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Recent Incident Regarding Trolley Service Accessibility for Service Dog on Trolley 401
King Street Trolley的点评
点评：During our recent visit from out of town, we had planned an excursion to the riverfront. We were made aware by a local law enforcement officer that a trolley service was available, which could conveniently transport us and our dog to the downtown area and riverfront. However, upon our first attempt to board, the trolley operator declined our entry due to the presence of our service dog. He simply extended his hand and signaled a negative response. Fortunately, our subsequent interaction with the second trolley operator was more amicable, and we were permitted to board.
The afternoon was idyllic, and several hours later, we decided to utilize the trolley service for our return journey to the hotel. The operator of the trolley that arrived at our stop expressed his disapproval towards us, once again due to our service dog. The tram driver let everyone out while he was shaking his head and waving his hand no and then tried to close the door which by then my wife's asked why are you doing this- and his response was “I don’t want the beast on the trolley” that’s when I said “she is a service dog” and my husband said he had all the paperwork to show him and our service dog was wearing her tag (just not the harness). The team driver expressed his reluctance to allow our service dog on board. I reassured him that our German Shepherd was indeed a service dog, substantiated by the necessary documentation and clearly indicated by the specific tag on her collar. Despite his initial reluctance, he acquiesced, as he was aware that a refusal was not within his rights.
Nonetheless, the return journey to our hotel was marred by a sense of discomfort. Following this experience, we resolved not to utilize the trolley service in the future. It is worth noting that the rest of our interactions at the riverfront were pleasant. The local community and store owners displayed a welcoming attitude towards our service dog.
*This incident happened on Sept 19th (Tuesday).
The afternoon was idyllic, and several hours later, we decided to utilize the trolley service for our return journey to the hotel. The operator of the trolley that arrived at our stop expressed his disapproval towards us, once again due to our service dog. The tram driver let everyone out while he was shaking his head and waving his hand no and then tried to close the door which by then my wife's asked why are you doing this- and his response was “I don’t want the beast on the trolley” that’s when I said “she is a service dog” and my husband said he had all the paperwork to show him and our service dog was wearing her tag (just not the harness). The team driver expressed his reluctance to allow our service dog on board. I reassured him that our German Shepherd was indeed a service dog, substantiated by the necessary documentation and clearly indicated by the specific tag on her collar. Despite his initial reluctance, he acquiesced, as he was aware that a refusal was not within his rights.
Nonetheless, the return journey to our hotel was marred by a sense of discomfort. Following this experience, we resolved not to utilize the trolley service in the future. It is worth noting that the rest of our interactions at the riverfront were pleasant. The local community and store owners displayed a welcoming attitude towards our service dog.
*This incident happened on Sept 19th (Tuesday).
翻译：在我们最近从城外访问期间，我们计划去河边游览。当地执法人员告知我们有电车服务，可以方便地将我们和我们的狗运送到市中心和河边。然而，在我们第一次尝试登机时，电车运营商因我们的服务犬在场而拒绝了我们的入境。他只是伸出手，示意了否定的回应。幸运的是，我们随后与第二位电车操作员的互动更加友好，我们被允许登机。
下午是田园诗般的，几个小时后，我们决定利用电车服务返回酒店。到达我们车站的电车操作员再次对我们表示不满，因为我们的服务犬。电车司机让所有人都出去，他一边摇头，一边挥手说“不”，然后试图关上车门，这时我妻子问你为什么要这样做——他的回答是“我不想让野兽出现在车上”。手推车”，当时我说“她是一只服务犬”，我丈夫说他有所有文件可以向他展示，而且我们的服务犬戴着她的标签（只是没有安全带）。车队司机表示不愿意让我们的服务犬上车。我向他保证，我们的德国牧羊犬确实是一只服务犬，有必要的文件证实，并且项圈上的特定标签清楚地表明了这一点。尽管他最初不愿意，但他还是默许了，因为他知道拒绝不属于他的权利。
尽管如此，返回酒店的旅程还是充满了不舒服的感觉。有了这次经验，我们决定以后不再使用电车服务。值得注意的是，我们在河边的其他互动都很愉快。当地社区和商店老板对我们的服务犬表现出了欢迎的态度。
*这起事件发生在9月19日（星期二）。
下午是田园诗般的，几个小时后，我们决定利用电车服务返回酒店。到达我们车站的电车操作员再次对我们表示不满，因为我们的服务犬。电车司机让所有人都出去，他一边摇头，一边挥手说“不”，然后试图关上车门，这时我妻子问你为什么要这样做——他的回答是“我不想让野兽出现在车上”。手推车”，当时我说“她是一只服务犬”，我丈夫说他有所有文件可以向他展示，而且我们的服务犬戴着她的标签（只是没有安全带）。车队司机表示不愿意让我们的服务犬上车。我向他保证，我们的德国牧羊犬确实是一只服务犬，有必要的文件证实，并且项圈上的特定标签清楚地表明了这一点。尽管他最初不愿意，但他还是默许了，因为他知道拒绝不属于他的权利。
尽管如此，返回酒店的旅程还是充满了不舒服的感觉。有了这次经验，我们决定以后不再使用电车服务。值得注意的是，我们在河边的其他互动都很愉快。当地社区和商店老板对我们的服务犬表现出了欢迎的态度。
*这起事件发生在9月19日（星期二）。
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