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Daniel C
Falsely Accused of Theft, Threatened With Police, and Banned From Two Stores
Hunters and Gatherers的点评
点评：Our experience at Hunters and Gatherers in Brevard, NC, was absolutely appalling. We were accused of stealing merchandise by a woman who was a friend of the manager. When she approached us, she said they have camera footage of us stealing stickers, patches and jewelry. She then threatened to call 911. We had not stolen anything, and rather than be intimidated by a false accusation, I called 911 myself and requested that police come to address the situation.
What made this experience even more disturbing was that both the woman and the manager appeared intoxicated during the incident. Instead of handling the situation professionally and respectfully, the encounter escalated into an experience that left us feeling humiliated and unfairly treated.
Then things went even further. The manager decided that we were no longer welcome at Hunters and Gatherers, and we were trespassed from the property. We were also told that we were trespassed from White Squirrel because the businesses were supposedly sister stores—even though we had never even stepped foot inside White Squirrel.
Let that sink in: we were accused of theft, I personally called 911 because we had nothing to hide, and we ultimately found ourselves banned from two businesses, including one we had never visited.
If a business suspects theft, there are professional and appropriate ways to handle that concern. Accusations should be based on facts, and customers deserve to be treated with basic dignity and respect. The way this situation unfolded was deeply disappointing and destroyed our confidence in this establishment.
Hunters and Gatherers has left us with an experience we will not forget, and not for any good reason. I hope the owners take a serious look at how management handles customer disputes, how accusations are made, and whether personal relationships are influencing decisions that affect customers.
Based on our experience, I cannot recommend this business. Customers deserve better than being accused of something they say they did not do and then being excluded from a second store they had never entered.
I appreciate the respect and courtesy Brevard PD displayed while handling this situation.
What made this experience even more disturbing was that both the woman and the manager appeared intoxicated during the incident. Instead of handling the situation professionally and respectfully, the encounter escalated into an experience that left us feeling humiliated and unfairly treated.
Then things went even further. The manager decided that we were no longer welcome at Hunters and Gatherers, and we were trespassed from the property. We were also told that we were trespassed from White Squirrel because the businesses were supposedly sister stores—even though we had never even stepped foot inside White Squirrel.
Let that sink in: we were accused of theft, I personally called 911 because we had nothing to hide, and we ultimately found ourselves banned from two businesses, including one we had never visited.
If a business suspects theft, there are professional and appropriate ways to handle that concern. Accusations should be based on facts, and customers deserve to be treated with basic dignity and respect. The way this situation unfolded was deeply disappointing and destroyed our confidence in this establishment.
Hunters and Gatherers has left us with an experience we will not forget, and not for any good reason. I hope the owners take a serious look at how management handles customer disputes, how accusations are made, and whether personal relationships are influencing decisions that affect customers.
Based on our experience, I cannot recommend this business. Customers deserve better than being accused of something they say they did not do and then being excluded from a second store they had never entered.
I appreciate the respect and courtesy Brevard PD displayed while handling this situation.
翻译：我们在北卡罗来纳州布雷瓦德的“Hunters and Gatherers”商店的经历简直糟糕透顶。店经理的一位朋友指控我们偷窃商品。她走过来后声称，店里有监控录像显示我们偷走了贴纸、徽章和珠宝。随后她还威胁要拨打911报警。其实我们什么都没偷；面对这种莫须有的指控，我并没有感到畏惧，反而自己拨打了911，要求警方前来处理此事。更令人不安的是，事件发生时那名女子和经理似乎都喝醉了。他们并未以专业且尊重的态度来处理此事，反而导致情况愈演愈烈，让我们感到蒙羞且受到了不公正的对待。
随后事情进一步发展：经理决定我们不再受欢迎待在“Hunters and Gatherers”，并命令我们将立刻离开该场所。我们还被告知，我们因擅自进入White Squirrel而被禁止入内，据说这两家店是姐妹店——尽管我们压根就从未踏进过White Squirrel。
请仔细想想：我们被指控盗窃，我亲自拨打了911，因为我们没什么可隐瞒的；结果我们不但被指控，还被两家商店禁止入内，其中一家我们甚至压根就没去过。
如果商家怀疑有盗窃行为，其实有专业且恰当的方式来处理这种担忧。指控应当基于事实，顾客理应得到最基本的尊严与尊重。此次事件的处理方式令人极为失望，也彻底摧毁了我们对这家店的信任。
Hunters and Gatherers给我们留下了难以忘怀的经历——只不过并非什么美好的回忆。我希望店主能认真审视一下店铺管理层处理顾客纠纷的方式，以及他们提出指控的依据是什么。以及个人关系是否影响了那些会影响顾客的决策。
根据我们的经验，我无法推荐这家企业。顾客理应得到更好的对待——而不应被指责为做了他们声称没做过的事，随后又被拒之于另一家他们从未进过的店铺门外。
我很欣赏布雷瓦德县警察局在处理此事时所表现出的尊重与礼貌。
随后事情进一步发展：经理决定我们不再受欢迎待在“Hunters and Gatherers”，并命令我们将立刻离开该场所。我们还被告知，我们因擅自进入White Squirrel而被禁止入内，据说这两家店是姐妹店——尽管我们压根就从未踏进过White Squirrel。
请仔细想想：我们被指控盗窃，我亲自拨打了911，因为我们没什么可隐瞒的；结果我们不但被指控，还被两家商店禁止入内，其中一家我们甚至压根就没去过。
如果商家怀疑有盗窃行为，其实有专业且恰当的方式来处理这种担忧。指控应当基于事实，顾客理应得到最基本的尊严与尊重。此次事件的处理方式令人极为失望，也彻底摧毁了我们对这家店的信任。
Hunters and Gatherers给我们留下了难以忘怀的经历——只不过并非什么美好的回忆。我希望店主能认真审视一下店铺管理层处理顾客纠纷的方式，以及他们提出指控的依据是什么。以及个人关系是否影响了那些会影响顾客的决策。
根据我们的经验，我无法推荐这家企业。顾客理应得到更好的对待——而不应被指责为做了他们声称没做过的事，随后又被拒之于另一家他们从未进过的店铺门外。
我很欣赏布雷瓦德县警察局在处理此事时所表现出的尊重与礼貌。
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