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Disappointing Experience with Chanel at Hankyu Umeda Main store
阪急梅田本店的点评
点评：I don't normally leave a bad review , but it left me no options .
I purchased 2 Chanel’s Éclat Premier Foam Cleanser at Hankyu Umeda Main store in May 2025. After only three months of careful use, the lid started peeling badly — something I did not expect from a luxury brand.
When I contacted the store by email, the Chanel counter manager’s reply was overly official & evasive, stressing only that the goods were authentic while avoiding the obvious packaging defect. This response was unsatisfactory and not what I would expect from Chanel or such a prestigious department store.
I also noticed that the new formula seems to run out much faster than before — previously one tube lasted me around nine months, but this time it is nearly finished in just three months. obviously with the same use method. This raises questions about the product’s value and consistency.
⚠️ If you are considering purchasing this product, be aware that the packaging quality may not match the luxury image. And especially at this store, the after-sales customer service was failed to address the issue properly. so think twice before paying for it.
I purchased 2 Chanel’s Éclat Premier Foam Cleanser at Hankyu Umeda Main store in May 2025. After only three months of careful use, the lid started peeling badly — something I did not expect from a luxury brand.
When I contacted the store by email, the Chanel counter manager’s reply was overly official & evasive, stressing only that the goods were authentic while avoiding the obvious packaging defect. This response was unsatisfactory and not what I would expect from Chanel or such a prestigious department store.
I also noticed that the new formula seems to run out much faster than before — previously one tube lasted me around nine months, but this time it is nearly finished in just three months. obviously with the same use method. This raises questions about the product’s value and consistency.
⚠️ If you are considering purchasing this product, be aware that the packaging quality may not match the luxury image. And especially at this store, the after-sales customer service was failed to address the issue properly. so think twice before paying for it.
翻译：我通常不会留下差评，但这次让我别无选择。
2025年5月，我在阪急梅田本店购买了两支香奈儿Éclat Premier泡沫洁面乳。小心翼翼地使用了仅仅三个月后，瓶盖就开始严重脱落——这在奢侈品牌中是意料之外的。
当我通过电子邮件联系门店时，香奈儿专柜经理的回复过于官方且含糊其辞，只强调商品是正品，却避而不谈明显的包装缺陷。这样的回复令人不满意，完全不符合我对香奈儿或如此知名百货公司的期望。
我还注意到，新配方似乎比以前用得更快了——以前一支可以用大约九个月，但这次用了三个月就快用完了，显然使用方法相同。这不禁让人对产品的价值和持久性产生怀疑。
⚠️ 如果您正在考虑购买此产品，请注意其包装质量可能与奢华形象不符。尤其是这家店，售后客服都没能妥善处理这个问题，所以付款前要三思。
2025年5月，我在阪急梅田本店购买了两支香奈儿Éclat Premier泡沫洁面乳。小心翼翼地使用了仅仅三个月后，瓶盖就开始严重脱落——这在奢侈品牌中是意料之外的。
当我通过电子邮件联系门店时，香奈儿专柜经理的回复过于官方且含糊其辞，只强调商品是正品，却避而不谈明显的包装缺陷。这样的回复令人不满意，完全不符合我对香奈儿或如此知名百货公司的期望。
我还注意到，新配方似乎比以前用得更快了——以前一支可以用大约九个月，但这次用了三个月就快用完了，显然使用方法相同。这不禁让人对产品的价值和持久性产生怀疑。
⚠️ 如果您正在考虑购买此产品，请注意其包装质量可能与奢华形象不符。尤其是这家店，售后客服都没能妥善处理这个问题，所以付款前要三思。
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