点评:I booked a tour and tasting of Badman Wines with Milamores for 6 people on 11 Nov 2025 and paid 150 euros by card. The tours take place at 11:30 and 13:30 - we chose 11:30. Our planned 2 hour journey took us 3 hours and 45 mins because of a bad accident on the A7 coastal motorway. I called Milamores long before the start of our tour to alert them to our situation as soon as I realised we would be late. I called again 90 mins later to give an updated time of arrival having finally got passed the accident. The first time I called, Antonio was polite but he was very irritated when I called again. Eventually we arrived 1 hr and 20 mins late. The 11:30 vineyard and bodega tour was finished and 2 people were tasting wines. The person giving the tasting told us there was no 13:30 tour and that she was about to go home. Antonio's secretary refused to refund any of the money as we had not given 3 days notice of cancellation. Talk about unsympathetic. I can understand them not wanting to start from the beginning but we should have been allowed to taste the wines. I will not book any tours through Milamores again.
翻译:我于2025年11月11日通过Milamores预订了Badman Wines酒庄的参观和品酒活动,共6人,并用信用卡支付了150欧元。参观时间分别为11:30和13:30,我们选择了11:30的场次。由于A7沿海高速公路上发生了一起严重的交通事故,我们原本计划2小时的行程最终耗时3小时45分钟。在参观开始前很久,我就打电话给Milamores告知我们的情况,因为我意识到我们会迟到。90分钟后,我又打了一次电话,告知他们我们最终到达的时间,因为我已经顺利通过了事故路段。第一次打电话时,Antonio很有礼貌,但当我再次打电话时,他显得非常不耐烦。最终,我们迟到了1小时20分钟。11:30的葡萄园和酒窖参观已经结束,只有两个人正在品酒。带我们品酒的那位女士告诉我们13:30的行程取消了,她马上就要回家了。安东尼奥的秘书拒绝退款,因为我们没有提前三天取消。真是太不体贴了。我能理解他们不想从头开始,但我们至少应该有机会品尝葡萄酒。我以后再也不会通过米拉莫雷斯预订任何行程了。