Went above and beyond to ensure we had an incredible time (outside of the weather!!)
Let's Climb Mount Kinabalu的点评
点评:I booked through this tour operator knowing that booking a month out places are often fully booked. A number of other places weren’t accepting booking but this tour company had a few spaces. When I sent the booking request through the organiser, Olivia bent over backwards to ensure I got the dates I asked and moved the extra Hot Springs accommodation time to ensure it worked with my holiday timings.
All parts of the admin process were carried out very well and communication was very swift and clear. Absolutely no issues with any part of the process from start to finish and everything went pretty much without any hitches.
As a side note I left my headphones at the lodge when checking out and both Olivia and Roslan, the driver, ensured I got my headphones back before I flew back out to KL at great personal sacrifice to them without losing the smile on their faces.
This is a company that I would 100% book with again and trust to take care of the full process from front to back on any future tours. 10/10 recommend and lovely people all round.
翻译:我通过这家旅行社预订,因为我知道提前一个月预订通常都会订满。其他一些地方不接受预订,但这家旅行社有一些空位。当我通过组织者发送预订请求时,Olivia 竭尽全力确保我预订到了我要求的日期,并将额外的温泉住宿时间调整到与我的假期时间相符。
所有管理流程都进行得非常顺利,沟通非常迅速清晰。从始至终,整个过程都没有任何问题,一切都进展顺利。
顺便说一句,我退房时把耳机落在了旅馆,Olivia 和司机 Roslan 确保我在飞回吉隆坡之前取回了耳机,为此他们做出了巨大的个人牺牲,但他们脸上仍然洋溢着笑容。
我绝对会再次选择这家公司,并相信他们会在未来的任何旅行中,从头到尾处理好整个流程。10/10 推荐,他们每个人都很友善。