertised to me in an email with no way to book in the app.
Day 1: Mon 20.04.26
Parking
EV Charging points excellent. Easy to use and good value.
Yoga
Sammy’s seasonal yoga class was, as always, absolutely first-class!
Treatment
Voya treatment great and Torrance friendly & welcoming.
Lottie on the spa reception was super-helpful having booked me into the Face Space facial for Wednesday after I left a message in-app. This was a great relief and I would like to commend her initiative and professionalism.
Dinner
Our dinner booking made at reception wasn’t on the records in the restaurant (neither were dietary requirements).
No one asked about dietary requirements in the restaurant..
There is no longer VG info on the menu to indicate vegan options.
Not enough waiting staff.
We were in a dark corner no one was allocated to serve so we kept getting overlooked.
There was only one spoon on the table and we had to request it twice before receiving one by which time the dessert was going cold.
No drinks were offered and no drinks order was taken.
So-called pumpkin mushroom paneer curry had one cube of pumpkin and did not taste of curry.
Ordered salad as a side but got a main portion. It wasn’t very nice.
Ordered one dessert to share but got two.
Waiting person knew nothing about the menu (use how is the custard made without dairy? How is the panna cotta made without dairy?). She offered to find out but this would have made a very long meal even slower (if you’re going to make the menu ambiguous then employees should be trained properly on these basic questions).*
All in all, dinner on night 1 took way longer than it needed to, wasn’t very nice and was not a relaxing spa-stay experience.
*We found out on our second night when there were different staff front of house that there is in fact a vegan customer menu so we didn’t have to navigate the multiple-page staff version of allergen sheets with question marks on it.
Day 2: Tue 21.04.26
Breakfast
Breakfast was great! Brilliant selection of what was needed and the milk alternatives were correctly labelled.
Pilates
Evelyn was as, as always, an excellent instructor delivering a satisfyingly challenging session.
Yoga Flow
I enjoy Sammy’s yoga sessions do much that I attended this one as well as her Seasonal class and I was not disappointed. I was delighted also that it was not the same as the class the night before. Excellent work!
Spa facilities
Despite the male & female changing rooms being switched for the day, there was no drop in standard. If anything the men’s was slightly better, with a hotter sauna.
Another guest accidentally took my flip flops leaving me barefoot, but the spa reception staff handed over a spare pair immediately with no fuss which I was hugely grateful for.
Lunch
The lunch options were excellent and ample!
Dinner
I am happy to say that dinner on night 2 was like being in a completely different restaurant to night 1!
The duty manager was knowledgable, efficient and helpful.
The staff serving our table were friendly and attentive.
The duty manager was always available when required and often taking it upon them to serve our table seamlessly.
The food was also a big improvement.
This time we were given a proper customer vegan menu so we could order with confidence and did not have to cross our fingers with every choice.
We were asked if we would like drinks this time too.
Day 3: Weds 22.04.26
Breakfast
Breakfast itself was again excellent with only the minor issue that the miso was cold, but it was still very drinkable.
No-one asked what time we would like lunch so we didn’t make a booking at breakfast.
When checking out at reception I said “we don’t get lunch today, do we?” Expecting to be told no, so I was delighted when Megan at checkout said we do get lunch in the last day!
As no-one had asked us as breakfast to make the booking we almost missed out and when I think back to our previous stays I think this has happened every time. All the money we wasted on paying for something in the cafe on the last day unnecessarily! Such a shame.
Checkout
Megan was great - very fast and efficient. It is so good to see the long queues at checkout seem to have become a thing of the past. Thank you Champneys for listening to feedback!
Treatment
Olivia Z was excellent. Both Olivia and Madeleine who was on-hand in the shop went out of their way to find out if there was a specific allergen in the products for me.
They were unable to know for certain so I took the risk because AI was pretty sure it would be ok.
I think it is a mis-step that the practitioners are not provided with full ingredient lists from all manufacturers in an easily digestible/searchable format. This oversight makes their jobs very difficult.
It might also be helpful - and save time - if when booking a stay customers could state their allergens somewhere and have this actually passed seamlessly to the practitioners ahead of time to give them a chance to research before the treatment time so they don’t lose part of their break as poor Olivia X & Madeleine had to.
Shopping
The shop always has great deals. But maybe too many deals for the staff to realistically be expected to keep on top of.
