点评:We recently visited the low ropes course for the first time, and our experience was less than satisfactory due to the behaviour of the instructor, Kris. My 5-year-old was extremely excited and shared his love for climbing, mentioning that he usually climbs without a harness. Kris responded rudely, stating, "Well, you're not at home so you need to wear a harness," without showing any interest in what my child was saying and hurriedly putting my sons harness on.
To make the situation more understandable and positive for my son, I rephrased Kris's statement, explaining that while it's wonderful he loves climbing, special places like this require harnesses for safety. Kris acknowledged my intervention with a "thank you," the initial impression was already tainted.
First impressions are crucial, especially with children, and this one was disappointing. It's essential for instructors to communicate with kindness and patience. My children (aged 5 and 3) were respectful to the adult and deserve to be spoken to with some level of respect and kindness, especially seeing as I had paid for this experience.
翻译:我们最近第一次参加了低空绳索课程,但由于教练 Kris 的行为,我们的体验并不令人满意。我 5 岁的儿子非常兴奋,分享了他对攀岩的热爱,并提到他通常不系安全带就攀岩。Kris 粗鲁地回应道:“嗯,你不在家,所以你需要系安全带”,对我的孩子说的话毫无兴趣,匆忙地给我儿子系上安全带。
为了让儿子更容易理解和接受这种情况,我重新措辞了 Kris 的说法,解释说虽然他喜欢攀岩很棒,但像这样的特殊地方需要系安全带以确保安全。Kris 对我的干预说了“谢谢”,但最初的印象已经受到了影响。
第一印象至关重要,尤其是对孩子来说,而这一次令人失望。教练必须以友善和耐心的方式进行沟通。我的孩子(5 岁和 3 岁)对成年人很尊重,他们理应得到一定程度的尊重和善意对待,尤其是考虑到我已经为这次体验付了钱。