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Jolene S
Marlee is Awesome and that’s about it
The Fun Station的点评
点评：Fun in theory, but the execution, and staff—need improvement.
I came to this trampoline and activity center hoping for an easygoing day with the kids, and while we made the best of it, the experience left a lot to be desired.
From the moment we checked in, the energy was off. The front desk staff member who greeted us (blonde hair, long fake nails) didn’t make eye contact, barely acknowledged us, and came across as unfriendly and disengaged. In a place designed for kids and families, this kind of first impression matters, and unfortunately, it set the tone.
The facility includes a climbing zone, a small café, an arcade, and open space for kids to play. Marley, who was working at the prize area, was the absolute highlight of our visit. She was warm, upbeat, and engaging with every child who approached her. She truly brought the kind of energy this place should be known for: fun, respectful, and interactive. If every staff member had her approach, this would be a five-star review. She deserves a promotion or at the very least, recognition.
That said, the rest of the staff seemed either disinterested or unprepared to manage the space. Kids were sprinting around recklessly, bumping into others and causing minor chaos with no supervision or redirection. Staff members were either too young, too inexperienced, or simply unwilling to intervene.
Several arcade machines were broken, without signage, and remained so even after it was brought to staff’s attention. Kids were losing tokens repeatedly and having to return to the counter to ask for help, which became frustrating and took away from the fun.
This center has potential, but what it really needs is not just updated attractions, but a serious upgrade in staff training, supervision, and customer engagement. A fun place should feel fun, safe, and welcoming and right now, it’s missing the mark.
I came to this trampoline and activity center hoping for an easygoing day with the kids, and while we made the best of it, the experience left a lot to be desired.
From the moment we checked in, the energy was off. The front desk staff member who greeted us (blonde hair, long fake nails) didn’t make eye contact, barely acknowledged us, and came across as unfriendly and disengaged. In a place designed for kids and families, this kind of first impression matters, and unfortunately, it set the tone.
The facility includes a climbing zone, a small café, an arcade, and open space for kids to play. Marley, who was working at the prize area, was the absolute highlight of our visit. She was warm, upbeat, and engaging with every child who approached her. She truly brought the kind of energy this place should be known for: fun, respectful, and interactive. If every staff member had her approach, this would be a five-star review. She deserves a promotion or at the very least, recognition.
That said, the rest of the staff seemed either disinterested or unprepared to manage the space. Kids were sprinting around recklessly, bumping into others and causing minor chaos with no supervision or redirection. Staff members were either too young, too inexperienced, or simply unwilling to intervene.
Several arcade machines were broken, without signage, and remained so even after it was brought to staff’s attention. Kids were losing tokens repeatedly and having to return to the counter to ask for help, which became frustrating and took away from the fun.
This center has potential, but what it really needs is not just updated attractions, but a serious upgrade in staff training, supervision, and customer engagement. A fun place should feel fun, safe, and welcoming and right now, it’s missing the mark.
翻译：理论上很有趣，但执行力和员工素质都需要改进。
我来到这个蹦床和活动中心，希望能和孩子们度过轻松愉快的一天。虽然我们尽力了，但体验却差强人意。
从我们入住的那一刻起，这里就弥漫着一种冷淡的氛围。迎接我们的前台工作人员（金发碧眼，戴着长长的假指甲）没有和我们进行眼神交流，几乎不理会我们，给人的感觉既不友好又冷漠。在一个专为孩子和家庭设计的地方，这种第一印象至关重要，不幸的是，它最终奠定了基调。
这个设施包括一个攀岩区、一个小咖啡馆、一个电子游戏机和一个供孩子们玩耍的开放空间。在奖品区工作的Marley绝对是我们这次体验的亮点。她热情、乐观，并与每个走近她的孩子互动。她真正带来了这个地方应有的活力：有趣、尊重和互动。如果每个员工都能像她那样，这将是一份五星级的评价。她应该升职，或者至少得到认可。
话虽如此，其他员工似乎要么对管理这个空间漠不关心，要么准备不足。孩子们四处乱跑，撞到别人，造成轻微的混乱，没有人监督或疏导。工作人员要么太年轻，要么经验不足，要么就是不愿意干预。
几台电子游戏机坏了，没有标识，即使工作人员注意到了，情况仍然如此。孩子们反复丢失代币，不得不回到柜台寻求帮助，这让人很沮丧，也影响了他们的乐趣。
这个中心很有潜力，但它真正需要的不仅仅是更新景点，而是认真提升员工培训、监管和顾客参与度。一个有趣的地方应该让人感到有趣、安全和热情，而现在，它却没有达到这个标准。
我来到这个蹦床和活动中心，希望能和孩子们度过轻松愉快的一天。虽然我们尽力了，但体验却差强人意。
从我们入住的那一刻起，这里就弥漫着一种冷淡的氛围。迎接我们的前台工作人员（金发碧眼，戴着长长的假指甲）没有和我们进行眼神交流，几乎不理会我们，给人的感觉既不友好又冷漠。在一个专为孩子和家庭设计的地方，这种第一印象至关重要，不幸的是，它最终奠定了基调。
这个设施包括一个攀岩区、一个小咖啡馆、一个电子游戏机和一个供孩子们玩耍的开放空间。在奖品区工作的Marley绝对是我们这次体验的亮点。她热情、乐观，并与每个走近她的孩子互动。她真正带来了这个地方应有的活力：有趣、尊重和互动。如果每个员工都能像她那样，这将是一份五星级的评价。她应该升职，或者至少得到认可。
话虽如此，其他员工似乎要么对管理这个空间漠不关心，要么准备不足。孩子们四处乱跑，撞到别人，造成轻微的混乱，没有人监督或疏导。工作人员要么太年轻，要么经验不足，要么就是不愿意干预。
几台电子游戏机坏了，没有标识，即使工作人员注意到了，情况仍然如此。孩子们反复丢失代币，不得不回到柜台寻求帮助，这让人很沮丧，也影响了他们的乐趣。
这个中心很有潜力，但它真正需要的不仅仅是更新景点，而是认真提升员工培训、监管和顾客参与度。一个有趣的地方应该让人感到有趣、安全和热情，而现在，它却没有达到这个标准。
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