旅行
账户
Explore1216151****
1
I do not recommend it.
Partyman World of Play的点评
点评：Unfortunately I am very disappointed with the management. I booked the room for my daughter's birthday and it was the worst decision. The whole birthday party is a big disappointment because of the people working there.( only Ryan was very helpful and great with the kids) A few facts. First call Tuesday: I can be there 20 minutes before to decorate the room, there are no sandwiches on the plate for adults. There will be two pieces of everything. On Thursday, another person called and said that I could only be there 10 minutes before to decorate the room and there was no way I could be there for 20 minutes and they didn't know who called the other day. Sandwiches are also available.
In the confirmation that I received with the invitations, it is written that the parents (organizer) SHOULD be there 15 minutes earlier to greet the guests. Of course they said it wasn't true. The day of the party: the food was supposed to be served by 2.30, I asked several times when we will get food . They brought the food at 2.40, apologizing that they had a lot of people ordering coffee at the bar. Unfortunately, they still didn't bring the whole order and two children still had to wait hungry for the food. And we had room till 3o 'clock. Unfortunately, they had my order a few days earlier and the guests at the bar had more priority than we? After a 2-hour party, we had to leave the rented room and our host said that we can now move to the open room (no extra charge) and we have been there several times for birthdays and it was always was like that. After 5 minutes the manager came and told me that I had to pay an additional £200 immediately or everyone had to leave right now. I said that I could pay extra for adults (at the party adults have free entry)but not for children because it was already paid for. She did not agree so I asked if it's better to come as an individual guest because then you can stay longer than 2 hours if it's not very busy and that's what we were always told at the reception. The manager said that there not true and it has never been like that and when you buy a ticket you are only buying for 2 hours and after you have to leave. and I am not telling the truth, and of course the other employee agreed with her. The party men website says what I exactly said. The manager should first inform herself about this because she has major shortcomings.Unfortunately, the manager says completely different things than in the company policy and website. Cleanliness: we were in room number 2. The carpet was dirty (full of stains )and poorly vacuumed. I don't recommend it.
In the confirmation that I received with the invitations, it is written that the parents (organizer) SHOULD be there 15 minutes earlier to greet the guests. Of course they said it wasn't true. The day of the party: the food was supposed to be served by 2.30, I asked several times when we will get food . They brought the food at 2.40, apologizing that they had a lot of people ordering coffee at the bar. Unfortunately, they still didn't bring the whole order and two children still had to wait hungry for the food. And we had room till 3o 'clock. Unfortunately, they had my order a few days earlier and the guests at the bar had more priority than we? After a 2-hour party, we had to leave the rented room and our host said that we can now move to the open room (no extra charge) and we have been there several times for birthdays and it was always was like that. After 5 minutes the manager came and told me that I had to pay an additional £200 immediately or everyone had to leave right now. I said that I could pay extra for adults (at the party adults have free entry)but not for children because it was already paid for. She did not agree so I asked if it's better to come as an individual guest because then you can stay longer than 2 hours if it's not very busy and that's what we were always told at the reception. The manager said that there not true and it has never been like that and when you buy a ticket you are only buying for 2 hours and after you have to leave. and I am not telling the truth, and of course the other employee agreed with her. The party men website says what I exactly said. The manager should first inform herself about this because she has major shortcomings.Unfortunately, the manager says completely different things than in the company policy and website. Cleanliness: we were in room number 2. The carpet was dirty (full of stains )and poorly vacuumed. I don't recommend it.
翻译：不幸的是，我对管理层非常失望。我为女儿的生日预订了房间，这是最糟糕的决定。整个生日派对都令人大失所望，因为那里的工作人员。（只有 Ryan 非常乐于助人，对孩子很好）一些事实。星期二第一次打电话：我可以提前 20 分钟到达装饰房间，盘子里没有成人三明治。每样东西都会有两份。星期四，另一个人打电话说我只能提前 10 分钟到达装饰房间，我不可能在那里待 20 分钟，他们不知道前几天是谁打来的。三明治也可用。
在我收到的邀请函确认书中，写着父母（组织者）应该提前 15 分钟到达迎接客人。当然他们说这不是真的。聚会当天：食物应该在 2.30 之前送达，我问了好几次我们什么时候能拿到食物。他们在 2:40 送来了食物，并向他们表示歉意，因为有很多人在吧台点咖啡。不幸的是，他们仍然没有送来全部的订单，两个孩子仍然不得不饿着肚子等着食物。而我们还有房间到 3 点。不幸的是，他们几天前就收到了我的订单，而吧台的客人比我们更优先？经过 2 小时的聚会后，我们不得不离开租来的房间，我们的主人说我们现在可以搬到开放的房间（不收取额外费用），我们来过这里几次庆祝生日，每次都是这样。5 分钟后，经理过来告诉我，我必须立即支付额外的 200 英镑，否则每个人都必须立即离开。我说我可以为成人支付额外费用（在聚会上成人可以免费入场），但不能为儿童支付，因为已经付过钱了。她不同意，所以我问她是否最好以个人客人的身份来，因为如果不是很忙的话，你可以待超过 2 个小时，这也是我们在接待处总是被告知的。经理说这不是真的，从来没有发生过这样的事情，当你买票时，你只能买 2 小时，之后你必须离开。我没有说实话，当然其他员工也同意她的说法。派对人网站上说的和我所说的完全一样。经理应该首先了解这一点，因为她有很大的缺点。不幸的是，经理说的话与公司政策和网站上说的完全不同。清洁度：我们住在 2 号房间。地毯很脏（满是污渍），而且吸尘效果很差。我不推荐。
在我收到的邀请函确认书中，写着父母（组织者）应该提前 15 分钟到达迎接客人。当然他们说这不是真的。聚会当天：食物应该在 2.30 之前送达，我问了好几次我们什么时候能拿到食物。他们在 2:40 送来了食物，并向他们表示歉意，因为有很多人在吧台点咖啡。不幸的是，他们仍然没有送来全部的订单，两个孩子仍然不得不饿着肚子等着食物。而我们还有房间到 3 点。不幸的是，他们几天前就收到了我的订单，而吧台的客人比我们更优先？经过 2 小时的聚会后，我们不得不离开租来的房间，我们的主人说我们现在可以搬到开放的房间（不收取额外费用），我们来过这里几次庆祝生日，每次都是这样。5 分钟后，经理过来告诉我，我必须立即支付额外的 200 英镑，否则每个人都必须立即离开。我说我可以为成人支付额外费用（在聚会上成人可以免费入场），但不能为儿童支付，因为已经付过钱了。她不同意，所以我问她是否最好以个人客人的身份来，因为如果不是很忙的话，你可以待超过 2 个小时，这也是我们在接待处总是被告知的。经理说这不是真的，从来没有发生过这样的事情，当你买票时，你只能买 2 小时，之后你必须离开。我没有说实话，当然其他员工也同意她的说法。派对人网站上说的和我所说的完全一样。经理应该首先了解这一点，因为她有很大的缺点。不幸的是，经理说的话与公司政策和网站上说的完全不同。清洁度：我们住在 2 号房间。地毯很脏（满是污渍），而且吸尘效果很差。我不推荐。
© 2025 Tripadvisor 版权所有。
部分照片由 VFM Leonardo 提供。
TripAdvisor公司对外部网站的内容一概不负责。优惠价格中不含税和其他费用。
ICP证：沪B2-20200433
沪ICP备20013175号
沪公网安备31010502005427号鹰程信息技术（上海）有限公司
