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Terrible service
The Nottinghamshire Golf & Country Club的点评
点评：We booked 2 nights here through booking.com. Arrived tonight to find that our booking was cancelled and no rooms available as they are fully booked. They had no actual explanation as to why it had been cancelled and she really acted like she couldn’t give a toss. It was still showing as a confirmed booking on booking.com so suspect the hotel had overbooked and cancellation was by hotel. To add insult to injury, the receptionist was most unhelpful. I didn’t have any service on my phone to try ringing round other hotels, or my husband who was arriving by train, but she didn’t try to help me find another hotel - all she did say was it was okay for me to sit in reception as long as I needed to get myself sorted out! I went to the loo and she disappeared, never to be seen again! Utterly appalling way to treat people. I had travelled 3.5 hours and have a wedding to attend tomorrow so really didn’t need the stress of having to find another hotel at 7pm in an area I have no idea about. I understand mistakes are made but at least try to be helpful.
翻译：我们通过Booking.com预订了两晚的住宿。今晚抵达后却发现我们的预订被取消了，而且因为客房已全部订满，没有空房可住。他们没有给出任何关于预订被取消的合理解释，那个接待员的态度也冷漠至极、漠不关心。实际上，在Booking.com上我们的预订仍显示为“已确认”，所以我怀疑是酒店超售才导致预订被取消。更糟糕的是，前台工作人员完全不予帮忙。我的手机没有信号，根本没法给其他酒店或乘火车赶来的丈夫打电话。可她也没试图帮我另找一家酒店——她只是说，我可以随心意地在前台待着，直到把事情处理好就行！我去了趟洗手间，回来后她就不见了，再也没出现过！这种对待客人的方式简直糟糕透顶。我当时已经旅途奔波了3……我已经忙了5个小时，明天还要参加婚礼，所以真的没必要在晚上7点的时候，在一个我完全不熟悉的地区去费神寻找另一家酒店。我理解可能会出现失误，但至少应该尽力提供帮助吧。
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