下载App
旅行
账户
Tripadvisor用户
1
Amateur hour
Turtle Airways的点评
点评：horrible experience.
on our arrival in Nadi our departing transfer plane malfunctioned. we were informed 20mins to departure that the plane was broken and we'd have to take the 5 hour ferry ride to our resort. no other options. after our travel agent spoke with them they begrudgingly arranged a helicopter transfer. (apparently there were other options afterall? ) we still arrived at our destination late.
we learned later from other guests at our resort that the turtle plane had issues the day before and finally took off with passengers after several failed take off attempts. but we had to wait in their office for 3 hours before being informed that whatever they ducttapped back together didn't work. their fleet is apparently falling apart.
On our return transfer the plane was an hour late. with the explanation: "other passengers were late". which was clearly bs. but no one actually told us this... we just waited in the dark, our resort attempting to get a straight answer from turtle - which simply parroted "its 5 minutes away" for an hour.
no one at turtle acknowledged their tardiness. no apology. seemed like a routine thing for them. the staff at our resort essentially said "yeah turtle is usually late, pacific air is usually on time".
even on fiji time, the lack of communication, apology or respect for guests is inexcusable.
if you have a choice, choose something else.
on our arrival in Nadi our departing transfer plane malfunctioned. we were informed 20mins to departure that the plane was broken and we'd have to take the 5 hour ferry ride to our resort. no other options. after our travel agent spoke with them they begrudgingly arranged a helicopter transfer. (apparently there were other options afterall? ) we still arrived at our destination late.
we learned later from other guests at our resort that the turtle plane had issues the day before and finally took off with passengers after several failed take off attempts. but we had to wait in their office for 3 hours before being informed that whatever they ducttapped back together didn't work. their fleet is apparently falling apart.
On our return transfer the plane was an hour late. with the explanation: "other passengers were late". which was clearly bs. but no one actually told us this... we just waited in the dark, our resort attempting to get a straight answer from turtle - which simply parroted "its 5 minutes away" for an hour.
no one at turtle acknowledged their tardiness. no apology. seemed like a routine thing for them. the staff at our resort essentially said "yeah turtle is usually late, pacific air is usually on time".
even on fiji time, the lack of communication, apology or respect for guests is inexcusable.
if you have a choice, choose something else.
翻译：糟糕的经历。
抵达楠迪时，我们出发的转机飞机出现故障。起飞前20分钟，我们被告知飞机坏了，必须乘坐5个小时的渡轮才能到达度假村。别无选择。我们的旅行社与他们沟通后，他们勉强安排了直升机接送。（毕竟还有其他选择？）我们还是迟到了。
后来我们从度假村的其他客人那里得知，乌龟航空的飞机前一天就出了问题，在几次起飞失败后终于载着乘客起飞了。但我们不得不在他们的办公室等了3个小时，才被告知，他们重新组装的那些管道系统根本没用。他们的飞机显然已经散架了。
回程时，飞机晚点了一个小时。解释是：“其他乘客迟到了”。这显然是胡扯。但实际上没有人告诉我们……我们只是在黑暗中等待，度假村试图从乌龟航空得到一个明确的答案——它只是鹦鹉学舌地重复着“5分钟路程”一个小时。
Turtle 酒店没有人承认他们的迟到，也没有道歉。这对他们来说似乎习以为常。我们度假村的工作人员基本上说：“是的，Turtle 酒店经常迟到，太平洋航空通常准时。”
即使是斐济时间，缺乏沟通、道歉或对客人的尊重也是不可原谅的。
如果可以选择，那就选择其他酒店吧。
抵达楠迪时，我们出发的转机飞机出现故障。起飞前20分钟，我们被告知飞机坏了，必须乘坐5个小时的渡轮才能到达度假村。别无选择。我们的旅行社与他们沟通后，他们勉强安排了直升机接送。（毕竟还有其他选择？）我们还是迟到了。
后来我们从度假村的其他客人那里得知，乌龟航空的飞机前一天就出了问题，在几次起飞失败后终于载着乘客起飞了。但我们不得不在他们的办公室等了3个小时，才被告知，他们重新组装的那些管道系统根本没用。他们的飞机显然已经散架了。
回程时，飞机晚点了一个小时。解释是：“其他乘客迟到了”。这显然是胡扯。但实际上没有人告诉我们……我们只是在黑暗中等待，度假村试图从乌龟航空得到一个明确的答案——它只是鹦鹉学舌地重复着“5分钟路程”一个小时。
Turtle 酒店没有人承认他们的迟到，也没有道歉。这对他们来说似乎习以为常。我们度假村的工作人员基本上说：“是的，Turtle 酒店经常迟到，太平洋航空通常准时。”
即使是斐济时间，缺乏沟通、道歉或对客人的尊重也是不可原谅的。
如果可以选择，那就选择其他酒店吧。
体验日期：2019年08月
© 2025 Tripadvisor 版权所有。
部分照片由 VFM Leonardo 提供。
TripAdvisor公司对外部网站的内容一概不负责。优惠价格中不含税和其他费用。
ICP证：沪B2-20200433
沪ICP备20013175号
沪公网安备31010502005427号鹰程信息技术（上海）有限公司
