旅行
账户
Melissa C
Party deposit
Bounce Inc. Essendon Fields的点评
点评：My experience is not at the establishment it self, we love bounce! My kids have had parties there before and been to them and they are great value, however today I had the worst experience from their call centre. I have booked a party for my daughter for Jan 18, and had many invited guests pull out last minute. I called and spoke with Shania and Dean, I asked if I could transfer my deposit to passes, as I know there is no cash refund, I asked because I have received a transfer to passes last july when I had to cancel my son’s party. I was told that they only did that back in July out of ‘good faith’ and wouldn’t be doing that this time. I was then asked to put it in writing my request as the supervisor wouldn’t speak with me over the phone, as an email can be further investigated apparently. After I sent the email dean called me all in a space of 30 minutes , such a waste of time when he could have just taken my call. He explained the T&C again. . . And told me there will be no transfer to passes because I was cancelling 7 days out. My point is, they are not loosing any money by transferring our deposit to passes, and they’ve done it before so I know it’s doable. Not fair Bounce! Customer service was very ordinary.
翻译：我的经验不是在这家店，我们喜欢蹦床！我的孩子以前在那里举办过派对，也去过那里，而且物有所值，但今天我在他们的呼叫中心遇到了最糟糕的经历。我为我的女儿预订了 1 月 18 日的派对，但许多受邀嘉宾在最后一刻退出了。我打电话和 Shania 和 Dean 交谈，我问我是否可以将我的押金转入通行证，因为我知道没有现金退款，我之所以问这个问题，是因为去年 7 月我不得不取消我儿子的派对时，我收到了一笔转入通行证的费用。我被告知，他们只是在 7 月份出于“诚意”才这样做的，这次不会这样做。然后我被要求以书面形式提出我的请求，因为主管不会通过电话与我交谈，因为显然可以进一步调查电子邮件。在我发送电子邮件后，院长在 30 分钟内给我打了电话，这真是浪费时间，他本可以接我的电话。他再次解释了条款和条件。。。并告诉我不会将押金转为通行证，因为我是在 7 天前取消的。我的意思是，他们不会因为将我们的押金转为通行证而损失任何钱，而且他们以前也这样做过，所以我知道这是可行的。Bounce 不公平！客户服务很普通。
© 2025 Tripadvisor 版权所有。
部分照片由 VFM Leonardo 提供。
TripAdvisor公司对外部网站的内容一概不负责。优惠价格中不含税和其他费用。
ICP证：沪B2-20200433
沪ICP备20013175号
沪公网安备31010502005427号鹰程信息技术（上海）有限公司
