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bobobb2015
Another faceless company.
Hovertravel的点评
点评：Eventually Booked a Sands experience after 3 phone calls which they can’t help/book or knew how to find it on their appalling app!
Only perceived as I was doing this in works time, over an hour, I have always from the SRN 6 till now enjoyed there craft and really was looking forward to this experience.
On the day only 12-14 turned up and the weather changed as predicted, in a instant they cancelled, blaming weather, this is the job to know the weather, 10 mins later it was as still and sunny as could be.
They couldn’t refund money’s at the terminal just palming you off to the faceless app or phone line, when you did find out what number to press to get a human it was closed!!
Will never use this company again, if they treat their customers this bad I feel sorry for the staff that have to take the brunt of this abysmal service!!
If I read correctly 28 days for a response!!
3940482 this is my booking number if you really wish to reply with a genuine response which I will post and rescind my review.
Don’t bother with your generic I sorry please contact us, at the bear minimum you should contact me!!
Only perceived as I was doing this in works time, over an hour, I have always from the SRN 6 till now enjoyed there craft and really was looking forward to this experience.
On the day only 12-14 turned up and the weather changed as predicted, in a instant they cancelled, blaming weather, this is the job to know the weather, 10 mins later it was as still and sunny as could be.
They couldn’t refund money’s at the terminal just palming you off to the faceless app or phone line, when you did find out what number to press to get a human it was closed!!
Will never use this company again, if they treat their customers this bad I feel sorry for the staff that have to take the brunt of this abysmal service!!
If I read correctly 28 days for a response!!
3940482 this is my booking number if you really wish to reply with a genuine response which I will post and rescind my review.
Don’t bother with your generic I sorry please contact us, at the bear minimum you should contact me!!
翻译：打了三个电话后，我终于预订了Sands的体验项目，但他们既帮不上忙，也不知道怎么在他们那糟糕透顶的应用程序上找到！
我之所以这么费劲，是因为我占用了工作时间，花了超过一个小时。从SRN 6号船到现在，我一直都很喜欢他们的船，所以非常期待这次体验。
到了当天，只有12到14个人到场，天气也像预报的那样发生了变化。他们立刻取消了行程，理由是天气不好。了解天气是他们的工作职责啊！10分钟后，天气就晴朗无云了。
他们在码头不肯退款，只是把你推来推去，让你去操作那个冷冰冰的应用程序或者打电话。好不容易找到联系人工客服的号码，结果发现已经关门了！
我以后再也不会用这家公司了。如果他们对待顾客都这么差劲，我真替那些不得不承受这种糟糕服务的员工感到难过！
如果我没看错的话，回复居然要等28天！
3940482 是我的预订编号。如果您真的想回复，请提供真诚的答复，我会发布并撤回我的评论。
别再用那些千篇一律的“对不起，请联系我们”了，至少您应该联系我！
我之所以这么费劲，是因为我占用了工作时间，花了超过一个小时。从SRN 6号船到现在，我一直都很喜欢他们的船，所以非常期待这次体验。
到了当天，只有12到14个人到场，天气也像预报的那样发生了变化。他们立刻取消了行程，理由是天气不好。了解天气是他们的工作职责啊！10分钟后，天气就晴朗无云了。
他们在码头不肯退款，只是把你推来推去，让你去操作那个冷冰冰的应用程序或者打电话。好不容易找到联系人工客服的号码，结果发现已经关门了！
我以后再也不会用这家公司了。如果他们对待顾客都这么差劲，我真替那些不得不承受这种糟糕服务的员工感到难过！
如果我没看错的话，回复居然要等28天！
3940482 是我的预订编号。如果您真的想回复，请提供真诚的答复，我会发布并撤回我的评论。
别再用那些千篇一律的“对不起，请联系我们”了，至少您应该联系我！
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