点评:Very disappointing service, Cancelled on me twice after I paid for a non-refundable hotel each time (once for weather [fair], once because their instructor is currently unable to legally Fly), Due to all the money I spent and being cancelled on me 2 times, I decided not to proceed due to rebooking will cost me for another trip, time off and hotel again. When requesting a refund, they charged me a £50 admin fee from T&C that I had never seen or been sent. Tried to negotiate, but they were unwilling to remove it even though I didn't agree with how the T&C where handled. I found it poor service, given the money I had spent and the reason for the second cancelation, that they were unwilling to compromise at all. They also mentioned part of the fee was a bank charge for a refund - Paid by card, they are refunding me by bank transfer. I don't understand this?
翻译:非常令人失望的服务,每次我支付了不可退款的酒店费用后,他们就取消了我的预订(一次是因为天气 [晴朗],一次是因为他们的教练目前无法合法飞行),由于我花了这么多钱,而且被取消了两次,我决定不继续了,因为重新预订会花费我另一趟行程、休假和酒店的费用。当我要求退款时,他们向我收取了 50 英镑的 T&C 管理费,我从未见过或收到过这笔费用。试图协商,但他们不愿意取消这笔费用,尽管我不同意 T&C 的处理方式。考虑到我花的钱和第二次取消的原因,我发现他们的服务很差,他们根本不愿意妥协。他们还提到部分费用是银行退款收取的费用——通过卡支付,他们通过银行转账退款给我。我不明白吗?