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Disappointing and Distressing Experience at Cineworld High Wycombe
Cineworld - High Wycombe的点评
点评：My partner and I visited Cineworld High Wycombe on March 4th, 2025, for the 18:30 showing of Captain America. Unfortunately, our experience was far from satisfactory.
Firstly, our valid Three Plus Cineworld discount codes were repeatedly rejected at the till, forcing us to pay full price for our tickets. This was frustrating and suggests a potential flaw in their discount system.
Secondly, during the film, my partner briefly used her phone to record a short "boomerang" clip for personal use. This resulted in her being approached and removed from the auditorium by a staff member. The manner in which this was handled was unnecessarily confrontational and caused significant distress. We were also not informed of the cinema’s policy on mobile phone usage, as we arrived after the film had started. The staff member's use of the term Piracy was also incorrect.
The entire experience was marred by poor customer service and a lack of clear communication. We left feeling disappointed and upset. I hope Cineworld takes this feedback seriously and addresses these issues to prevent similar experiences for other customers. I have also submitted a formal complaint via email.
Firstly, our valid Three Plus Cineworld discount codes were repeatedly rejected at the till, forcing us to pay full price for our tickets. This was frustrating and suggests a potential flaw in their discount system.
Secondly, during the film, my partner briefly used her phone to record a short "boomerang" clip for personal use. This resulted in her being approached and removed from the auditorium by a staff member. The manner in which this was handled was unnecessarily confrontational and caused significant distress. We were also not informed of the cinema’s policy on mobile phone usage, as we arrived after the film had started. The staff member's use of the term Piracy was also incorrect.
The entire experience was marred by poor customer service and a lack of clear communication. We left feeling disappointed and upset. I hope Cineworld takes this feedback seriously and addresses these issues to prevent similar experiences for other customers. I have also submitted a formal complaint via email.
翻译：2025 年 3 月 4 日，我和我的伴侣来到 Cineworld High Wycombe 观看 18:30 的《美国队长》。不幸的是，我们的体验远不能令人满意。
首先，我们有效的 Three Plus Cineworld 折扣代码在收银台多次被拒绝，迫使我们支付全价购买门票。这令人沮丧，表明他们的折扣系统可能存在缺陷。
其次，在电影放映期间，我的伴侣短暂地用她的手机录制了一个简短的“回旋镖”片段供个人使用。这导致她被一名工作人员接近并赶出礼堂。处理此事的方式不必要地对抗，并造成了极大的困扰。我们也没有被告知电影院对手机使用的政策，因为我们是在电影开始后才到达的。工作人员对盗版一词的使用也是不正确的。
整个体验因糟糕的客户服务和缺乏清晰的沟通而受到破坏。我们离开时感到失望和沮丧。我希望 Cineworld 认真对待这些反馈并解决这些问题，以防止其他客户遭遇类似的经历。我也通过电子邮件提交了正式投诉。
首先，我们有效的 Three Plus Cineworld 折扣代码在收银台多次被拒绝，迫使我们支付全价购买门票。这令人沮丧，表明他们的折扣系统可能存在缺陷。
其次，在电影放映期间，我的伴侣短暂地用她的手机录制了一个简短的“回旋镖”片段供个人使用。这导致她被一名工作人员接近并赶出礼堂。处理此事的方式不必要地对抗，并造成了极大的困扰。我们也没有被告知电影院对手机使用的政策，因为我们是在电影开始后才到达的。工作人员对盗版一词的使用也是不正确的。
整个体验因糟糕的客户服务和缺乏清晰的沟通而受到破坏。我们离开时感到失望和沮丧。我希望 Cineworld 认真对待这些反馈并解决这些问题，以防止其他客户遭遇类似的经历。我也通过电子邮件提交了正式投诉。
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