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KidZania Singapore的点评
点评：I was at Kidzania Singapore on the 11th October 2026 and was visiting the ice cream and cookies making station at around 3:00 to 3:30pm. The activity states that it is for children 4+ years old to participate in, however, a foreign couple from East Asia (we know where) with a 3 year old child was negotiating with the staff on duty to let their 3 year old child participate in the activity. Initially, the staff (Afina), told the couple that the activity is only for 4+ years old, however, she finally relented and allowed the child to participate.
Not only that, the activity costs S$8 and the staff did not collect any payment from the couple. Initially I thought that maybe the foreign couple and the staff forgot about the payment so I kindly reminded the staff, to my horror, the staff said "IT IS OK", meaning it is ok that they don't pay. Then why should I pay? Why should other customers pay? I then reminded the foreign couple when the activity has ended that perhaps they have forgotten to pay in which they replied "oh yes we will pay later.", and right after that, the couple and their child just walked away without paying! I told the staff and the couple that everyone has paid for the activity, they ignored me, the staff was busy attending to other customers (collecting payment from other customers) and the foreign couple shamelessly just walked away without paying!
After that, I spoke to the staff and told her that perhaps she was trying to be kind and nice to allow the 3 year old girl to participate in the activity, and allowing her to participate is not a crime, even though it may be against the company's policy. However, customers walking away with service/food without paying when they should be charged, now that is a crime! Isn't that theft? I gave them the benefit of doubt thinking that perhaps they have forgotten, but after mentioning it twice to both the staff and the couple, they simply ignore and walked away, isn't this balantantly theft in broad daylight?
After I threaten to call the police for theft then only did the staff went after the couple to make them pay. And after paying, the lady came over to my table and slam the receipt loudly on my table and shouted "HAPPY NOW".
It shows that Kidzania Singapore has no standards and the staff they hire couldn't care less about the policies and rules, so much so that they are fine with letting customers steal and walk away without paying.
Not only that, the activity costs S$8 and the staff did not collect any payment from the couple. Initially I thought that maybe the foreign couple and the staff forgot about the payment so I kindly reminded the staff, to my horror, the staff said "IT IS OK", meaning it is ok that they don't pay. Then why should I pay? Why should other customers pay? I then reminded the foreign couple when the activity has ended that perhaps they have forgotten to pay in which they replied "oh yes we will pay later.", and right after that, the couple and their child just walked away without paying! I told the staff and the couple that everyone has paid for the activity, they ignored me, the staff was busy attending to other customers (collecting payment from other customers) and the foreign couple shamelessly just walked away without paying!
After that, I spoke to the staff and told her that perhaps she was trying to be kind and nice to allow the 3 year old girl to participate in the activity, and allowing her to participate is not a crime, even though it may be against the company's policy. However, customers walking away with service/food without paying when they should be charged, now that is a crime! Isn't that theft? I gave them the benefit of doubt thinking that perhaps they have forgotten, but after mentioning it twice to both the staff and the couple, they simply ignore and walked away, isn't this balantantly theft in broad daylight?
After I threaten to call the police for theft then only did the staff went after the couple to make them pay. And after paying, the lady came over to my table and slam the receipt loudly on my table and shouted "HAPPY NOW".
It shows that Kidzania Singapore has no standards and the staff they hire couldn't care less about the policies and rules, so much so that they are fine with letting customers steal and walk away without paying.
翻译：2026年10月11日，我正在新加坡Kidzania游玩，大约在下午3点到3点半之间，我去了冰淇淋与饼干制作区。该活动说明上注明仅限4岁以上的儿童参加，然而有一对来自东亚地区的外国夫妇（我们都知道是哪里人），带着一个3岁的孩子，正在与当班工作人员交涉，希望能让他们的孩子也参加该活动。起初，工作人员阿菲娜告知这对夫妇，该活动仅限4岁以上的孩子参加。她最终心软了，允许孩子参加。
不仅如此，这项活动的费用是8新元，但工作人员并没有向这对夫妇收取任何费用。起初我以为也许是这对外国夫妇和工作人员忘了收费，于是好心地提醒了工作人员。令我震惊的是，工作人员回答说：“没关系”，意思就是他们不付费也没事。那我为什么要付款呢？其他顾客为什么也要付款呢？后来，在活动结束时我提醒那对外国夫妇，他们可能忘了付款，他们回答说：“哦，我们待会儿会付的。”可说完这话后，这对夫妇便带着孩子直接走掉了，也没付款！我告诉工作人员和那对夫妇，所有人都已经为活动付费了，但他们根本不理我。工作人员当时正忙着接待其他顾客（收取其他顾客的付款），而那对外国夫妇竟厚颜无耻地直接走掉了，一分钱都没付！
之后，我跟那位工作人员交谈，告诉她：也许她是出于好心，才允许那个3岁小女孩参加活动。允许孩子参与活动本身并不是什么错事，即便这可能违反了公司的政策。不过……那些本该付费却没付钱就带着服务/食物离开的顾客，这简直就是犯罪行为！这难道不是盗窃吗？我一开始还心存善意，以为他们或许是忘了付款，但在分别向店员和那对夫妇提醒了两次之后，他们完全置若罔闻，直接走人了。这难道不是光天化日之下的公然盗窃吗？
直到我威胁要报警处理盗窃事件后，店员才去追赶那对夫妇让他们付款。而在付款之后……那位女士走到我的桌前，把收据重重地拍在桌上，然后大喊：“这下开心了吧？”
这充分说明新加坡Kidzania毫无管理标准可言，他们雇佣的员工也完全漠视各项政策与规则，甚至任由顾客偷东西后拍拍屁股走人，也不管他们是否付钱。
不仅如此，这项活动的费用是8新元，但工作人员并没有向这对夫妇收取任何费用。起初我以为也许是这对外国夫妇和工作人员忘了收费，于是好心地提醒了工作人员。令我震惊的是，工作人员回答说：“没关系”，意思就是他们不付费也没事。那我为什么要付款呢？其他顾客为什么也要付款呢？后来，在活动结束时我提醒那对外国夫妇，他们可能忘了付款，他们回答说：“哦，我们待会儿会付的。”可说完这话后，这对夫妇便带着孩子直接走掉了，也没付款！我告诉工作人员和那对夫妇，所有人都已经为活动付费了，但他们根本不理我。工作人员当时正忙着接待其他顾客（收取其他顾客的付款），而那对外国夫妇竟厚颜无耻地直接走掉了，一分钱都没付！
之后，我跟那位工作人员交谈，告诉她：也许她是出于好心，才允许那个3岁小女孩参加活动。允许孩子参与活动本身并不是什么错事，即便这可能违反了公司的政策。不过……那些本该付费却没付钱就带着服务/食物离开的顾客，这简直就是犯罪行为！这难道不是盗窃吗？我一开始还心存善意，以为他们或许是忘了付款，但在分别向店员和那对夫妇提醒了两次之后，他们完全置若罔闻，直接走人了。这难道不是光天化日之下的公然盗窃吗？
直到我威胁要报警处理盗窃事件后，店员才去追赶那对夫妇让他们付款。而在付款之后……那位女士走到我的桌前，把收据重重地拍在桌上，然后大喊：“这下开心了吧？”
这充分说明新加坡Kidzania毫无管理标准可言，他们雇佣的员工也完全漠视各项政策与规则，甚至任由顾客偷东西后拍拍屁股走人，也不管他们是否付钱。
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