Terrible Customer Service snide remarks, left exposed in emails.
Stock Brook Country Club的点评
点评:“Avoid if you want a warm welcome. Walked in at 7:10pm (gym open till 10) to ask about membership—got met with zero enthusiasm from receptionist Louise. She later emailed the sales team claiming we showed up at 8:30 (we didn’t—check the cameras), and described us with ‘no words!!’ like we’d ruined her night. Also accused us of ‘walking on blocked-off tarmac’ when everyone else was doing the same to avoid the hazard tape. Felt like we’d crashed a private club, not a business open to new members. Sales lady Vicky sent a polite follow-up, but the general manager ignored my complaint entirely. If this is how they treat enquiries, imagine how they treat actual members. Save your time—go somewhere that actually wants your business.”
翻译:“如果你想要热情接待,千万别来。晚上7点10分(健身房营业到10点)进去咨询会员事宜,前台接待员路易丝态度冷淡,毫无热情。之后她发邮件给销售团队,说我们8点半就到了(我们根本没到——监控录像可以查到),还用‘无语!’来形容我们,好像我们毁了她的夜晚似的。她还指责我们‘走在封闭的柏油路上’,而其他人为了避开警戒线也都这么做。感觉我们像是闯入了私人俱乐部,而不是一家对新会员开放的健身房。销售员维姬礼貌地发了一封后续邮件,但总经理完全无视了我的投诉。如果他们对待咨询都如此冷漠,可想而知他们对待正式会员会是什么态度。省省时间吧——去一家真正想让你光顾的健身房。”