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No camp for you
Get Air的点评
点评：My grandson could not even sleep last night because he was so excited to start summer camp at get air today. Imagin his disappointment that when we arrived at the facility, we were told that there would be no camp that day but he could choose another week. (No, I did not receive a text, email or phone call before taking off work to find out this information.) I asked what the other weeks options where, from the very young lady just doing her job, I was told last week in July or 1st week in August. I stepped aside to figure out what weeks would work while watching my grandson tear up. I had leaned down to tell him it was ok and that we would figure out a week. I wanted for about 15 minutes before I was able to then ask for the last week in July. Nope, that week isn't available, now they are only having it the 1st week of August. But hey, here's your money back. I waited another 8 minutes for her to figure out how to do a refund, all while watching my grandson cry. Once the refund was processed, I addressed the general manager who had been sitting there this whole time but never once offering an apology or acknowledging us. I let him know that this was wrong, they advertised certain weeks (and are still advertising certain weeks) and at no time had we been informed that they could not accommodate what they sold us. I had missed worked; my grandson now had no camp but whatever. I explained that I too was in customer service, and this was wrong, how easy it would have been to apologize and offer for him to jump free that day or give a pass for him to come back. Would it have fixed everything, no, but could it have shown that they cared, yes. At that time all of a sudden, he had passes for my grandson, I told him no, it was the point. I really hope this does not continue to happen to the rest of the kids who have signed up for the camp. Hopefully at least now, they may be given a free pass.
翻译：我的孙子昨晚甚至无法入睡，因为他很兴奋今天要在 get air 开始夏令营。想象一下他的失望，当我们到达该设施时，我们被告知那天不会有营地，但他可以选择再过一周。 （不，我在下班之前没有收到短信、电子邮件或电话来查找此信息。）我问其他几周的选择是什么，一位非常年轻的女士刚刚在做她的工作，上周我被告知七月或八月的第一周。我走到一边，一边看着孙子流泪，一边想知道几周才可以。我弯下腰告诉他没关系，我们会在一周内解决问题。我想了大约 15 分钟，然后才能够要求 7 月的最后一周。不，那一周不可用，现在他们只在八月的第一周提供。但是嘿，这是你的退款。我又等了 8 分钟让她弄清楚如何退款，同时看着我的孙子哭。退款处理完毕后，我向一直坐在那里的总经理讲话，但从未向我们道歉或致谢。我让他知道这是错误的，他们在某些周做广告（并且仍在某些周做广告），并且我们从未被告知他们无法容纳他们卖给我们的东西。我错过了工作；我的孙子现在没有营地了，但无论如何。我解释说，我也是客户服务部的，这是错误的，道歉并提议让他那天自由活动或给他回来的通行证是多么容易的事。它是否可以解决所有问题，不，但它是否可以表明他们关心，是的。那时突然间，他有了我孙子的通行证，我告诉他不，这就是重点。我真的希望这种情况不会继续发生在其他报名参加夏令营的孩子身上。希望至少现在，他们可以获得免费通行证。
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