旅行
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Randy T
Terrible Experiences
AMC Woodlands Square 20的点评
点评：We went to the movies last evening and now days going to the movies has become an experience. It costs in the hundreds of dollars, but it is amazing seating, fresh hot snacks, drinks for the people who drink. All in all, it has become much more of an enjoyable experience and where we live this is also the case, maybe even more so. We have probably 6 theatres in a 5-mile radius, places like Reel in Market Street and Cinemark, etc.
Last night was the most surreal evening and such a disappointment. We went to see Civil War at 7 at the Metro Park on Thursday April 11th and there was no one tending the bar or even capable of tending the bar and dozens of popcorns were all just sitting in buckets in the popcorn area. The theatre was not even close to being full and you could tell it had been sitting a while, but this isn’t even the biggest problem.
A couple people finally gave up and went into the movies after grumbling they had been sitting at the bar and the young woman that was supposed to serve them, all of the sudden just walked off and left them sitting there. After another 20 minutes they gave up because the manager told them she was the only one who could help, and she would be back (She walked off without ever serving them). I happen to be waiting for the snacks my wife and I ordered and asked when someone would be back to serve just a glass of wine, which my wife had asked me to get her. They said they didn’t know, and their radios didn’t work.
She walked into the theatre and one of the girls assisting me with the food and all pointed out that she was back, so I walked over to the bar to get a glass of Chardonay. She almost begrudgingly sauntered from behind the ticket booth where she was on her phone to the bar, where I asked her for any Chardonay, they carry, she looked around for a while and said they were out, to which I said quote: “gosh, I know you don’t do the purchasing but this is so ridiculous that AMC is always out of simple wines like that”. I then asked her what my options were for whites and texted my wife to ask her which she preferred.
Now the fun part, the girl then walked off from behind the bar without even a glance as she did to the customers before me and went to the main snack area and told her manager that I “made her feel uncomfortable”. The manager then walked over and told me that I made her bartender uncomfortable, and she could not serve me now. BY the way, I don’t drink, and I am not an aggressive person. I almost thought she was kidding, and I asked her what she meant. I repeated the whole interaction back to her as I did above, yes it was that short. She informed me she had to believe her bartender and I would not be able to be served. I then just walked off, because I knew I was going to lose any argument I had and being a 6ft 240-pound man, I also knew It would not be good optics, and it really just didn’t matter. Honestly, this shocks me because I am always super friendly and tip amazingly because I know living on mostly tips is stressful. The movie ended and we left and as we walked out, I noticed she was no longer at the bar again and back behind the ticket booth on her phone. This was sort of the final straw, because the snacks are always stale and the staff have been rude multiple times, but never like this.
My wife and I will take our business elsewhere and while we are just 2 customers, these types of things are a beachhead to bigger problems. Once word gets out that your employees do things like this and your management doesn’t even talk to them about it, people will continue to go to your competition and write poor reviews.
Last night was the most surreal evening and such a disappointment. We went to see Civil War at 7 at the Metro Park on Thursday April 11th and there was no one tending the bar or even capable of tending the bar and dozens of popcorns were all just sitting in buckets in the popcorn area. The theatre was not even close to being full and you could tell it had been sitting a while, but this isn’t even the biggest problem.
A couple people finally gave up and went into the movies after grumbling they had been sitting at the bar and the young woman that was supposed to serve them, all of the sudden just walked off and left them sitting there. After another 20 minutes they gave up because the manager told them she was the only one who could help, and she would be back (She walked off without ever serving them). I happen to be waiting for the snacks my wife and I ordered and asked when someone would be back to serve just a glass of wine, which my wife had asked me to get her. They said they didn’t know, and their radios didn’t work.
She walked into the theatre and one of the girls assisting me with the food and all pointed out that she was back, so I walked over to the bar to get a glass of Chardonay. She almost begrudgingly sauntered from behind the ticket booth where she was on her phone to the bar, where I asked her for any Chardonay, they carry, she looked around for a while and said they were out, to which I said quote: “gosh, I know you don’t do the purchasing but this is so ridiculous that AMC is always out of simple wines like that”. I then asked her what my options were for whites and texted my wife to ask her which she preferred.
Now the fun part, the girl then walked off from behind the bar without even a glance as she did to the customers before me and went to the main snack area and told her manager that I “made her feel uncomfortable”. The manager then walked over and told me that I made her bartender uncomfortable, and she could not serve me now. BY the way, I don’t drink, and I am not an aggressive person. I almost thought she was kidding, and I asked her what she meant. I repeated the whole interaction back to her as I did above, yes it was that short. She informed me she had to believe her bartender and I would not be able to be served. I then just walked off, because I knew I was going to lose any argument I had and being a 6ft 240-pound man, I also knew It would not be good optics, and it really just didn’t matter. Honestly, this shocks me because I am always super friendly and tip amazingly because I know living on mostly tips is stressful. The movie ended and we left and as we walked out, I noticed she was no longer at the bar again and back behind the ticket booth on her phone. This was sort of the final straw, because the snacks are always stale and the staff have been rude multiple times, but never like this.
My wife and I will take our business elsewhere and while we are just 2 customers, these types of things are a beachhead to bigger problems. Once word gets out that your employees do things like this and your management doesn’t even talk to them about it, people will continue to go to your competition and write poor reviews.
