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Terrible experience with staff
KidZania Singapore的点评
点评：Terrible experience with SG staff especially with Gabby from the passport centre. Please see her photo posted below.
We were early so as soon as Kidzania opened I can ask for a replacement of my son's lost passport. This staff Gabby managed and as we are rushing so we can start off she keeps on insisting we have to pay for a new one worth $38. 2nd time in the afternoon when my girls needed to upgrade their passports, she was asking us to wait 45minutes whereas no one is there and she is doing nothing. Kidzania management please zoom in your CCTV on this office.
Kidzania itself is fading -- a lot of the old and big timr partners have left and if you have these problematic staffs i would wonder if you would still survive this CUSTOMER SERVICE INDUSTRY.
Just to add, my children's 2nd trip is the paramedics and waited 1hour time. There was no battery on the ambulance vehicle at the start?? It was only 10.45am and not one staff even advised us in this my kids waited and waited without being empathetic and they wanted us to queu again after 1hour after charging the car.
Maybe other kidzania countries are much better. Be weary of the SG branch and this staff named Gabby.
We were early so as soon as Kidzania opened I can ask for a replacement of my son's lost passport. This staff Gabby managed and as we are rushing so we can start off she keeps on insisting we have to pay for a new one worth $38. 2nd time in the afternoon when my girls needed to upgrade their passports, she was asking us to wait 45minutes whereas no one is there and she is doing nothing. Kidzania management please zoom in your CCTV on this office.
Kidzania itself is fading -- a lot of the old and big timr partners have left and if you have these problematic staffs i would wonder if you would still survive this CUSTOMER SERVICE INDUSTRY.
Just to add, my children's 2nd trip is the paramedics and waited 1hour time. There was no battery on the ambulance vehicle at the start?? It was only 10.45am and not one staff even advised us in this my kids waited and waited without being empathetic and they wanted us to queu again after 1hour after charging the car.
Maybe other kidzania countries are much better. Be weary of the SG branch and this staff named Gabby.
翻译：与新加坡员工的合作体验糟透了，尤其是护照中心的Gabby。请看下面她的照片。
我们到得早，所以Kidzania一开门，我儿子就去申请补办丢失的护照。Gabby这个员工处理得挺好，因为我们很着急，想赶紧出发，但她却坚持要我们支付38美元的新护照费用。下午第二次，我的女儿们需要升级护照时，她却让我们等45分钟，结果那里空无一人，她也什么也没做。Kidzania管理层，请把你们的闭路电视监控放大到这个办公室。
Kidzania本身正在衰落——很多老的、重要的合作伙伴都离开了，如果你们还有这些麻烦的员工，我真怀疑你们还能在这个客户服务行业生存下去。
补充一下，我孩子第二次去的是急救中心，等了一个小时。救护车一开始没电了？当时才上午10点45分，竟然没有一个工作人员提醒我们，我的孩子们一直等啊等，一点同情心都没有，而且他们还让我们在给车充完电后，过了一个小时再排队。
也许其他的Kidzania国家会好得多。要小心新加坡分店和那个叫Gabby的工作人员。
我们到得早，所以Kidzania一开门，我儿子就去申请补办丢失的护照。Gabby这个员工处理得挺好，因为我们很着急，想赶紧出发，但她却坚持要我们支付38美元的新护照费用。下午第二次，我的女儿们需要升级护照时，她却让我们等45分钟，结果那里空无一人，她也什么也没做。Kidzania管理层，请把你们的闭路电视监控放大到这个办公室。
Kidzania本身正在衰落——很多老的、重要的合作伙伴都离开了，如果你们还有这些麻烦的员工，我真怀疑你们还能在这个客户服务行业生存下去。
补充一下，我孩子第二次去的是急救中心，等了一个小时。救护车一开始没电了？当时才上午10点45分，竟然没有一个工作人员提醒我们，我的孩子们一直等啊等，一点同情心都没有，而且他们还让我们在给车充完电后，过了一个小时再排队。
也许其他的Kidzania国家会好得多。要小心新加坡分店和那个叫Gabby的工作人员。
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