For example, my partner was told of a deal by her practitioner that was no longer available. On top of this some items had no prices on them. The till is very tricky for employees to use. Not all products in the shop can simply be scanned so a plethora of codes are needed - none of which are intuitive for the staff covering the usual shop staff to figure out. It was again down to Madeline and Olivia Z to go out of their way to make the experience less painful for us (& the queue that was building because of the till, pricing and deal issues). They were excellent and so nice and calm through what could have been quite a stressful situation for them, us & the other shoppers in the queue.
Matters were made worse when another member of staff randomly came into the shop from the arrivals/departures area to “wrap a present on behalf of a guest”. Even if this was what she was doing (it was zippo lighters so not something sold at Champneys), could she not have collected the tissue paper and done the wrapping elsewhere rather than muscling in on the counter as Madeleine was trying to ring up our shopping? This member of staff actually swiped our shopping out of the way with her arm mid-transaction as if we didn’t exist!
This same staff member became involved again when I asked about the 10% discount that return voucher holders are meant to get in the shop. It turns out the voucher should stipulate “on Champneys’ products only” which is what it says on the website (but not on the mobile phone version of the website nor on the vouchers). Instead of simply agreeing when I remarked that the wording could be clearer, she seemed to want an argument about it. It was super-awkward - especially as she is the departures employee who incorrectly told us on our previous visit that we didn’t qualify for a free stay having had six consecutive return vouchers (thankfully I called up after after I got home on that occasion and had the £600 ish refunded to me).
If you would like me to name this staff member, please get in touch. I have hesitated to do so here as I feel sorry for anyone who so clearly dislikes a job to which they are ill-suited. I know hospitality can be hard having worked front of house myself, and perhaps there is a point where one becomes too jaded to perform effectively after many years in the industry.
For all those I have named who did an outstanding job, please do pass on my feedback and I hope they receive a reward and recognition for their excellent service.
Pre-arrival
As usual, we had to set aside a couple of hours to choose & book our treatments & classes because the app is so hard to navigate.
Face Space Comfort Zone treatments were advertised to me in an email with no way to book in the app.
Day 1: Mon 20.04.26
Parking
EV Charging points excellent. Easy to use and good value.
Yoga
Sammy’s seasonal yoga class was, as always, absolutely first-class!
Treatment
Voya treatment great and Torrance friendly & welcoming.
Lottie on the spa reception was super-helpful having booked me into the Face Space facial for Wednesday after I left a message in-app. This was a great relief and I would like to commend her initiative and professionalism.
Dinner
Our dinner booking made at reception wasn’t on the records in the restaurant (neither were dietary requirements).
No one asked about dietary requirements in the restaurant..
There is no longer VG info on the menu to indicate vegan options.
Not enough waiting staff.
We were in a dark corner no one was allocated to serve so we kept getting overlooked.
There was only one spoon on the table and we had to request it twice before receiving one by which time the dessert was going cold.
No drinks were offered and no drinks order was taken.
So-called pumpkin mushroom paneer curry had one cube of pumpkin and did not taste of curry.
Ordered salad as a side but got a main portion. It wasn’t very nice.
Ordered one dessert to share but got two.
Waiting person knew nothing about the menu (use how is the custard made without dairy? How is the panna cotta made without dairy?). She offered to find out but this would have made a very long meal even slower (if you’re going to make the menu ambiguous then employees should be trained properly on these basic questions).*
All in all, dinner on night 1 took way longer than it needed to, wasn’t very nice and was not a relaxing spa-stay experience.
*We found out on our second night when there were different staff front of house that there is in fact a vegan customer menu so we didn’t have to navigate the multiple-page staff version of allergen sheets with question marks on it.
Day 2: Tue 21.04.26
Breakfast
Breakfast was great! Brilliant selection of what was needed and the milk alternatives were correctly labelled.
Pilates
Evelyn was as, as always, an excellent instructor delivering a satisfyingly challenging session.
Yoga Flow
I enjoy Sammy’s yoga sessions do much that I attended this one as well as her Seasonal class and I was not disappointed. I was delighted also that it was not the same as the class the night before. Excellent work!
Spa facilities
Despite the male & female changing rooms being switched for the day, there was no drop in standard. If anything the men’s was slightly better, with a hotter sauna.
Another guest accidentally took my flip flops leaving me barefoot, but the spa reception staff handed over a spare pair immediately with no fuss which I was hugely grateful for.
Lunch
The lunch options were excellent and ample!
Dinner
I am happy to say that dinner on night 2 was like being in a completely different restaurant to night 1!
The duty manager was knowledgable, efficient and helpful.
The staff serving our table were friendly and attentive.
