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Disappointing Booking Experience
Ruddington Grange Golf Club的点评
点评：I'm writing this on behalf of my grandmother who had booked a table for Christmas dinner on 17th December for 19 senior citizens. After numerous visits and emails with the General Manager "Steve" and arranging 3 taxis for the group to arrive on 17th, she was told by the Events Manager there was no record of her booking and no chef able to accommodate their meal. The Events Manager did very little offer any sympathies for their incompetent booking "system" and internal communication, they merely offered to rearrange on a different date without any remuneration or genuine apology.
One of the members of the group is in her mid-90s and wouldn't have had the means to make any other food arrangements for herself on that day if it had not been for The Heart pub managing to save the day and accommodate the group instead. Apparently the meal at The Heart was far superior than what the golf club had offered in previous years anyway and their warmth and welcome certainly rescued the day after a frustrating experience.
My Grandmother and her friends have been visiting the golf club for the last few years for Christmas dinner and this experience has completely deterred them from visiting again. It seems they aren't particularly keen for the business anyway and this was made abundantly clear from their lack of willingness to offer any form honest apology for their error.
One of the members of the group is in her mid-90s and wouldn't have had the means to make any other food arrangements for herself on that day if it had not been for The Heart pub managing to save the day and accommodate the group instead. Apparently the meal at The Heart was far superior than what the golf club had offered in previous years anyway and their warmth and welcome certainly rescued the day after a frustrating experience.
My Grandmother and her friends have been visiting the golf club for the last few years for Christmas dinner and this experience has completely deterred them from visiting again. It seems they aren't particularly keen for the business anyway and this was made abundantly clear from their lack of willingness to offer any form honest apology for their error.
翻译：我代表我的祖母写这封信，她为 19 位老人预订了 12 月 17 日的圣诞晚餐餐桌。在多次拜访和与总经理“史蒂夫”发送电子邮件，并安排了 3 辆出租车供该团体于 17 日抵达后，活动经理告诉她，没有她的预订记录，也没有厨师可以为他们提供餐食。活动经理对他们不称职的预订“系统”和内部沟通几乎没有表示任何同情，他们只是提出在另一个日期重新安排，没有任何报酬或真正的道歉。
该团体的一名成员已年过 90，如果不是 The Heart 酒吧设法挽救了这一局面并为他们提供了服务，她当天将无法为自己安排任何其他食物。显然，The Heart 的餐食比高尔夫俱乐部前几年提供的餐食要好得多，他们的热情和欢迎无疑挽救了令人沮丧的体验。
过去几年，我祖母和她的朋友们一直到高尔夫俱乐部吃圣诞大餐，这次经历让她们彻底打消了再来的想法。看来她们对这项业务并不特别热衷，这一点从她们不愿为自己的错误做出任何形式的真诚道歉就可以看出来。
该团体的一名成员已年过 90，如果不是 The Heart 酒吧设法挽救了这一局面并为他们提供了服务，她当天将无法为自己安排任何其他食物。显然，The Heart 的餐食比高尔夫俱乐部前几年提供的餐食要好得多，他们的热情和欢迎无疑挽救了令人沮丧的体验。
过去几年，我祖母和她的朋友们一直到高尔夫俱乐部吃圣诞大餐，这次经历让她们彻底打消了再来的想法。看来她们对这项业务并不特别热衷，这一点从她们不愿为自己的错误做出任何形式的真诚道歉就可以看出来。
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