点评:Have been driving experiences with 6th Gear Experience for 10+ years, which should tell you all you need to know. Have never had a bad experience with them. Sophie in the office is always super helpful and informative. The driving instructors always want you to get the best out of the car and provide clear and simple instruction, this is true of every single time we have driven with them. This particular time, my husband and I were both on track, we weren’t able to finish our experience on the day as we were juggling our kids between us and the circuit has really strict noise restrictions that they have to abide by.
The team saw that this was going to be an issue, got infront of it and we were able to agree a very reasonable resolution. We came back the following day (without children) to finish our experiences off. They could not have done more for us, they were all so incredibly helpful, friendly and supportive.
We were in awe of the organisation of instructors, to cars, lunch breaks for staff, ensuring all customers got their drives - and squeezing us in as well - it was absolutely impressive. Special thank you to Josh who identified the issue on Friday, and who worked with Adrian who then got everything set up for us; to Tish for the smooth check in / handover on day 2. An extra special thank you to Owen & John who put the cherry on the icing on the cake today - thank you. We can’t stop smiling and will probably see you again in October! :-)
翻译:我在 6th Gear Experience 体验驾驶超过 10 年,这应该能告诉你所有你需要知道的事情。我从未遇到过不愉快的经历。办公室里的 Sophie 总是非常乐于助人,而且知识渊博。驾驶教练总是希望你充分发挥赛车的性能,并提供清晰易懂的指导,我们每次和他们一起驾驶都是如此。这次,我和我丈夫都在赛道上,我们无法在当天完成体验,因为我们要照顾孩子,而且赛道有非常严格的噪音限制,他们必须遵守。
团队意识到了这个问题,并提前解决了问题,最终我们达成了一个非常合理的解决方案。第二天我们(没有带孩子)又回来继续体验。他们为我们提供了无微不至的帮助,每个人都非常乐于助人、友好且支持我们。
我们对教练的组织、车辆的安排、员工的午休时间安排都赞叹不已,他们确保所有顾客都能顺利驾驶,并且也为我们安排了充足的时间——这绝对令人印象深刻。特别感谢Josh,他在周五发现了问题,并与Adrian合作,为我们安排好了一切;也感谢Tish在第二天顺利办理了入住/交接手续。还要特别感谢Owen和John,他们今天锦上添花——谢谢你们!我们笑得合不拢嘴,可能十月还会再见到你们!:-)