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Cabela's. Tulalip Washington的点评
点评：Terrible customer service experience with the Cabela's boat shop in Tulalip, WA.
On 06/17/22 I scheduled with the shop mgr. to have an auto-bilge pump installed, an upgraded transducer for a fish finder/plotter (bought from Cabela's), and a pre-season inspection (incl. oil changes to engine) on my 2016 Tracker V18 Targa.
When I dropped the boat off on 06/23/22 I was advised that they did not have me on the schedule and that the parts had not been ordered. They advised that the parts were being ordered and that they would have the work done in the time discussed (07/08/22). I left voicemails (x2) and sent an email the week of 07/05/22 with no responses. I received a call from asst. shop manager on 07/11/22 advising that the work had not yet been completed, that the parts that were ordered for my boat were used for another customer. I advised that I wanted my boat by 07/15/22 to which I was advised it was 'doable'. On 07/14/22 I spoke with asst. shop mgr. who advised that none of the work had been done on the boat but they were going to work on it today.
I went to their shop after work that day to see what they had done in the 3-weeks that they had my boat. To my surprise nothing had been done. The asst. shop mgr. advised me that they are busy and that they themselves were trying to figure out how to install a float system to the existing bilge pump which they didn't understand as I already had an auto-bilge and a backup bilge pump. They pointed out what they were talking about which I informed them that those were the livewell pumps, not the bilge pumps. I showed them the one bilge pump and that it was not automatic. I also noted that I asked for a new unit with an auto-bilge, not a float accessory to the existing. This then led to a further discussion which determined that this indiviudal was not a qualified technician to work on boats. Note that a bilge pump is a life-safety component for a boat. They are also charging shop rates for the work being done on the boat by unqualified people. I was also advised at the time that the inspection and oil changes had been done. Which we also determined was false.
Having had a poor customer service experience with this same boat shop in 2020 I pulled my boat from their shop. The lies and attempts to deceive are simply disgraceful, and quite honestly in this instance reckless and dangerous to the customer.
On 06/17/22 I scheduled with the shop mgr. to have an auto-bilge pump installed, an upgraded transducer for a fish finder/plotter (bought from Cabela's), and a pre-season inspection (incl. oil changes to engine) on my 2016 Tracker V18 Targa.
When I dropped the boat off on 06/23/22 I was advised that they did not have me on the schedule and that the parts had not been ordered. They advised that the parts were being ordered and that they would have the work done in the time discussed (07/08/22). I left voicemails (x2) and sent an email the week of 07/05/22 with no responses. I received a call from asst. shop manager on 07/11/22 advising that the work had not yet been completed, that the parts that were ordered for my boat were used for another customer. I advised that I wanted my boat by 07/15/22 to which I was advised it was 'doable'. On 07/14/22 I spoke with asst. shop mgr. who advised that none of the work had been done on the boat but they were going to work on it today.
I went to their shop after work that day to see what they had done in the 3-weeks that they had my boat. To my surprise nothing had been done. The asst. shop mgr. advised me that they are busy and that they themselves were trying to figure out how to install a float system to the existing bilge pump which they didn't understand as I already had an auto-bilge and a backup bilge pump. They pointed out what they were talking about which I informed them that those were the livewell pumps, not the bilge pumps. I showed them the one bilge pump and that it was not automatic. I also noted that I asked for a new unit with an auto-bilge, not a float accessory to the existing. This then led to a further discussion which determined that this indiviudal was not a qualified technician to work on boats. Note that a bilge pump is a life-safety component for a boat. They are also charging shop rates for the work being done on the boat by unqualified people. I was also advised at the time that the inspection and oil changes had been done. Which we also determined was false.
Having had a poor customer service experience with this same boat shop in 2020 I pulled my boat from their shop. The lies and attempts to deceive are simply disgraceful, and quite honestly in this instance reckless and dangerous to the customer.
