点评:We have always enjoyed kayaking and tubing with this company and will probably come again. Everyone is always friendly and helpful. My only completely valid complaint happened as we were disembarking with 4 tubes, and a cooler tube filled with stuff on Tuesday July 25th around 2:30. My husband and I are in our mid 50's and we had our two teenage girls with us. The water was running very fast and it was hard to get up on the stairs with everything. The employee working there sat on a tube and just watched us all struggle. She never once offered to grab a tube or help us up the stairs. She just stared at us or her phone. When I complained I was told they are not allowed to help. We weren't asking them to perform a life saving water rescue, just stand up walk a few feet and offer to help.
翻译:我们一直很喜欢在这家公司玩皮划艇和漂流,并且可能会再来。每个人总是友好且乐于助人。我唯一完全有效的投诉发生在 7 月 25 日星期二下午 2:30 左右,当时我们带着 4 个管子和一个装满东西的冷藏管下船。我和我丈夫都 50 多岁了,我们还有两个十几岁的女儿。水流得很快,很难带着所有东西爬上楼梯。在那里工作的员工坐在管子上,看着我们所有人挣扎。她从来没有主动提出要拿一根管子或帮助我们上楼梯。她只是盯着我们或她的手机。当我抱怨时,我被告知他们不允许提供帮助。我们并不是要求他们进行水上救援,只是站起来走几英尺并提供帮助。