The duty manager was always available when required and often taking it upon them to serve our table seamlessly.
The food was also a big improvement.
This time we were given a proper customer vegan menu so we could order with confidence and did not have to cross our fingers with every choice.
We were asked if we would like drinks this time too.
Day 3: Weds 22.04.26
Breakfast
Breakfast itself was again excellent with only the minor issue that the miso was cold, but it was still very drinkable.
No-one asked what time we would like lunch so we didn’t make a booking at breakfast.
When checking out at reception I said “we don’t get lunch today, do we?” Expecting to be told no, so I was delighted when Megan at checkout said we do get lunch in the last day!
As no-one had asked us as breakfast to make the booking we almost missed out and when I think back to our previous stays I think this has happened every time. All the money we wasted on paying for something in the cafe on the last day unnecessarily! Such a shame.
Checkout
Megan was great - very fast and efficient. It is so good to see the long queues at checkout seem to have become a thing of the past. Thank you Champneys for listening to feedback!
Treatment
Olivia Z was excellent. Both Olivia and Madeleine who was on-hand in the shop went out of their way to find out if there was a specific allergen in the products for me.
They were unable to know for certain so I took the risk because AI was pretty sure it would be ok.
I think it is a mis-step that the practitioners are not provided with full ingredient lists from all manufacturers in an easily digestible/searchable format. This oversight makes their jobs very difficult.
It might also be helpful - and save time - if when booking a stay customers could state their allergens somewhere and have this actually passed seamlessly to the practitioners ahead of time to give them a chance to research before the treatment time so they don’t lose part of their break as poor Olivia X & Madeleine had to.
Shopping
The shop always has great deals. But maybe too many deals for the staff to realistically be expected to keep on top of.
For example, my partner was told of a deal by her practitioner that was no longer available. On top of this some items had no prices on them. The till is very tricky for employees to use. Not all products in the shop can simply be scanned so a plethora of codes are needed - none of which are intuitive for the staff covering the usual shop staff to figure out. It was again down to Madeline and Olivia Z to go out of their way to make the experience less painful for us (& the queue that was building because of the till, pricing and deal issues). They were excellent and so nice and calm through what could have been quite a stressful situation for them, us & the other shoppers in the queue.
Matters were made worse when another member of staff randomly came into the shop from the arrivals/departures area to “wrap a present on behalf of a guest”. Even if this was what she was doing (it was zippo lighters so not something sold at Champneys), could she not have collected the tissue paper and done the wrapping elsewhere rather than muscling in on the counter as Madeleine was trying to ring up our shopping? This member of staff actually swiped our shopping out of the way with her arm mid-transaction as if we didn’t exist!
This same staff member became involved again when I asked about the 10% discount that return voucher holders are meant to get in the shop. It turns out the voucher should stipulate “on Champneys’ products only” which is what it says on the website (but not on the mobile phone version of the website nor on the vouchers). Instead of simply agreeing when I remarked that the wording could be clearer, she seemed to want an argument about it. It was super-awkward - especially as she is the departures employee who incorrectly told us on our previous visit that we didn’t qualify for a free stay having had six consecutive return vouchers (thankfully I called up after after I got home on that occasion and had the £600 ish refunded to me).
If you would like me to name this staff member, please get in touch. I have hesitated to do so here as I feel sorry for anyone who so clearly dislikes a job to which they are ill-suited. I know hospitality can be hard having worked front of house myself, and perhaps there is a point where one becomes too jaded to perform effectively after many years in the industry.
For all those I have named who did an outstanding job, please do pass on my feedback and I hope they receive a reward and recognition for their excellent service.