翻译：我们昨晚去看了电影，现在看电影已经成为一种体验。虽然要花费数百美元，但座位很棒，有新鲜的热食，还有供饮酒者享用的饮料。总而言之，看电影已经成为一种更愉快的体验，在我们居住的地方也是如此，甚至可能更愉快。我们周围 5 英里内可能有 6 家影院，比如 Market Street 的 Reel 和 Cinemark 等。
昨晚是最不真实的夜晚，真是令人失望。4 月 11 日星期四，我们去 Metro Park 看了《内战》，晚上 7 点，没有人照看酒吧，甚至没有人能照看酒吧，几十个爆米花都放在爆米花区的桶里。影院甚至还没有坐满，你可以看出它已经坐了一段时间了，但这甚至不是最大的问题。
有几个人终于放弃了，走进电影院，抱怨说他们一直坐在吧台，而那个应该为他们服务的年轻女人突然就走开了，让他们坐在那里。又过了 20 分钟，他们放弃了，因为经理告诉他们她是唯一能帮忙的人，她会回来的（她没有为他们服务就走了）。我碰巧在等我和妻子点的零食，问什么时候会有人回来送一杯酒，这是我妻子让我给她拿的。他们说他们不知道，他们的收音机坏了。
她走进剧院，其中一个帮我端食物的女孩和所有人一起指出她回来了，所以我走到吧台去拿了一杯霞多丽。她几乎不情愿地从售票亭后面漫步走到吧台，她一边打电话一边走过去，我问她有没有他们有的霞多丽，她环顾了一会儿，说没有了，我引用了她的话：“天哪，我知道你不负责购买，但这太荒谬了，AMC 总是没有这种简单的葡萄酒。”然后我问她我可以选择什么白葡萄酒，并发短信给我的妻子问她更喜欢哪种。
现在有趣的部分是，那个女孩从吧台后面走开，甚至没有看一眼，就像她对待我之前的顾客一样，去了主小吃区，告诉她的经理我“让她感到不舒服”。经理走过去告诉我，我让她的调酒师感到不舒服，她现在不能为我服务。顺便说一句，我不喝酒，也不是一个咄咄逼人的人。我几乎以为她在开玩笑，我问她是什么意思。我把整个互动过程重复了一遍，就像我上面做的那样，是的，就是这么短。她告诉我，她必须相信她的调酒师，否则我就得不到服务。然后我就走了，因为我知道我会输掉任何争论，作为一个身高 6 英尺 240 磅的男人，我也知道这不会是好的视觉效果，而且这真的无关紧要。老实说，这让我很震惊，因为我总是非常友好，而且给的小费也非常多，因为我知道主要靠小费生活很有压力。电影结束了，我们离开了，当我们走出去的时候，我注意到她已经不再在酒吧了，而是回到售票亭后面打电话。这有点像最后一根稻草，因为零食总是不新鲜，工作人员多次粗鲁无礼，但从来没有像这样。
我和我的妻子会把我们的生意转到其他地方，虽然我们只有 2 个客户，但这种事情是更大问题的先兆。一旦有消息说你的员工做了这样的事情，而你的管理层甚至没有和他们谈论这件事，人们就会继续去你的竞争对手那里写差评。
昨晚是最不真实的夜晚，真是令人失望。4 月 11 日星期四，我们去 Metro Park 看了《内战》，晚上 7 点，没有人照看酒吧，甚至没有人能照看酒吧，几十个爆米花都放在爆米花区的桶里。影院甚至还没有坐满，你可以看出它已经坐了一段时间了，但这甚至不是最大的问题。
有几个人终于放弃了，走进电影院，抱怨说他们一直坐在吧台，而那个应该为他们服务的年轻女人突然就走开了，让他们坐在那里。又过了 20 分钟，他们放弃了，因为经理告诉他们她是唯一能帮忙的人，她会回来的（她没有为他们服务就走了）。我碰巧在等我和妻子点的零食，问什么时候会有人回来送一杯酒，这是我妻子让我给她拿的。他们说他们不知道，他们的收音机坏了。
她走进剧院，其中一个帮我端食物的女孩和所有人一起指出她回来了，所以我走到吧台去拿了一杯霞多丽。她几乎不情愿地从售票亭后面漫步走到吧台，她一边打电话一边走过去，我问她有没有他们有的霞多丽，她环顾了一会儿，说没有了，我引用了她的话：“天哪，我知道你不负责购买，但这太荒谬了，AMC 总是没有这种简单的葡萄酒。”然后我问她我可以选择什么白葡萄酒，并发短信给我的妻子问她更喜欢哪种。
现在有趣的部分是，那个女孩从吧台后面走开，甚至没有看一眼，就像她对待我之前的顾客一样，去了主小吃区，告诉她的经理我“让她感到不舒服”。经理走过去告诉我，我让她的调酒师感到不舒服，她现在不能为我服务。顺便说一句，我不喝酒，也不是一个咄咄逼人的人。我几乎以为她在开玩笑，我问她是什么意思。我把整个互动过程重复了一遍，就像我上面做的那样，是的，就是这么短。她告诉我，她必须相信她的调酒师，否则我就得不到服务。然后我就走了，因为我知道我会输掉任何争论，作为一个身高 6 英尺 240 磅的男人，我也知道这不会是好的视觉效果，而且这真的无关紧要。老实说，这让我很震惊，因为我总是非常友好，而且给的小费也非常多，因为我知道主要靠小费生活很有压力。电影结束了，我们离开了，当我们走出去的时候，我注意到她已经不再在酒吧了，而是回到售票亭后面打电话。这有点像最后一根稻草，因为零食总是不新鲜，工作人员多次粗鲁无礼，但从来没有像这样。
我和我的妻子会把我们的生意转到其他地方，虽然我们只有 2 个客户，但这种事情是更大问题的先兆。一旦有消息说你的员工做了这样的事情，而你的管理层甚至没有和他们谈论这件事，人们就会继续去你的竞争对手那里写差评。
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