点评:We attended today for a birthday party. I have no complaints about the venue however I am extremely disappointed by the lack of empathy, care and quite possibly training the young party hosts show. My 6 year old son had an accident whereby he was thrown from the tube and then slide over by another child in a tube. A complete accident and I don’t blame anyone for that, however the fact that no member of the team came to see how my child was, see if I needed anything or even asked me after I had attended to him if he was okay is unacceptable. Surely any accident no matter how bad should be recorded. Fortunately my child is fine, nothing more than scrapes and bruising but it could have been so much worse and for no one to even ask is beyond shocking.
A little more training required I think.
翻译:我们今天参加了一个生日派对。我对场地没什么意见,但我对派对上那些年轻的主持人缺乏同理心、关怀,甚至可能是缺乏培训感到非常失望。我6岁的儿子出了意外,被从管子里甩了出去,然后被另一个在管子里的孩子滑了过去。这完全是一场意外,我不会责怪任何人,但是,团队里没有一个人来看看我的孩子,看看我是否需要什么,甚至在我照顾完他之后都没有人问我他是否安好,这实在令人无法接受。当然,任何意外,无论多么严重,都应该记录下来。幸运的是,我的孩子安然无恙,只是擦伤和淤青,但情况本来可能会更糟,却没有人问起,这实在令人震惊。
我觉得他需要再多一点培训。