翻译：反馈：Champneys Forest Mere 2026年4月20日-22日
抵达前
和往常一样，我们不得不预留几个小时来选择和预订护理项目和课程，因为应用程序实在太难用了。
Face Space Comfort Zone 护理项目是通过邮件通知我的，但应用程序里却找不到预订入口。
第一天：2026年4月20日，星期一
停车
电动汽车充电桩非常棒。使用方便，价格实惠。
瑜伽
Sammy 的季节性瑜伽课一如既往地精彩绝伦！
护理
Voya 的护理很棒，而且 Torrance 的工作人员热情友好。
水疗中心前台的 Lottie 非常热心，在我通过应用程序留言后，她帮我预订了周三的 Face Space 面部护理。这让我松了一口气，我要赞扬她的主动性和专业精神。
晚餐
我们在前台预订的晚餐，餐厅却没有记录（也没有记录我们的饮食要求）。
餐厅里没有人询问我们的饮食要求。
菜单上不再标明纯素食选项。
服务员人手不足。
我们的座位被安排在一个昏暗的角落，没有人专门为我们服务，所以我们经常被忽略。
桌上只有一把勺子，我们问了两次才拿到，等我们拿到的时候，甜点都快凉了。
服务员没有主动询问是否有饮料，也没有询问我们点什么饮料。
所谓的南瓜蘑菇芝士咖喱里只有一小块南瓜，而且一点咖喱味都没有。
我们点了一份沙拉作为配菜，结果上来的是主菜的量。味道不太好。
我们点了一份甜点想和朋友一起分享，结果上了两份。
服务员对菜单一无所知（比如，如何制作不含乳制品的蛋奶冻？如何制作不含乳制品的意式奶冻？）。她主动提出帮忙查一下，但这会让原本就漫长的晚餐更加难熬（如果菜单上的说明含糊不清，员工就应该接受过这些基本问题的培训）。*
总而言之，第一晚的晚餐耗时过长，味道也不怎么样，完全没有让人感到放松的SPA体验。
*第二天晚上，我们换了前台服务人员，才发现酒店其实有素食菜单，这样我们就不用费劲地翻阅那份厚厚的、满是问号的员工版过敏原信息表了。
第二天：2026年4月21日，星期二
早餐
早餐很棒！种类丰富，满足了各种需求，而且牛奶替代品的标签也标注得很清楚。
普拉提
Evelyn一如既往地是一位优秀的教练，课程既充实又富有挑战性。
瑜伽
我很喜欢Sammy的瑜伽课，所以这次也参加了她的季节性课程，果然没让我失望。令我欣喜的是，这和前一晚的课程完全不同。做得太棒了！
水疗设施
尽管男女更衣室当天互换了位置，但水准丝毫未减。男士更衣室甚至略胜一筹，桑拿房温度更高。
另一位客人不小心拿走了我的拖鞋，害得我光着脚。不过，水疗中心的工作人员立刻递给我一双备用的，态度非常友好，我对此感激不尽。
午餐
午餐的选择丰富多样，而且非常棒！
晚餐
我很高兴地说，第二天晚上的晚餐体验和第一晚简直判若两家餐厅！
值班经理知识渊博、办事高效且乐于助人。
为我们服务的服务员热情周到。
值班经理总是随叫随到，而且经常主动为我们安排周到的服务。
食物也得到了很大的提升。
这次我们拿到了一份正式的素食菜单，可以放心点餐，不用再提心吊胆地挑选了。
这次他们也问我们是否需要饮料。
第三天：2026年4月22日，星期三
早餐
早餐本身一如既往地美味，唯一的小瑕疵是味噌汤是冷的，不过味道仍然不错。
没有人问我们午餐想什么时候吃，所以我们没有在早餐时预订。
在前台办理退房时，我问：“我们今天不提供午餐吧？” 我以为会被告知不提供，所以当退房时的梅根说最后一天提供午餐时，我欣喜若狂！
由于早餐时没有人询问我们是否需要预订，我们差点就错过了。回想之前的几次入住，我觉得每次都会发生这种情况。我们在最后一天在咖啡厅浪费了那么多钱，真是太可惜了！
退房
梅根非常棒——速度很快，效率很高。很高兴看到退房时排长队的情况似乎已经成为过去了。感谢 Champneys 重视反馈！
护理
Olivia Z 的服务非常棒。Olivia 和店里的 Madeleine 都非常尽心尽力地帮我确认产品中是否含有特定的过敏原。
她们无法确定，但我还是冒险尝试了，因为她们觉得应该没问题。
我认为，Champneys 没有向从业人员提供所有制造商的完整成分列表，而且列表格式应该易于理解和搜索，这是一个失误。这种疏忽让他们的工作变得非常困难。
