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Disgraceful treatment
Bannatyne Health Club & Spa - Falkirk的点评
点评：I have just come back from the Spa at Bannatyne’s FALKIRK.
It has been shocking experience I booked three treatments online one for me – eyebrow wax at 12.15 and two for my Mums birthday treat a eyebrow wax and pedicure. Eyebrow wax at 12 and pedicure at 12.45 – please find booking confirmation attached.
We booked in and had a coffee in the café ,at 12.30 my Mum asked how much longer we would be waiting to be told a couple of minutes.
Finally at 12.45 I was taken for my treatment (meant to be 12.15), my mum was taken through and left in Spa area. I then came out to find my mum still sitting there – no treatment and I commented “oh you are still here”, there were two other ladies also waiting and one of them asked how long my mum had been waiting to which she said an hour , they then promptly left.
Leea was doing someone’s nails and said to my mum she was just finishing her client and then would see what had happened, a further 20 minutes passed Leea saw he client away and then came through to say that she would do my Mum but had to miss her break ….. this was now at 1.20pm she then continued to say that she didn’t feel comfortable though as my mum had been discussing her hour wait in front of other clients.
I asked Leea why we waited so long, and she said that Spa day clients take precedence over bookings and all they get is a code to say what treatments need doing …still no apology or understanding of our now 1hr 30 wait.
We had a family lunch to go to at 2pm and Leea reiterated that she wasn’t comfortable doing my Mum again .
I sked Leea to refund my mums treatment price - £35 to which she said she couldn’t it would need the manager to do this.
It has been shocking experience I booked three treatments online one for me – eyebrow wax at 12.15 and two for my Mums birthday treat a eyebrow wax and pedicure. Eyebrow wax at 12 and pedicure at 12.45 – please find booking confirmation attached.
We booked in and had a coffee in the café ,at 12.30 my Mum asked how much longer we would be waiting to be told a couple of minutes.
Finally at 12.45 I was taken for my treatment (meant to be 12.15), my mum was taken through and left in Spa area. I then came out to find my mum still sitting there – no treatment and I commented “oh you are still here”, there were two other ladies also waiting and one of them asked how long my mum had been waiting to which she said an hour , they then promptly left.
Leea was doing someone’s nails and said to my mum she was just finishing her client and then would see what had happened, a further 20 minutes passed Leea saw he client away and then came through to say that she would do my Mum but had to miss her break ….. this was now at 1.20pm she then continued to say that she didn’t feel comfortable though as my mum had been discussing her hour wait in front of other clients.
I asked Leea why we waited so long, and she said that Spa day clients take precedence over bookings and all they get is a code to say what treatments need doing …still no apology or understanding of our now 1hr 30 wait.
We had a family lunch to go to at 2pm and Leea reiterated that she wasn’t comfortable doing my Mum again .
I sked Leea to refund my mums treatment price - £35 to which she said she couldn’t it would need the manager to do this.
翻译：我刚从法尔柯克Bannatyne的水疗中心回来。
这真是一次令人震惊的经历。我在网上预订了三个疗程，一个是我自己做的——12:15的眉毛脱毛，另外两个是为我妈妈的生日准备的——眉毛脱毛和足疗。12点做眉毛脱毛，12:45做足疗——请查收附件中的预订确认函。
我们预订了房间，在咖啡馆喝了杯咖啡。12:30，我妈妈问我们还要等多久，他们只告诉我们几分钟。
终于在12:45，我被带去做我的护理（应该是12:15），我妈妈被带过去留在了水疗中心。然后我出来发现我妈妈还坐在那里——没有做任何护理，我说“哦，你还在这儿呢”，还有另外两位女士也在等，其中一位问我妈妈等了多久，她说一个小时，然后她们就迅速离开了。
Leea 正在给别人修指甲，她对我妈妈说她刚为她的顾客修完，然后会看看发生了什么事，又过了 20 分钟，Leea 看到顾客走了，然后过来说她会为我妈妈修，但是不得不错过她的休息时间……这时是下午 1 点 20 分，她继续说她感觉不舒服，因为我妈妈在其他顾客面前讨论了她一个小时的等待时间。
我问 Leea 为什么我们等了这么久，她说 Spa 日顾客优先于预订，他们得到的只是一个代码来说明需要做什么护理……对于我们现在等待 1 小时 30 分钟，她仍然没有道歉或理解。
我们下午 2 点要去吃家庭午餐，Leea 重申她不太愿意再为我妈妈修指甲。
我要求 Leea 退还我妈妈的护理费用——35 英镑，但她说她不能退还，这需要经理来做。
这真是一次令人震惊的经历。我在网上预订了三个疗程，一个是我自己做的——12:15的眉毛脱毛，另外两个是为我妈妈的生日准备的——眉毛脱毛和足疗。12点做眉毛脱毛，12:45做足疗——请查收附件中的预订确认函。
我们预订了房间，在咖啡馆喝了杯咖啡。12:30，我妈妈问我们还要等多久，他们只告诉我们几分钟。
终于在12:45，我被带去做我的护理（应该是12:15），我妈妈被带过去留在了水疗中心。然后我出来发现我妈妈还坐在那里——没有做任何护理，我说“哦，你还在这儿呢”，还有另外两位女士也在等，其中一位问我妈妈等了多久，她说一个小时，然后她们就迅速离开了。
Leea 正在给别人修指甲，她对我妈妈说她刚为她的顾客修完，然后会看看发生了什么事，又过了 20 分钟，Leea 看到顾客走了，然后过来说她会为我妈妈修，但是不得不错过她的休息时间……这时是下午 1 点 20 分，她继续说她感觉不舒服，因为我妈妈在其他顾客面前讨论了她一个小时的等待时间。
我问 Leea 为什么我们等了这么久，她说 Spa 日顾客优先于预订，他们得到的只是一个代码来说明需要做什么护理……对于我们现在等待 1 小时 30 分钟，她仍然没有道歉或理解。
我们下午 2 点要去吃家庭午餐，Leea 重申她不太愿意再为我妈妈修指甲。
我要求 Leea 退还我妈妈的护理费用——35 英镑，但她说她不能退还，这需要经理来做。
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