翻译：华盛顿州图拉利普的 Cabela 船店的客户服务体验非常糟糕。
22 年 6 月 17 日，我与商店经理安排了时间。在我的 2016 Tracker V18 Targa 上安装自动舱底泵、鱼探仪/绘图仪的升级换能器（从 Cabela's 购买）和季前检查（包括发动机换油）。
当我在 22 年 6 月 23 日下船时，我被告知他们没有安排我，而且还没有订购零件。他们建议零件正在订购中，他们会在讨论的时间内完成工作 (07/08/22)。我留下了语音邮件 (x2)，并在 2022 年 7 月 5 日那一周发送了一封电子邮件，但没有任何回复。我接到助理打来的电话。店长于 07/11/22 告知工作尚未完成，为我的船订购的零件已用于另一位客户。我建议我在 22 年 7 月 15 日之前想要我的船，我被告知这是“可行的”。 22 年 7 月 14 日，我与助理进行了交谈。商店经理谁建议说船上的工作都没有完成，但他们今天要在船上工作。
那天下班后我去了他们的商店，看看他们在拥有我的船的 3 周内做了什么。令我惊讶的是，什么也没做。助理。商店经理告诉我他们很忙，他们自己也在想办法在现有的舱底泵上安装一个浮动系统，他们不明白，因为我已经有一个自动舱底泵和一个备用舱底泵。他们指出了他们在谈论什么，我告诉他们那些是活井泵，而不是舱底泵。我给他们看了一个舱底泵，它不是自动的。我还注意到我要求一个带有自动舱底的新装置，而不是现有装置的浮动附件。这随后引发了进一步的讨论，该讨论确定此人不是在船上工作的合格技术人员。请注意，舱底泵是船的生命安全部件。他们还对不合格人员在船上完成的工作收取车间费用。当时我还被告知检查和换油已经完成。我们也确定这是错误的。
在 2020 年同一家船店的客户服务体验很差之后，我把我的船从他们的店里拉了出来。谎言和欺骗企图简直是可耻的，而且在这种情况下非常诚实，对客户来说是鲁莽和危险的。
22 年 6 月 17 日，我与商店经理安排了时间。在我的 2016 Tracker V18 Targa 上安装自动舱底泵、鱼探仪/绘图仪的升级换能器（从 Cabela's 购买）和季前检查（包括发动机换油）。
当我在 22 年 6 月 23 日下船时，我被告知他们没有安排我，而且还没有订购零件。他们建议零件正在订购中，他们会在讨论的时间内完成工作 (07/08/22)。我留下了语音邮件 (x2)，并在 2022 年 7 月 5 日那一周发送了一封电子邮件，但没有任何回复。我接到助理打来的电话。店长于 07/11/22 告知工作尚未完成，为我的船订购的零件已用于另一位客户。我建议我在 22 年 7 月 15 日之前想要我的船，我被告知这是“可行的”。 22 年 7 月 14 日，我与助理进行了交谈。商店经理谁建议说船上的工作都没有完成，但他们今天要在船上工作。
那天下班后我去了他们的商店，看看他们在拥有我的船的 3 周内做了什么。令我惊讶的是，什么也没做。助理。商店经理告诉我他们很忙，他们自己也在想办法在现有的舱底泵上安装一个浮动系统，他们不明白，因为我已经有一个自动舱底泵和一个备用舱底泵。他们指出了他们在谈论什么，我告诉他们那些是活井泵，而不是舱底泵。我给他们看了一个舱底泵，它不是自动的。我还注意到我要求一个带有自动舱底的新装置，而不是现有装置的浮动附件。这随后引发了进一步的讨论，该讨论确定此人不是在船上工作的合格技术人员。请注意，舱底泵是船的生命安全部件。他们还对不合格人员在船上完成的工作收取车间费用。当时我还被告知检查和换油已经完成。我们也确定这是错误的。
在 2020 年同一家船店的客户服务体验很差之后，我把我的船从他们的店里拉了出来。谎言和欺骗企图简直是可耻的，而且在这种情况下非常诚实，对客户来说是鲁莽和危险的。
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