旅行
账户
Ashley B
Sub par customer service
Sea Fiji Reefs的点评
点评：I've never dealt with such disrespect over simply asking for clarification on information provided by a company. My daughters looked forward to doing this excursion, and initially speaking to the owner Cyndee, was told that the tour passes through the Shark reef. After speaking to a staff member trying to lock in the time for my co workers and kids, she informed me that they don't go through the Shark reef if there are divers and that it wasn't guaranteed passing through the Shark reef. I immediately stopped her and said I was informed and advised we would and that I really don't understand how your company could promise one thing and it be another. The customer service I received was totally disappointed and the staff member lied and said I threatened her. My daughter stood right next to me when I asked because she really wanted not to go if we couldn't see the sharks. Never raised my voice nor threatened anyone. Didn't make tour due to owner not verifying information and canceling.
10 years in business does not mean misinformation can be given and a business who can't communicate or understand asking for information isn't an issue is not one we'd want to deal with.
10 years in business does not mean misinformation can be given and a business who can't communicate or understand asking for information isn't an issue is not one we'd want to deal with.
翻译：我从来没有因简单地要求公司澄清所提供的信息而受到如此不尊重的对待。我的女儿们期待着这次旅行，最初与业主 Cyndee 交谈，被告知这次旅行将经过鲨鱼礁。在与一位试图为我的同事和孩子锁定时间的工作人员交谈后，她告诉我，如果有潜水员，他们就不会穿过鲨鱼礁，并且不能保证穿过鲨鱼礁。我立即阻止了她，说我已被告知并建议我们会这样做，我真的不明白你们的公司怎么能承诺一件事，却又是另一件事。我收到的客户服务非常失望，工作人员撒谎说我威胁她。当我询问时，我女儿就站在我旁边，因为如果我们看不到鲨鱼，她真的不想去。从未提高声音或威胁任何人。由于业主未核实信息并取消而没有参加旅行。
10 年的业务经验并不意味着可以提供错误信息，无法沟通或理解索取信息的企业不是我们想要处理的问题。
10 年的业务经验并不意味着可以提供错误信息，无法沟通或理解索取信息的企业不是我们想要处理的问题。
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