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A Very Disappointing Experience
The Projector的点评
点评：My wife and I recently had the displeasure of visiting The Projector and left utterly disappointed with the overall experience. The main reason for our discontent was our misunderstanding that the movie had Chinese subtitles as posted online.
After a quick Google search, we were happy to find that they were supposedly offering Chinese subtitles for the newly released film, Wonka. I support the venue as a member so The Projector has been our default cinema since 2015 for any and every film. Since my wife’s English is a work in progress, we can only watch films with Chinese subtitles so this prospective feature played a significant role in our decision to choose this venue. However, our enthusiasm quickly turned into frustration when after the film started, we realized it was not subtitled in Chinese but oddly enough in English.
I immediately went to the ticket counter and showed them the internet posting which is attached here. Unfortunately, the staff was absolutely indifferent to my concerns, offering no solution other than explaining that internet postings are often wrong and the onus was completely on me to confirm it prior to purchase. Ok. I got it. However, the tickets and movie were completely useless to us.
When I asked about a credit or vouchers for another film, I was met with a dismissive attitude. The absence of any effort to rectify the situation was testimony to a generally poor level of customer service and general business acumen. On average, we spend $30-$40 on concessionary items alone per visit so it’s even difficult to justify them making an unemotional business decision. It felt more like spite.
A moviegoing experience is not just about the film itself but also the overall service and effort made by the theater to provide their customers with a certain level of satisfaction. The Projector failed on both fronts, displaying a blatant disregard for customer satisfaction. We will probably still have to go there to see the small, independent films we enjoy but you may want to save yourself the potential frustration of dealing with the ticket staff there and consider other, more commercially oriented cinemas for your movie night, especially for major studio releases.
After a quick Google search, we were happy to find that they were supposedly offering Chinese subtitles for the newly released film, Wonka. I support the venue as a member so The Projector has been our default cinema since 2015 for any and every film. Since my wife’s English is a work in progress, we can only watch films with Chinese subtitles so this prospective feature played a significant role in our decision to choose this venue. However, our enthusiasm quickly turned into frustration when after the film started, we realized it was not subtitled in Chinese but oddly enough in English.
I immediately went to the ticket counter and showed them the internet posting which is attached here. Unfortunately, the staff was absolutely indifferent to my concerns, offering no solution other than explaining that internet postings are often wrong and the onus was completely on me to confirm it prior to purchase. Ok. I got it. However, the tickets and movie were completely useless to us.
When I asked about a credit or vouchers for another film, I was met with a dismissive attitude. The absence of any effort to rectify the situation was testimony to a generally poor level of customer service and general business acumen. On average, we spend $30-$40 on concessionary items alone per visit so it’s even difficult to justify them making an unemotional business decision. It felt more like spite.
A moviegoing experience is not just about the film itself but also the overall service and effort made by the theater to provide their customers with a certain level of satisfaction. The Projector failed on both fronts, displaying a blatant disregard for customer satisfaction. We will probably still have to go there to see the small, independent films we enjoy but you may want to save yourself the potential frustration of dealing with the ticket staff there and consider other, more commercially oriented cinemas for your movie night, especially for major studio releases.
翻译：我和我的妻子最近对投影仪参观感到不愉快，并对整体体验感到非常失望。我们不满的主要原因是我们误解了这部电影在网上发布的中文字幕。
经过谷歌快速搜索后，我们很高兴地发现他们据说正在为新上映的电影《旺卡》提供中文字幕。我作为会员支持该场馆，因此自 2015 年以来，The Projector 一直是我们观看所有电影的默认影院。由于我妻子的英语还在进步中，我们只能观看带有中文字幕的电影，因此这个前瞻性的功能对我们选择这个场地的决定起到了重要作用。然而，当电影开始播放后，我们意识到它没有中文字幕，而是奇怪的是英文字幕，我们的热情很快就变成了挫败感。
我立即前往售票柜台，向他们展示了此处所附的互联网帖子。不幸的是，工作人员对我的担忧完全漠不关心，除了解释说互联网上的帖子经常是错误的，而且我有责任在购买前进行确认之外，没有提供任何解决方案。好的。我得到了它。然而，门票和电影对我们来说毫无用处。
当我询问另一部电影的积分或优惠券时，我遭到了不屑一顾的态度。没有采取任何措施来纠正这种情况，这证明了客户服务水平和商业头脑普遍较差。平均而言，我们每次访问仅在优惠商品上就花费 30 至 40 美元，因此甚至很难证明他们做出不带感情色彩的商业决定是合理的。感觉更像是怨恨。
观影体验不仅仅是电影本身，还包括影院为顾客提供一定程度的满意度而付出的整体服务和努力。该投影仪在两个方面都失败了，表现出对客户满意度的公然漠视。我们可能仍然需要去那里观看我们喜欢的小型独立电影，但您可能希望避免与那里的售票人员打交道的潜在挫败感，并考虑在您的电影之夜选择其他更商业化的电影院，特别是对于主要的电影院工作室发布。
经过谷歌快速搜索后，我们很高兴地发现他们据说正在为新上映的电影《旺卡》提供中文字幕。我作为会员支持该场馆，因此自 2015 年以来，The Projector 一直是我们观看所有电影的默认影院。由于我妻子的英语还在进步中，我们只能观看带有中文字幕的电影，因此这个前瞻性的功能对我们选择这个场地的决定起到了重要作用。然而，当电影开始播放后，我们意识到它没有中文字幕，而是奇怪的是英文字幕，我们的热情很快就变成了挫败感。
我立即前往售票柜台，向他们展示了此处所附的互联网帖子。不幸的是，工作人员对我的担忧完全漠不关心，除了解释说互联网上的帖子经常是错误的，而且我有责任在购买前进行确认之外，没有提供任何解决方案。好的。我得到了它。然而，门票和电影对我们来说毫无用处。
当我询问另一部电影的积分或优惠券时，我遭到了不屑一顾的态度。没有采取任何措施来纠正这种情况，这证明了客户服务水平和商业头脑普遍较差。平均而言，我们每次访问仅在优惠商品上就花费 30 至 40 美元，因此甚至很难证明他们做出不带感情色彩的商业决定是合理的。感觉更像是怨恨。
观影体验不仅仅是电影本身，还包括影院为顾客提供一定程度的满意度而付出的整体服务和努力。该投影仪在两个方面都失败了，表现出对客户满意度的公然漠视。我们可能仍然需要去那里观看我们喜欢的小型独立电影，但您可能希望避免与那里的售票人员打交道的潜在挫败感，并考虑在您的电影之夜选择其他更商业化的电影院，特别是对于主要的电影院工作室发布。
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