Don't book a balloon flight with Virgin if you value your sanity!
Virgin Balloon Flights - Worcester Racecourse的点评
点评:I was gifted Virgin hot air balloon vouchers for my 60th birthday in July. Just had the experience cancelled for the 3rd time. I have no faith that any future bookings I make will go ahead. The weather has been excellent for my 3 cancelled flights but its easy for Virgin to say weather unsuitable, and the flight cannot go ahead for safety reasons. Reading other reviews on here, customers are having flights cancelled over and over again, and 'Russell' appears to be the only pilot used for the whole of the Worcestershire area. Virgin continue to sell vouchers then cancel flights so there is the usual bun fight to rebook flights. Virgin customer services tell me there is no option to obtain a refund, please save your sanity, don't book a Virgin balloon flight! The vouchers were booked through a company called Wonderdays, its left us wondering if I'll ever get my day!
翻译:今年 7 月,我 60 岁生日时收到了维珍航空的热气球代金券。刚刚,这已经是第三次取消了。我完全不相信以后的预订还能继续。我取消的 3 次航班天气都非常好,但维珍航空却总是以天气不适合为由,出于安全原因无法继续飞行。看了这里的其他评论,发现乘客的航班一次又一次被取消,而“Russell”似乎是伍斯特郡整个地区唯一的飞行员。维珍航空继续出售代金券,然后取消航班,所以重新预订航班通常会发生争吵。维珍航空的客服告诉我,没有退款的选项,请保持理智,不要预订维珍航空的热气球航班!代金券是通过一家名为 Wonderdays 的公司预订的,我们不禁怀疑我是否真的能坐上那一天!