旅行
账户
Latanya R
Very disappointed
Full Throttle Adrenaline Park - Sterling Heights, MI的点评
点评：I am very disappointed with the treatment my guest received during our recent visit. I had made a reservation for a party of nine, but one of my guests was denied participation because the staff claimed I hadn't paid. I provided proof of payment via email, including the additional person I added after the original reservation for eight guests.
Furthermore, the staff was rude to my guest when they arrived late, despite this having been discussed during the booking process. I specifically asked if their late arrival would be an issue since they were traveling by party bus from another venue. It’s disheartening to see how my guest was treated due to a lack of internal communication among the Full Throttle staff.
I had to drive to the location to resolve this issue, only to find that no manager was available to speak with me. I did, however, have the opportunity to address the staff member who was inappropriate; she apologized for her behavior. I explained that her treatment of my party was unacceptable, regardless of her awareness of the situation.
I was also informed that it would take nearly a week to process my refund for the person who was not allowed to race. This experience has negatively impacted my son's birthday celebration, which is truly disheartening.
To the staff at Full Throttle, please remember that customer service is crucial when serving your patrons. No one should ever feel uncomfortable or disrespected in your establishment.
Furthermore, the staff was rude to my guest when they arrived late, despite this having been discussed during the booking process. I specifically asked if their late arrival would be an issue since they were traveling by party bus from another venue. It’s disheartening to see how my guest was treated due to a lack of internal communication among the Full Throttle staff.
I had to drive to the location to resolve this issue, only to find that no manager was available to speak with me. I did, however, have the opportunity to address the staff member who was inappropriate; she apologized for her behavior. I explained that her treatment of my party was unacceptable, regardless of her awareness of the situation.
I was also informed that it would take nearly a week to process my refund for the person who was not allowed to race. This experience has negatively impacted my son's birthday celebration, which is truly disheartening.
To the staff at Full Throttle, please remember that customer service is crucial when serving your patrons. No one should ever feel uncomfortable or disrespected in your establishment.
翻译：我对客人最近一次光临时受到的待遇感到非常失望。我预订了 9 人聚会，但其中一位客人被拒绝参加，因为工作人员声称我没有付款。我通过电子邮件提供了付款证明，包括我在最初预订 8 位客人后添加的额外人员。
此外，当我的客人迟到时，工作人员对他们很粗鲁，尽管在预订过程中已经讨论过这个问题。我特别询问他们迟到是否会成为问题，因为他们是从另一个场地乘坐派对巴士来的。看到我的客人因 Full Throttle 员工之间缺乏内部沟通而受到如此对待，我感到很沮丧。
我不得不开车去那里解决这个问题，却发现没有经理可以和我说话。不过，我确实有机会向不恰当的工作人员讲话；她为她的行为道歉。我解释说，无论她是否意识到这种情况，她对我的聚会的态度都是不可接受的。
我还被告知，为被禁止参赛的人办理退款需要近一周的时间。这次经历对我儿子的生日庆祝活动产生了负面影响，这真是令人沮丧。
对于 Full Throttle 的员工，请记住，在为顾客服务时，客户服务至关重要。在您的机构里，任何人都不应该感到不舒服或不受尊重。
此外，当我的客人迟到时，工作人员对他们很粗鲁，尽管在预订过程中已经讨论过这个问题。我特别询问他们迟到是否会成为问题，因为他们是从另一个场地乘坐派对巴士来的。看到我的客人因 Full Throttle 员工之间缺乏内部沟通而受到如此对待，我感到很沮丧。
我不得不开车去那里解决这个问题，却发现没有经理可以和我说话。不过，我确实有机会向不恰当的工作人员讲话；她为她的行为道歉。我解释说，无论她是否意识到这种情况，她对我的聚会的态度都是不可接受的。
我还被告知，为被禁止参赛的人办理退款需要近一周的时间。这次经历对我儿子的生日庆祝活动产生了负面影响，这真是令人沮丧。
对于 Full Throttle 的员工，请记住，在为顾客服务时，客户服务至关重要。在您的机构里，任何人都不应该感到不舒服或不受尊重。
© 2025 Tripadvisor 版权所有。
部分照片由 VFM Leonardo 提供。
TripAdvisor公司对外部网站的内容一概不负责。优惠价格中不含税和其他费用。
ICP证：沪B2-20200433
沪ICP备20013175号
沪公网安备31010502005427号鹰程信息技术（上海）有限公司
