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Paul F
Scammy experience
RideRarotonga的点评
点评：We rented two bikes for four days, including lights and insurance. At delivery, they forgot the lights, but said they'll bring them around until the evening. As retuning to the accomodation later that day was not possible for us, we did not have lights the first day.
On the morning of the third day, my bike had a flat tire. Shouldn't be a problem, we're insured, right? So I wrote them a mail, no response (Sunday). On the morning of the fourth day, they replied and said they'll exchange the bike asap. They brought the bike at 11am - by then we had organized ourselves differently to not lose out on another day. Turns out you have to CALL them in an emergency, but how should I do that? No tourist here has any mobile plan that includes calls?!
Anyways, I didn't want to be unfair, and just requested a refund for the two days where I could not use my bike. "We don't do refunds". Nothing more, nothing less. Just a statement that they don't do refunds, regardless of the circumstances. Like what?
In summary, we paid for a bike which broke down, and despite additional insurance offered by Ride Rarotonga, we were not able to use the bike for two days AND did not get any reimbursement for neither the broken bike nor the not honored insurance. This is scammy.
On the morning of the third day, my bike had a flat tire. Shouldn't be a problem, we're insured, right? So I wrote them a mail, no response (Sunday). On the morning of the fourth day, they replied and said they'll exchange the bike asap. They brought the bike at 11am - by then we had organized ourselves differently to not lose out on another day. Turns out you have to CALL them in an emergency, but how should I do that? No tourist here has any mobile plan that includes calls?!
Anyways, I didn't want to be unfair, and just requested a refund for the two days where I could not use my bike. "We don't do refunds". Nothing more, nothing less. Just a statement that they don't do refunds, regardless of the circumstances. Like what?
In summary, we paid for a bike which broke down, and despite additional insurance offered by Ride Rarotonga, we were not able to use the bike for two days AND did not get any reimbursement for neither the broken bike nor the not honored insurance. This is scammy.
翻译：我们租了两辆自行车四天，包括车灯和保险。送货时，他们忘记了灯，但表示会在晚上之前把灯带过来。由于当天晚些时候我们无法返回住宿，所以第一天我们没有灯。
第三天早上，我的自行车轮胎瘪了。应该没问题，我们有保险，对吧？所以我给他们写了一封邮件，没有回复（周日）。第四天早上，他们回复说会尽快换车。他们在上午 11 点送来了自行车 - 那时我们已经以不同的方式组织自己，以免在另一天失败。事实证明，在紧急情况下你必须给他们打电话，但我该怎么做呢？这里没有游客有任何包含通话的移动套餐吗？！
不管怎样，我不想不公平，只是要求退款我不能使用自行车的两天。 “我们不退款”。不多不少。只是声明，无论情况如何，他们都不会退款。像什么？
总之，我们支付了一辆发生故障的自行车的费用，尽管 Ride Rarotonga 提供了额外的保险，但我们有两天无法使用这辆自行车，并且没有获得任何损坏的自行车和不兑现的保险的赔偿。这是骗局。
第三天早上，我的自行车轮胎瘪了。应该没问题，我们有保险，对吧？所以我给他们写了一封邮件，没有回复（周日）。第四天早上，他们回复说会尽快换车。他们在上午 11 点送来了自行车 - 那时我们已经以不同的方式组织自己，以免在另一天失败。事实证明，在紧急情况下你必须给他们打电话，但我该怎么做呢？这里没有游客有任何包含通话的移动套餐吗？！
不管怎样，我不想不公平，只是要求退款我不能使用自行车的两天。 “我们不退款”。不多不少。只是声明，无论情况如何，他们都不会退款。像什么？
总之，我们支付了一辆发生故障的自行车的费用，尽管 Ride Rarotonga 提供了额外的保险，但我们有两天无法使用这辆自行车，并且没有获得任何损坏的自行车和不兑现的保险的赔偿。这是骗局。
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