点评:Booked month's ago in May as cannot book on day of travel. 7:12 on morning of travel they cancelled the booking with no alternative dates within the same week. Have to wait another 5 days to get refund. How do they get to keep our money all that time and we do not get the interest back on it or compensation for a ruined holiday. This is the 3rd time we have tried booking for Arran and each time there's a problem. We won't be bothering with CalMac ever again. They should make bookings more accessible so you can choose when you can travel because these new rules just ruin it for everyone. It's easier to book travel to the Far East than Arran. Don't know how people who book to stay on the island ever get there or guarantee to get back. Too much risk of being stranded and they would not care.
翻译:预订于 5 月份,因为无法在旅行当天预订。旅行当天早上 7:12,他们取消了预订,并且在同一周内没有其他日期。必须再等 5 天才能获得退款。他们怎么能一直扣留我们的钱,而我们却拿不到利息或因假期被毁而获得的赔偿。这是我们第三次尝试预订 Arran,但每次都出现问题。我们再也不会找 CalMac 麻烦了。他们应该让预订更容易,这样您就可以选择何时旅行,因为这些新规则只会毁了所有人的旅行。预订前往远东的旅行比预订 Arran 更容易。不知道预订在岛上住宿的人如何到达那里或保证回来。被困的风险太大,他们不会在意。