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samanthasI7621YX
DO NOT STAY HERE, TIM was the worst front desk operator, Tiffany didnt reach out
Do Not Sit On The Furniture的点评
点评：Disappointing Experience – No Refund After Promised Cancellation
I had to cancel my reservation due to a family medical emergency and called both Booking.com and the property more than 24 hours in advance. I was told by both that the reservation would be canceled without penalty, and I appreciated that at the time.
Unfortunately, that’s where the good service ended. Despite their promise, I never received a refund. The front desk staff was extremely rude during my initial call, and I was told a manager would follow up. No one ever did.
I understand policies exist, but when a cancellation is confirmed as "penalty-free," I expect that agreement to be honored. I booked two nights and have received no response or resolution since.
Very disappointed with the lack of communication and professionalism from the property. I would not recommend staying here based on this experience.
I had to cancel my reservation due to a family medical emergency and called both Booking.com and the property more than 24 hours in advance. I was told by both that the reservation would be canceled without penalty, and I appreciated that at the time.
Unfortunately, that’s where the good service ended. Despite their promise, I never received a refund. The front desk staff was extremely rude during my initial call, and I was told a manager would follow up. No one ever did.
I understand policies exist, but when a cancellation is confirmed as "penalty-free," I expect that agreement to be honored. I booked two nights and have received no response or resolution since.
Very disappointed with the lack of communication and professionalism from the property. I would not recommend staying here based on this experience.
翻译：令人失望的体验——承诺取消却不退款
由于家庭医疗紧急情况，我不得不取消预订，并提前超过24小时致电Booking.com和酒店。两家酒店都告诉我，取消预订无需支付罚金，我当时非常感激。
不幸的是，优质的服务就此告终。尽管他们承诺取消，但我从未收到退款。前台工作人员在我第一次打电话时非常粗鲁，他们告诉我会有经理跟进，但实际上根本没有人跟进。
我理解相关政策，但如果取消确认为“免罚金”，我希望这项协议能够得到遵守。我预订了两晚，但之后没有收到任何回复或解决方案。
非常失望，酒店缺乏沟通和专业精神。基于这次经历，我不会推荐您入住这里。
由于家庭医疗紧急情况，我不得不取消预订，并提前超过24小时致电Booking.com和酒店。两家酒店都告诉我，取消预订无需支付罚金，我当时非常感激。
不幸的是，优质的服务就此告终。尽管他们承诺取消，但我从未收到退款。前台工作人员在我第一次打电话时非常粗鲁，他们告诉我会有经理跟进，但实际上根本没有人跟进。
我理解相关政策，但如果取消确认为“免罚金”，我希望这项协议能够得到遵守。我预订了两晚，但之后没有收到任何回复或解决方案。
非常失望，酒店缺乏沟通和专业精神。基于这次经历，我不会推荐您入住这里。
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