如果顾客在预订住宿时可以填写过敏原信息，并能提前无缝地传递给医护人员，让他们有机会在治疗前进行查询，避免像可怜的Olivia X和Madeleine那样浪费部分假期，或许会很有帮助，也能节省时间。
购物
这家商店总是有很多优惠活动。但优惠活动可能太多了，员工很难及时掌握。
例如，我的伴侣从她的医护人员那里得知一项优惠活动已经结束了。此外，有些商品甚至没有标价。收银机对员工来说也很难操作。并非所有商品都能直接扫描，需要输入大量的条形码——而这些条形码对于负责日常购物的员工来说都难以理解。最终，还是Madeline和Olivia Z主动帮忙，才让我们的购物体验不那么糟糕（也缓解了因收银机、价格和优惠问题而排起的长队）。他们服务态度非常好，在原本可能对他们、我们和其他排队顾客来说都相当紧张的情况下，他们依然保持着友善和冷静。
更糟糕的是，另一位店员突然从到达/出发区走进店里，说是“替一位客人包装礼物”。就算她真是这么做的（那只是Zippo打火机，Champneys并不出售），难道她不能拿些包装纸去别的地方包装吗？非要在Madeleine结账的时候挤到柜台前？这位店员甚至在交易过程中用胳膊把我们的商品扫到一边，好像我们根本不存在一样！
当我询问返店券持有者在店内应该享受的10%折扣时，这位店员又插手了。原来优惠券上应该注明“仅限Champneys的产品”，网站上也是这么写的（但手机版网站和优惠券上都没有）。当我指出措辞可以更清晰时，她非但没有表示同意，反而似乎想跟我争论一番。这真是太尴尬了——尤其是她就是上次我们入住时错误告知我们连续六次使用返程优惠券不符合免费住宿条件的离店员工（幸好我回家后打电话过去，把大约600英镑的钱退给了她）。
如果您想让我透露这位员工的姓名，请与我联系。我之所以犹豫要不要在这里透露，是因为我同情那些明显不喜欢自己不适合的工作的人。我自己也做过前厅服务员，知道餐饮业的工作很辛苦，也许在这个行业待久了，人难免会变得麻木，无法胜任工作。
对于我提到的所有表现出色的人，请转达我的反馈，我希望他们能因其卓越的服务而获得奖励和认可。
抵达前
和往常一样，我们不得不预留几个小时来选择和预订护理项目和课程，因为应用程序实在太难用了。
Face Space Comfort Zone 护理项目是通过邮件通知我的，但应用程序里却找不到预订入口。
第一天：2026年4月20日，星期一
停车
电动汽车充电桩非常棒。使用方便，价格实惠。
瑜伽
Sammy 的季节性瑜伽课一如既往地精彩绝伦！
护理
Voya 的护理很棒，而且 Torrance 的工作人员热情友好。
水疗中心前台的 Lottie 非常热心，在我通过应用程序留言后，她帮我预订了周三的 Face Space 面部护理。这让我松了一口气，我要赞扬她的主动性和专业精神。
晚餐
我们在前台预订的晚餐，餐厅却没有记录（也没有记录我们的饮食要求）。
餐厅里没有人询问我们的饮食要求。
菜单上不再标明纯素食选项。
服务员人手不足。
我们的座位被安排在一个昏暗的角落，没有人专门为我们服务，所以我们经常被忽略。
桌上只有一把勺子，我们问了两次才拿到，等我们拿到的时候，甜点都快凉了。
服务员没有主动询问是否有饮料，也没有询问我们点什么饮料。
所谓的南瓜蘑菇芝士咖喱里只有一小块南瓜，而且一点咖喱味都没有。
我们点了一份沙拉作为配菜，结果上来的是主菜的量。味道不太好。
我们点了一份甜点想和朋友一起分享，结果上了两份。
服务员对菜单一无所知（比如，如何制作不含乳制品的蛋奶冻？如何制作不含乳制品的意式奶冻？）。她主动提出帮忙查一下，但这会让原本就漫长的晚餐更加难熬（如果菜单上的说明含糊不清，员工就应该接受过这些基本问题的培训）。*
总而言之，第一晚的晚餐耗时过长，味道也不怎么样，完全没有让人感到放松的SPA体验。
*第二天晚上，我们换了前台服务人员，才发现酒店其实有素食菜单，这样我们就不用费劲地翻阅那份厚厚的、满是问号的员工版过敏原信息表了。
第二天：2026年4月21日，星期二
早餐
早餐很棒！种类丰富，满足了各种需求，而且牛奶替代品的标签也标注得很清楚。
普拉提
Evelyn一如既往地是一位优秀的教练，课程既充实又富有挑战性。
瑜伽
我很喜欢Sammy的瑜伽课，所以这次也参加了她的季节性课程，果然没让我失望。令我欣喜的是，这和前一晚的课程完全不同。做得太棒了！
水疗设施
