旅行
账户
Tripadvisor用户
Unprofessional to the point of rude.
Manchester Hill Winery的点评
点评：We had planned to stop here and do a tasting, and probably buy our usual several bottles, on our way home from our travels. As usual, we had checked operating hours and planned carefully.
But no where on their website or their Google listing does it say "no wine tastings after 4 p.m. on Fridays and Saturdays." Thanks to issues with Google Maps due to spotty provider service in the area, we arrived atr 4:09 on a Saturday.
More nettling, the server on duty seemed to think we were a nuisance for asking about it.
So note: I don't know why you invented this policy--you're open much later. If we had been able to sample your stuff, we'd have probably walked out with several bottles and been happy with a tab of over $100, maybe $200. You chased away business and got a ding on your TripAdvisor rating. You might want to re-think. We've had wineries that stayed open after hours to serve us--your customer service fails.
But no where on their website or their Google listing does it say "no wine tastings after 4 p.m. on Fridays and Saturdays." Thanks to issues with Google Maps due to spotty provider service in the area, we arrived atr 4:09 on a Saturday.
More nettling, the server on duty seemed to think we were a nuisance for asking about it.
So note: I don't know why you invented this policy--you're open much later. If we had been able to sample your stuff, we'd have probably walked out with several bottles and been happy with a tab of over $100, maybe $200. You chased away business and got a ding on your TripAdvisor rating. You might want to re-think. We've had wineries that stayed open after hours to serve us--your customer service fails.
翻译：我们原计划在旅行回家的路上停下来品尝一下，并可能购买我们平常的几瓶。像往常一样，我们检查了营业时间并仔细计划。
但在他们的网站或他们的谷歌列表中，没有任何地方说“周五和周六下午 4 点后禁止品酒”。由于该地区供应商服务参差不齐导致谷歌地图出现问题，我们在星期六凌晨 4:09 到达。
更让人恼火的是，值班服务员似乎认为我们问这个问题很讨厌。
所以请注意：我不知道你为什么发明这个政策——你开放的时间要晚得多。如果我们能够对您的东西进行采样，我们可能会带着几瓶走出去，并且对超过 100 美元甚至 200 美元的标签感到满意。你赶走了生意，并在你的 TripAdvisor 评级上受到了打击。你可能想重新考虑一下。我们的酒厂在下班后仍然开放为我们服务——你们的客户服务失败了。
但在他们的网站或他们的谷歌列表中，没有任何地方说“周五和周六下午 4 点后禁止品酒”。由于该地区供应商服务参差不齐导致谷歌地图出现问题，我们在星期六凌晨 4:09 到达。
更让人恼火的是，值班服务员似乎认为我们问这个问题很讨厌。
所以请注意：我不知道你为什么发明这个政策——你开放的时间要晚得多。如果我们能够对您的东西进行采样，我们可能会带着几瓶走出去，并且对超过 100 美元甚至 200 美元的标签感到满意。你赶走了生意，并在你的 TripAdvisor 评级上受到了打击。你可能想重新考虑一下。我们的酒厂在下班后仍然开放为我们服务——你们的客户服务失败了。
© 2025 Tripadvisor 版权所有。
部分照片由 VFM Leonardo 提供。
TripAdvisor公司对外部网站的内容一概不负责。优惠价格中不含税和其他费用。
ICP证：沪B2-20200433
沪ICP备20013175号
沪公网安备31010502005427号鹰程信息技术（上海）有限公司
