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Worth visiting!
Fanad Head Lighthouse的点评
点评：Visited on Sunday and would give top rate only for one issue we encountered which does no reflect on all staff. We arrived and entered to get tickets for the tour, there was no one at the counter so we proceeded to look around for staff. The only staff we could see were serving at the cafe so made our way there and joined the queue to enquire how to get tickets as there was no staff at the counter. The female that dealt with us was extremely rude and we were made to feel like we had inconvenienced her by asking to purchase tickets! Apart from this the rest of the experience was great 😊 the young man at the ticket & VR office was very friendly and pleasant. We had John as our guide and he was very informative, knowledgable and engaging. We also encountered another guide (young lady with blonde ponytail) she was so friendly, well mannered and helpful. I got quite anxious about making my way back down the steps and she chatted with me and put me at ease. At the end of the tour 16:45 we got to the cafe and there were still customers sitting at tables as it was 15 minutes until closing. We just wanted tea and coffee and the young man serving had to check with the lady that had been rude with us regarding ticket purchase, we got tea and coffee and were out of the cafe by 16:55 but could not have been made to feel more unwelcome, again by this same female member of staff. Overall a great visit, just a pitty one member of staff let herself down and it reflects negatively on the business with having a member of staff with such bad attitude. Wish to thank all of the other staff we encountered as they were lovely and made the main part of our visit thougherly enjoyable. The views are also breathtaking and the VR is a great way to tell the story and keep things current and engaging for all. The shop had some beautiful gifts and keepsakes but it was very overpriced and I was also put off as it would be the same staff member serving us that had been rude.
翻译：周日去的，除了遇到一个问题之外，其他方面都非常棒，但这并不影响我们对所有员工的评价。我们到达后进去买票，柜台没人，所以我们四处寻找工作人员。我们看到的唯一工作人员在咖啡厅服务，于是就过去排队询问如何买票，因为柜台确实没人。接待我们的那位女士态度极其恶劣，让我们感觉好像我们问她买票打扰了她似的！除此之外，其他体验都很棒😊 售票处和VR体验区的年轻男士非常友好热情。我们的导游是John，他知识渊博、讲解生动有趣，而且非常健谈。我们还遇到了另一位导游（一位扎着金色马尾辫的年轻女士），她非常友好、有礼貌，而且乐于助人。我当时有点担心下楼梯，她和我聊天，让我放松下来。游览结束后，我们于下午4:45到达咖啡馆，当时离关门还有15分钟，但仍有顾客坐在桌旁。我们只想喝茶和咖啡，那位年轻的男服务员不得不去询问之前对我们购票态度恶劣的那位女士。我们拿到茶和咖啡后，于下午4:55离开了咖啡馆，但那位女服务员让我们感觉非常不受欢迎。总的来说，这是一次很棒的游览，只是可惜有一位员工表现不佳，这种糟糕的态度也给整个企业带来了负面影响。我想感谢我们遇到的其他所有工作人员，他们都很友善，让我们的游览体验非常愉快。这里的景色也令人叹为观止，VR体验也是一种很棒的叙事方式，让游客能够身临其境地感受故事。商店里有一些精美的礼品和纪念品，但价格过高，而且想到还是之前那位态度恶劣的服务员在为我们服务，我就有点犹豫了。
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