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Online orders are a nightmare. The customer service rep neither spoke English well nor understood basic questions posed
Cigars International Superstore的点评
点评：I received an unsolicited catalog from Cigars International which curiously had my full contact info, including a customer number printed on the back cover. I called the toll free number to order several of their high end samplers. The person who took my call was obviously from some faraway country carefully following a precise script. She asked me for my name, address, cell number and email address, which I provided her. She confirmed my cell number as the preferred number to call me back in case we were disconnected. She then asked me if I was customer, to which I replied that I didn’t know, but had an assigned number which I gave her. Silence. She couldn’t find it. I told he it was OK, and proceeded to give her my order, which she didn’t confirm receipt and instead told me she would have to create a new account for me. I told her that was fine, that I had just provided her with the data to do that, and I asked he if I could just give her my card number and place the order, because I didn’t want to spend any more time on placing my simple order. The line went dead. I waited to get a call back as I had given her my number precisely for the reason. After a few minutes I decided to call the store and speak to a manager, not so much about my experience, but more to simply let them know that their call center contractor is not doing them any favors. I got the “our lines are busy with other customers. We will answer call you back in the order the calls were received”. I waited through ten or so of the recordings and then gave up.
…and won’t be back.
…and won’t be back.
翻译：我收到了雪茄国际公司主动提供的目录，奇怪的是，其中有我的完整联系信息，包括印在封底上的客户编号。我拨打免费电话订购了他们的几个高端采样器。接我电话的人显然来自某个遥远的国家，小心翼翼地遵循着精确的脚本。她询问我的姓名、地址、手机号码和电子邮件地址，我向她提供了这些信息。她确认我的手机号码是在我们断线时给我回电的首选号码。然后她问我是否是顾客，我回答说我不知道，但我给了她一个分配的号码。安静。她找不到。我告诉他没关系，然后继续给她我的订单，但她没有确认收到，而是告诉我她必须为我创建一个新帐户。我告诉她没关系，我刚刚向她提供了执行此操作的数据，然后我问他是否可以给她我的卡号并下订单，因为我不想再花更多时间下我的简单订单。线路断了。我等待回电，因为我已经给了她我的电话号码正是出于这个原因。几分钟后，我决定打电话给商店并与经理交谈，与其说是关于我的经历，不如说是让他们知道他们的呼叫中心承包商没有给他们任何好处。我收到“我们的线路正忙于其他客户。我们将按照接到电话的顺序给您回电”。我等了大约十个录音，然后放弃了。
……并且不会回来。
……并且不会回来。
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