旅行
账户
Lesley C
Change of seat issues.
East Riding Theatre的点评
点评：Sat 13th Jan went to see Edwina Hayes & Emily Slade. They were very good but it was spoilt by the fact me & my friends were on back row & couldn't see past the people in front which spoilt the whole performance for us. As my husband had booked the back row to see Keith James 14th Feb I called in to change to seats to avoid the same situation. Whilst I could change seats I was informed it would cost £5 per ticket? There, as far as I could see, no mention of this in the booking foyer nor on the website. Whilst the assistant (volunteer) was sympathetic & understood the back row seats were an issue, despite going to see the duty mng 3 times was told nothing could be done. I was surprised the mng didn't actually take the time to pop out herself & explain. I asked to speak to her but was told she was busy? Obviously customer service not a high priority? I asked for her email address & was given a domain but unfortunately it would not connect. I then rang the theatre & was told they had discussed the situation & would I pay just £5 for both tickets. I agreed & had to return to theatre to action this when it could have been resolved in the first instance. The lady in the booking office was so helpful but it was out of her control. I think people need to be aware of the seat change cost as there is nothing in the foyer that's warns you of this cost nor the website. I am writing this to make people aware of the issue with the back row when you are small. The assistant said my concerns had been noted. The theatre itself is wonderful as are most productions. It's just maybe paid management team need to be aware too.
翻译：1 月 13 日星期六去看望 Edwina Hayes 和 Emily Slade。他们非常好，但是我和我的朋友们坐在后排，看不到前面的人，这破坏了我们的整个表演。由于我丈夫预订了 2 月 14 日去见基思·詹姆斯 (Keith James) 的后排，我打电话换了座位以避免同样的情况。虽然我可以换座位，但我被告知每张票要花 5 英镑？据我所知，预订大厅和网站上都没有提及这一点。虽然助理（志愿者）很同情并理解后排座位是一个问题，但尽管去看了值班人员 3 次，却被告知无能为力。我很惊讶 mng 实际上并没有花时间出来解释。我要求与她通话，但被告知她很忙？显然客户服务不是重中之重？我询问了她的电子邮件地址并获得了一个域名，但不幸的是它无法连接。然后我打电话给剧院，被告知他们已经讨论过这个情况，我是否愿意为两张票支付 5 英镑。我同意了，并且必须返回剧院采取行动，因为这本来可以在第一时间得到解决。售票处的那位女士非常乐于助人，但这超出了她的控制范围。我认为人们需要了解换座位的费用，因为门厅和网站上都没有任何警告您这一费用的信息。我写这篇文章是为了让人们意识到当你还小的时候后排的问题。助理说我的担忧已经注意到了。剧院本身和大多数作品一样精彩。也许薪酬管理团队也需要意识到这一点。
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