点评:We took our 11 year old to do the zipwire at Easter and she insisted she come back again to do the skytrek & Big Air!
It was amazing she can do it on her own ans she rocked both Experiences. It was great we could book it as a package and they were super relaxed about timings, so could go to the next one when we finished quicker than expected.
All of the instructors were super professional and caring.
She felt super safe and cared for.
Just wish she could have gone off the top level of BIG AIR as she dives off a 10m in the pool. But understand it is for over 18s only and the lady was super kind explaining that again to us. Making sure we understood and were happy.
This is how to lead with care & compassion.
This is hospitality not service and makes the experience outstanding.
Thank you
翻译:复活节的时候,我们带11岁的女儿去玩了滑索,她坚持要再来玩一次空中漫步和空中大冒险!
她能独自完成真是太棒了,而且两项体验都玩得非常尽兴。我们很庆幸能预订套餐,而且他们对时间安排非常宽松,所以我们比预期更快完成了,就可以去参加下一个体验。
所有的教练都非常专业,也很贴心。
她感觉非常安全,受到了很好的照顾。
真希望她能从空中大冒险的顶层跳下去,在泳池里从10米深的地方跳下去。不过要知道,这项活动只对18岁以上的人开放,那位女士非常友善地再次向我们解释了这一点,确保我们理解了,并且感到很开心。
这就是如何用关怀和同理心来引导大家。
这是热情好客,而不是服务,这让体验更加出色。
谢谢