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Stephen A
Poor attitude and customer service
Holiday Mobility Scooters Menorca的点评
点评：I rented a mobility scooter for my 77 year old mother that has early stage dementia and can't walk far. The booking was excellent and scooter delivered as agreed. Payment had to be in cash, which I thought nothing of at the time. The scooter had some damage, several scratches that had been touched in and the front panel had been cable tied on but overall it was in good condition. Jose said that a few scratches are acceptable and they don't withhold the deposit for this. We couldn't use the scooter as much as we would have liked as they cannot go on the buses and the island is not disabled friendly. A lot of crossings do not have dropped curbs and pavements can become very narrow. There were a couple of occasions that my mother misjudged a turn and caught the side of the scooter on the wall but no major incident. On the day of collected, we had booked a boat trip and had an early start. So, I messaged the company and left everything for them to collect with the key in the key box outside the villa. On returning I checked the key box and the deposit had not been returned. I then checked my emails and was shocked to see an email from the Jose and Glynne to say the scooter had suffered damage whilst in our care and probably cant be repaired as it is cracked. The worst part was the words that were used ' It's a shame you couldn't advise us before arranging collection whilst you are not there, but to be honest, not a surprise either as this behaviour is typical of so many people these days'. So, i called and spoke to Glynne to understand what damage they had found as I was unaware. Glynne, said she had sent photos and was very abrupt. I checked whilst on the call and said there are no photos attached. Glynne said she would send then now and didn't, then she hung up on me. It was not a great feeling on the final day of our holiday and I wouldn't recommend using this company.
翻译：我为77岁的母亲租了一辆电动代步车，她患有早期痴呆症，走不了多远。预订过程非常顺利，代步车也按约定送来了。付款需要现金，当时我并没有多想。代步车有一些损坏，几处被碰过的划痕，前面板也用电缆绑过，但总体来说状况良好。Jose说，轻微的划痕是可以接受的，他们不会因此扣留押金。由于代步车不能乘坐公交车，而且岛上也不太方便残障人士，所以我们没能像预期的那样经常使用代步车。很多过道没有路缘石，人行道会变得非常狭窄。有几次我母亲在转弯时判断失误，导致代步车的侧面撞到了墙上，但没发生什么大事故。取车当天，我们预订了乘船游览，打算早点出发。所以我给公司发了信息，把所有东西都留给他们去取，钥匙放在别墅外的钥匙箱里。回来后，我检查了钥匙箱，发现押金还没有退还。然后我查看了电子邮件，惊讶地看到 Jose 和 Glynne 发来的电子邮件，说摩托车在我们保管期间受损，而且可能无法修复，因为它已经破裂。最糟糕的是他们使用的措辞“很遗憾您不在的时候没能在安排取车之前通知我们，但说实话，这也不奇怪，因为现在很多人这种行为很典型”。因此，我打电话和 Glynne 交谈，了解他们发现了什么损坏，因为我不知道。Glynne 说她已经发送了照片，而且非常唐突。我在通话时检查了一下，说没有附加照片。Glynne 说她现在会发送，但没有，然后她挂断了我的电话。在我们假期的最后一天，这种感觉并不好，我不会推荐使用这家公司。
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