旅行
账户
Simone B
Surprising unprofessional service
Strolz Sport and Mode的点评
点评：Strolz is probably one of the best winter sports shopping place in the world. They have all the best brands for technical wear and tools from jacket to trousers, from ski to boots, the place is very very nice. We love Lech even if we come from Italy, but we love as relaxing goal and not for skying reason for which my wife and me prefers dolomites.
I have a problem with ski boots and I need ski "made to measure", I just broken my first model of Fischer Vacum boots, and I need to replace them. Strolz apart from the above is very famous "made to measure" ski boot provider, starting the process from a ready books "Tecnica" and fitting and adapting to your personal feet. I booked the 4 nights stays organizing everything around the Strolz appointment to prepare the boots. They need one day to prepare them so I took also the time to try them once ready. On 28th Jan 25, I excited reached the shop where a first technician take care of me starting with sizing with a 3D scan machine, the first measure is to sizing properly the boot, the specialist was little bit surprise and upset and after going into the storage area come back with a colleague, they take again the size and discovered that my size was not available and they where not aware when new availability would have been ready (some says every day there is a delivery, some says where more then 3 weeks that new delivery was expected, I found this very un professional)
Please note that my surprise and upsetting was at upmost because I made the reservation at the beginning of December, and the shop should have not gone short of size for people booking so long in advance. This shows how much is marketing is their service and poor care took for the customers.
I have a problem with ski boots and I need ski "made to measure", I just broken my first model of Fischer Vacum boots, and I need to replace them. Strolz apart from the above is very famous "made to measure" ski boot provider, starting the process from a ready books "Tecnica" and fitting and adapting to your personal feet. I booked the 4 nights stays organizing everything around the Strolz appointment to prepare the boots. They need one day to prepare them so I took also the time to try them once ready. On 28th Jan 25, I excited reached the shop where a first technician take care of me starting with sizing with a 3D scan machine, the first measure is to sizing properly the boot, the specialist was little bit surprise and upset and after going into the storage area come back with a colleague, they take again the size and discovered that my size was not available and they where not aware when new availability would have been ready (some says every day there is a delivery, some says where more then 3 weeks that new delivery was expected, I found this very un professional)
Please note that my surprise and upsetting was at upmost because I made the reservation at the beginning of December, and the shop should have not gone short of size for people booking so long in advance. This shows how much is marketing is their service and poor care took for the customers.
翻译：Strolz 可能是世界上最好的冬季运动购物场所之一。他们拥有所有最好的技术服装和工具品牌，从夹克到裤子，从滑雪板到靴子，这个地方非常非常好。我们喜欢莱希，尽管我们来自意大利，但我们喜欢这里是为了放松，而不是为了滑雪，我和我的妻子更喜欢多洛米蒂山。
我的滑雪靴有问题，我需要“量身定制”的滑雪靴，我刚弄坏了我的第一款 Fischer Vacum 靴子，我需要更换它们。除了上述之外，Strolz 是非常著名的“量身定制”滑雪靴供应商，从现成的“Tecnica”书籍开始，然后根据您的个人脚型进行调整。我预订了 4 晚住宿，安排好与 Strolz 预约的一切，准备靴子。他们需要一天的时间来准备，所以我也花时间试穿了它们。 2025 年 1 月 28 日，我兴奋地来到商店，第一位技术人员用 3D 扫描机为我测量尺寸，第一步是正确测量靴子的尺寸，这位专家有点惊讶和不安，在进入存储区后，他和一位同事一起回来，他们再次测量尺寸，发现我的尺寸没有货，他们不知道什么时候会有新货（有人说每天都有货，有人说预计新货要 3 周以上才会有货，我觉得这很不专业）
请注意，我之所以惊讶和不安，是因为我是在 12 月初预订的，商店不应该为提前这么久预订的人提供尺码。这表明他们的服务营销力度很大，对客户的照顾也很差。
我的滑雪靴有问题，我需要“量身定制”的滑雪靴，我刚弄坏了我的第一款 Fischer Vacum 靴子，我需要更换它们。除了上述之外，Strolz 是非常著名的“量身定制”滑雪靴供应商，从现成的“Tecnica”书籍开始，然后根据您的个人脚型进行调整。我预订了 4 晚住宿，安排好与 Strolz 预约的一切，准备靴子。他们需要一天的时间来准备，所以我也花时间试穿了它们。 2025 年 1 月 28 日，我兴奋地来到商店，第一位技术人员用 3D 扫描机为我测量尺寸，第一步是正确测量靴子的尺寸，这位专家有点惊讶和不安，在进入存储区后，他和一位同事一起回来，他们再次测量尺寸，发现我的尺寸没有货，他们不知道什么时候会有新货（有人说每天都有货，有人说预计新货要 3 周以上才会有货，我觉得这很不专业）
请注意，我之所以惊讶和不安，是因为我是在 12 月初预订的，商店不应该为提前这么久预订的人提供尺码。这表明他们的服务营销力度很大，对客户的照顾也很差。
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