旅行
账户
AlexH824
Fantastic Experience for Vineyard Tour, Wine Tasting and Customer Service
Azienda Agricola Pupillo的点评
点评：This is a little gem of a vineyard, nestled away in what would appear to be an industrial area, yet follow the track to the property and you could be a million miles away. We had a fantastic few hours experiencing this incredible corner of Sicily. Our guide Giulia was exceptionally knowledgeable and spoke excellent English. She spoke about the history of the property, the current family owners and wine production at the estate. The property is spectacular and almost fairytale in appearance. The wine tasting was great and we went for the Origini package which gave us tastes of unique wine s that they made on site. I reckon all of the packages are similar but Cyne - Moscato Bianco was an excellent addition to the memory bank.
What sets the experience apart for us was not just the tour because that was exceptional in itself, but what happened afterwards. We bought 3 bottles of wine including the beloved Cyne and walked away happy. Having got to our hotel, unfortunately, the bag we brought the wine back from the vineyard in, broke at the bottom and a bottle of Cyne smashed on the floor. We were gutted! I emailed Sebastiano just to let him know so he could check the bags and it wouldn’t happen to anyone else. He kindly returned the email offering to replace the bottle, something we weren’t asking for, and he insisted we return to get another bottle. I offered to pay for it, Giulia wouldn’t let me pay for it or even accept a token amount for costs! Exceptional customer service if there was.
Go for the wine, the tour, the cheese board, the experience, return for the fact that these people genuinely care about their product, their vineyard, their people and their customers. Awesome.
What sets the experience apart for us was not just the tour because that was exceptional in itself, but what happened afterwards. We bought 3 bottles of wine including the beloved Cyne and walked away happy. Having got to our hotel, unfortunately, the bag we brought the wine back from the vineyard in, broke at the bottom and a bottle of Cyne smashed on the floor. We were gutted! I emailed Sebastiano just to let him know so he could check the bags and it wouldn’t happen to anyone else. He kindly returned the email offering to replace the bottle, something we weren’t asking for, and he insisted we return to get another bottle. I offered to pay for it, Giulia wouldn’t let me pay for it or even accept a token amount for costs! Exceptional customer service if there was.
Go for the wine, the tour, the cheese board, the experience, return for the fact that these people genuinely care about their product, their vineyard, their people and their customers. Awesome.
翻译：这是一片葡萄园中的珍宝，坐落在看似工业区的地方，但沿着小路走到庄园，你可能已经身在千里之外。我们度过了美妙的几个小时，体验了西西里岛这个令人难以置信的角落。我们的导游 Giulia 知识渊博，英语说得很好。她讲述了庄园的历史、目前的家族所有者以及庄园的葡萄酒生产情况。庄园非常壮观，外观几乎像童话一样。品酒很棒，我们选择了 Origini 套餐，品尝了他们在现场酿造的独特葡萄酒。我认为所有的套餐都很相似，但 Cyne - Moscato Bianco 是记忆库中的绝佳补充。
对我们来说，这次体验与众不同的不仅仅是这次旅行，因为它本身就很特别，还有之后发生的事情。我们买了 3 瓶葡萄酒，包括心爱的 Cyne，开心地离开了。不幸的是，我们到达酒店后，从葡萄园带回来的葡萄酒装在袋子底部破了，一瓶 Cyne 葡萄酒摔在了地上。我们非常伤心！我给 Sebastiano 发了一封电子邮件，让他知道这件事，这样他就可以检查一下这些袋子，以免其他人也遭遇同样的情况。他好心地回复了邮件，表示愿意更换一瓶葡萄酒，但我们并没有要求更换，他坚持要我们再去拿一瓶。我提出要付钱，但 Giulia 不让我付，甚至不接受象征性的费用！如果真是这样的话，那真是出色的客户服务。
去品尝葡萄酒、游览、奶酪拼盘、体验，再去看看这些人真正关心他们的产品、葡萄园、员工和客户。太棒了。
对我们来说，这次体验与众不同的不仅仅是这次旅行，因为它本身就很特别，还有之后发生的事情。我们买了 3 瓶葡萄酒，包括心爱的 Cyne，开心地离开了。不幸的是，我们到达酒店后，从葡萄园带回来的葡萄酒装在袋子底部破了，一瓶 Cyne 葡萄酒摔在了地上。我们非常伤心！我给 Sebastiano 发了一封电子邮件，让他知道这件事，这样他就可以检查一下这些袋子，以免其他人也遭遇同样的情况。他好心地回复了邮件，表示愿意更换一瓶葡萄酒，但我们并没有要求更换，他坚持要我们再去拿一瓶。我提出要付钱，但 Giulia 不让我付，甚至不接受象征性的费用！如果真是这样的话，那真是出色的客户服务。
去品尝葡萄酒、游览、奶酪拼盘、体验，再去看看这些人真正关心他们的产品、葡萄园、员工和客户。太棒了。
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