下载App
旅行
账户
Dipa B
Poor Service - You will be late!
BaliKU Tour & Travel的点评
点评：I had booked a transfer (mini bus) with the company via British Airways.
Unfortunately on arrival we had to wait 40 minutes on the side of the street for the mini bus. The rep blamed the airport traffic but it was all clearly moving along. We were a group of 7 with 2 elderly and a 4 years old so this was not ideal.
On our return I was contacted a few days before to arrange timings. They suggested 1pm but I wanted to picked up at 12 as my father was in a wheelchair with a broken leg and we needed more time at the airport. Everything was agreed over whatsapp.
On the day at 12 no one showed up, I had to contact the whatsapp numbers to get a response at which point it was clear they had forgotten or not booked it in. I had to make several calls and we were picked up 45 mins late in 2 separate cars. This meant splitting up our group and bags etc. Ultimately this put so much more stress and pressure on us before a very long journey home. On my return I have asked for compensation to which Baliku have refused to give. I do not recommend booking with this company as they are unreliable.
Unfortunately on arrival we had to wait 40 minutes on the side of the street for the mini bus. The rep blamed the airport traffic but it was all clearly moving along. We were a group of 7 with 2 elderly and a 4 years old so this was not ideal.
On our return I was contacted a few days before to arrange timings. They suggested 1pm but I wanted to picked up at 12 as my father was in a wheelchair with a broken leg and we needed more time at the airport. Everything was agreed over whatsapp.
On the day at 12 no one showed up, I had to contact the whatsapp numbers to get a response at which point it was clear they had forgotten or not booked it in. I had to make several calls and we were picked up 45 mins late in 2 separate cars. This meant splitting up our group and bags etc. Ultimately this put so much more stress and pressure on us before a very long journey home. On my return I have asked for compensation to which Baliku have refused to give. I do not recommend booking with this company as they are unreliable.
翻译：我通过英国航空预订了接送服务（小巴）。
不幸的是，抵达后，我们不得不在路边等了40分钟才等到小巴。客服人员说是机场交通堵塞，但显然一切都很顺利。我们一行7人，其中有2名老人和1名4岁儿童，所以情况不太理想。
回程前几天，他们联系我安排时间。他们建议下午1点，但我想在12点接我，因为我父亲腿断了，坐轮椅，我们需要在机场多待一会儿。一切都是通过WhatsApp商定的。
当天12点，没有人出现，我不得不联系WhatsApp号码寻求回复，这时我才知道他们忘记了或者没有预订。我不得不打了好几个电话，两辆车晚点了45分钟来接我们。这意味着我们要分开团队，行李等等。最终，这给我们带来了巨大的压力，让我们不得不踏上漫长的回家之旅。我回国后要求Baliku赔偿，但Baliku拒绝了。我不建议通过这家公司预订，因为他们不可靠。
不幸的是，抵达后，我们不得不在路边等了40分钟才等到小巴。客服人员说是机场交通堵塞，但显然一切都很顺利。我们一行7人，其中有2名老人和1名4岁儿童，所以情况不太理想。
回程前几天，他们联系我安排时间。他们建议下午1点，但我想在12点接我，因为我父亲腿断了，坐轮椅，我们需要在机场多待一会儿。一切都是通过WhatsApp商定的。
当天12点，没有人出现，我不得不联系WhatsApp号码寻求回复，这时我才知道他们忘记了或者没有预订。我不得不打了好几个电话，两辆车晚点了45分钟来接我们。这意味着我们要分开团队，行李等等。最终，这给我们带来了巨大的压力，让我们不得不踏上漫长的回家之旅。我回国后要求Baliku赔偿，但Baliku拒绝了。我不建议通过这家公司预订，因为他们不可靠。
© 2025 Tripadvisor 版权所有。
部分照片由 VFM Leonardo 提供。
TripAdvisor公司对外部网站的内容一概不负责。优惠价格中不含税和其他费用。
ICP证：沪B2-20200433
沪ICP备20013175号
沪公网安备31010502005427号鹰程信息技术（上海）有限公司
