点评:I cannot begin to say how incredible this company is, nor how much fun we had on Santa’s Polar Express! We were scheduled to go on a Saturday and I called ahead to see if I could change my reservations to the highest class ticket and add another on Sunday. Brenda (I believe) returned my call in a very short time and said she would be happy to help me, but was I aware of the impending snow on Sunday? She wanted to be certain we could make it on Sunday before she sold me the additional ticket and upgrades. What company does this??? Nowhere else would have cared if I wasted my money (trip is nonrefundable but potentially changeable) or if my family and I had to waste our tickets. Most companies would have simply gladly sold me the upgrade knowing I might forfeit and then reselling my tickets Saturday (as they were almost sold out). I am so impressed, as well as my family and I had a wonderful time on Saturday! The train was meticulously clean, the interior was superb and luxurious (even in lower class Beaver car) and the service impeccable! Santa and his elf were so attentive to each child and ensured he received their list, and pictures. He even handed out adorable stuffed animals to each child! The violinist was incredibly impressive and was so kind to my two year old granddaughter who was mesmerized by his music. Lastly, the train yard was adorned beautifully for Christmas and handed out hot cocoa and chocolate chip cookies for free for each visitor! Do not hesitate!!! Purchase those tickets now! Those family memories are worth every penny!! And thank you so much, Brenda!!! ❤️❤️❤️
翻译:我简直无法用语言来形容这家公司有多棒,也无法形容我们在圣诞老人极地特快列车上玩得有多开心!我们原本计划周六出行,我提前打电话询问是否可以将预订改到最高等级的车票,并在周日加订一张。我猜是布伦达(Brenda)很快就回了电话,她说她很乐意帮忙,但问我是否知道周日可能会下雪。她想确保我们周日能成行,然后再卖给我加订的车票和升级服务。哪家公司会这么贴心?!换作其他公司,肯定不会在意我是否浪费了钱(行程不可退款,但可以更改),或者我和家人是否浪费了车票。大多数公司只会乐于卖给我升级服务,即使我知道我可能会放弃,然后周六再把车票转卖出去(因为车票几乎售罄)。我真是太佩服他们了,我和家人周六玩得非常开心!火车一尘不染,内部装潢精美豪华(即使是低等级的“海狸车厢”),服务也无可挑剔!圣诞老人和他的精灵对每个孩子都非常细心,确保他收到了他们的愿望清单和照片。他还给每个孩子都送上了可爱的毛绒玩具!小提琴手技艺精湛,令人印象深刻,而且对我的两岁孙女非常友善,我的孙女完全被他的音乐迷住了。最后,火车场被装饰得美轮美奂,充满了圣诞气息,还为每位游客免费提供热可可和巧克力曲奇!别犹豫了!!!现在就买票吧!这些美好的家庭回忆绝对物超所值!!非常感谢你,布伦达!!!❤️❤️❤️