尽管男女更衣室当天互换了位置，但水准丝毫未减。男士更衣室甚至略胜一筹，桑拿房温度更高。
另一位客人不小心拿走了我的拖鞋，害得我光着脚。不过，水疗中心的工作人员立刻递给我一双备用的，态度非常友好，我对此感激不尽。
午餐
午餐的选择丰富多样，而且非常棒！
晚餐
我很高兴地说，第二天晚上的晚餐体验和第一晚简直判若两家餐厅！
值班经理知识渊博、办事高效且乐于助人。
为我们服务的服务员热情周到。
值班经理总是随叫随到，而且经常主动为我们安排周到的服务。
食物也得到了很大的提升。
这次我们拿到了一份正式的素食菜单，可以放心点餐，不用再提心吊胆地挑选了。
这次他们也问我们是否需要饮料。
第三天：2026年4月22日，星期三
早餐
早餐本身一如既往地美味，唯一的小瑕疵是味噌汤是冷的，不过味道仍然不错。
没有人问我们午餐想什么时候吃，所以我们没有在早餐时预订。
在前台办理退房时，我问：“我们今天不提供午餐吧？” 我以为会被告知不提供，所以当退房时的梅根说最后一天提供午餐时，我欣喜若狂！
由于早餐时没有人询问我们是否需要预订，我们差点就错过了。回想之前的几次入住，我觉得每次都会发生这种情况。我们在最后一天在咖啡厅浪费了那么多钱，真是太可惜了！
退房
梅根非常棒——速度很快，效率很高。很高兴看到退房时排长队的情况似乎已经成为过去了。感谢 Champneys 重视反馈！
护理
Olivia Z 的服务非常棒。Olivia 和店里的 Madeleine 都非常尽心尽力地帮我确认产品中是否含有特定的过敏原。
她们无法确定，但我还是冒险尝试了，因为她们觉得应该没问题。
我认为，Champneys 没有向从业人员提供所有制造商的完整成分列表，而且列表格式应该易于理解和搜索，这是一个失误。这种疏忽让他们的工作变得非常困难。
如果顾客在预订住宿时可以填写过敏原信息，并能提前无缝地传递给医护人员，让他们有机会在治疗前进行查询，避免像可怜的Olivia X和Madeleine那样浪费部分假期，或许会很有帮助，也能节省时间。
购物
这家商店总是有很多优惠活动。但优惠活动可能太多了，员工很难及时掌握。
例如，我的伴侣从她的医护人员那里得知一项优惠活动已经结束了。此外，有些商品甚至没有标价。收银机对员工来说也很难操作。并非所有商品都能直接扫描，需要输入大量的条形码——而这些条形码对于负责日常购物的员工来说都难以理解。最终，还是Madeline和Olivia Z主动帮忙，才让我们的购物体验不那么糟糕（也缓解了因收银机、价格和优惠问题而排起的长队）。他们服务态度非常好，在原本可能对他们、我们和其他排队顾客来说都相当紧张的情况下，他们依然保持着友善和冷静。
更糟糕的是，另一位店员突然从到达/出发区走进店里，说是“替一位客人包装礼物”。就算她真是这么做的（那只是Zippo打火机，Champneys并不出售），难道她不能拿些包装纸去别的地方包装吗？非要在Madeleine结账的时候挤到柜台前？这位店员甚至在交易过程中用胳膊把我们的商品扫到一边，好像我们根本不存在一样！
当我询问返店券持有者在店内应该享受的10%折扣时，这位店员又插手了。原来优惠券上应该注明“仅限Champneys的产品”，网站上也是这么写的（但手机版网站和优惠券上都没有）。当我指出措辞可以更清晰时，她非但没有表示同意，反而似乎想跟我争论一番。这真是太尴尬了——尤其是她就是上次我们入住时错误告知我们连续六次使用返程优惠券不符合免费住宿条件的离店员工（幸好我回家后打电话过去，把大约600英镑的钱退给了她）。
如果您想让我透露这位员工的姓名，请与我联系。我之所以犹豫要不要在这里透露，是因为我同情那些明显不喜欢自己不适合的工作的人。我自己也做过前厅服务员，知道餐饮业的工作很辛苦，也许在这个行业待久了，人难免会变得麻木，无法胜任工作。
对于我提到的所有表现出色的人，请转达我的反馈，我希望他们能因其卓越的服务而获得奖励和认可。
© 2026 Tripadvisor 版权所有。
部分照片由 VFM Leonardo 提供。
TripAdvisor公司对外部网站的内容一概不负责。优惠价格中不含税和其他费用。
ICP证：沪B2-20200433
沪ICP备20013175号
沪公网安备31010502005427号鹰程信息技术（上海）有限公司
