点评:Once again, an amazingly bad inbound experience at MEL. Dumped into a humid, low ceiling terminal for a long walk, only broken by needing to navigate the winding maze of duty free products, intentionally designed to annoy tired passengers
Then WAY too few passport machines meaning long queues, 45 mins for bags to arrive. Then a truly shambolic 2 hours of shuffling and queuing in the humid cramped departure area with 1000 other travellers just to exit customs. Facilities and services similar to poor African countries. Allow 4 hours, plan onward travel accordingly.
Why? The Airport CEO and board obsess about VIP facilities for pop stars and politicians and catering to luxury brands in the outbound terminal.
They neglect Arrivals and the experience continues to be truly terrible. Nothing will change without new leadership at MEL airport.
翻译:再次,MEL 的入境体验非常糟糕。被扔进一个潮湿、天花板低的航站楼,走了很长一段路,唯一的遗憾是需要穿过蜿蜒的免税产品迷宫,这些产品是故意设计来惹恼疲惫的乘客的
然后护照机器太少了,这意味着要排很长的队,行李要 45 分钟才能到达。然后,在潮湿狭窄的出发区,与其他 1000 名旅客一起,在真正混乱的 2 个小时里拖着脚步排队,才得以出关。设施和服务与贫穷的非洲国家相似。留出 4 个小时,据此计划接下来的旅行。
为什么?机场首席执行官和董事会痴迷于为流行歌星和政客提供 VIP 设施,并在出站航站楼迎合奢侈品牌。
他们忽视了到达区,体验仍然非常糟糕。如果没有 MEL 机场的新领导,一切都不会改变。