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Bobymax
Wasted our Time and a real Disappointment.
Birchwood Dairy Farm的点评
点评：We visited and purchased 2 cones and a large 4L tub (which comes at quite a high price). There were a group of young servers behind the counter and we asked if we could collect our tub in a few minutes after we had eaten our ice cream cones. This was fine and we thought would be a pretty regular experience. Ice cream best kept in the freezer until it leaves!
We visited the observation room, which had filthy windows through to see the cows. The dirty windows reflected everything and it was almost impossible to see the cows being milked - what a waste of time! They need to clean the viewing windows and also consider installing non-reflective glass so it’s a worthwhile experience for all. We watched other people pressing their faces up against the glass and cupping their hands to try and observe the milking procedure which was well underway.
We gave up and went to collect our pre-paid 4L tub of ice cream only to discover they had sold the lot to one buyer and our purchase had been taken by another, there was no more vanilla available. We were so upset as this was a gift we were taking to a dinner party. Clearly no IT and stock system working either.
There was nothing else we wanted, no flavors or vouchers and then the circus began - the young servers, untrained and with no management could not refund us. After many attempts and failures to refund our card, they explained there was no management, no one in any control and they hadn’t a clue what to do. Having wasted so much time we eventually took cash and went on our way. Very annoying and upset with our poor experience. There is a vital training need and that a supervisor or manager needs to be present or at least contactable by their staff.
There is a classic ice-cream car there to see - with a sign saying do not touch - it was also absolutely filthy and covered in filth and dust. Not a great advert nor one that creates a good customer experience at all.
We visited the observation room, which had filthy windows through to see the cows. The dirty windows reflected everything and it was almost impossible to see the cows being milked - what a waste of time! They need to clean the viewing windows and also consider installing non-reflective glass so it’s a worthwhile experience for all. We watched other people pressing their faces up against the glass and cupping their hands to try and observe the milking procedure which was well underway.
We gave up and went to collect our pre-paid 4L tub of ice cream only to discover they had sold the lot to one buyer and our purchase had been taken by another, there was no more vanilla available. We were so upset as this was a gift we were taking to a dinner party. Clearly no IT and stock system working either.
There was nothing else we wanted, no flavors or vouchers and then the circus began - the young servers, untrained and with no management could not refund us. After many attempts and failures to refund our card, they explained there was no management, no one in any control and they hadn’t a clue what to do. Having wasted so much time we eventually took cash and went on our way. Very annoying and upset with our poor experience. There is a vital training need and that a supervisor or manager needs to be present or at least contactable by their staff.
There is a classic ice-cream car there to see - with a sign saying do not touch - it was also absolutely filthy and covered in filth and dust. Not a great advert nor one that creates a good customer experience at all.
翻译：我们去了那里，买了两个甜筒和一个4升的大桶（价格不菲）。柜台后面有一群年轻的服务员，我们问他们吃完甜筒冰淇淋几分钟后能不能去取桶。这没问题，我们觉得这应该算是一种常态了。冰淇淋最好放在冰箱里冷冻保存，直到它卖完为止！
我们去了观察室，那里的窗户很脏，透过窗户可以看到奶牛。脏兮兮的窗户反射着一切，几乎看不到正在挤奶的奶牛——真是浪费时间！他们需要清洁观察窗，还应该考虑安装防反光玻璃，这样才能让每个人都觉得这是一次值得的体验。我们看到其他人把脸贴在玻璃上，用手捧着杯子，试图观察正在进行的挤奶过程。
我们放弃了，去取我们预付的4升桶冰淇淋，却发现他们已经把所有冰淇淋都卖给了一个买家，我们的冰淇淋被另一个买家拿走了，香草味的已经卖光了。我们非常生气，因为这可是我们准备带去参加晚宴的礼物。显然，IT 系统和库存系统都出了问题。
除了我们想要的之外什么都没有，没有口味或优惠券，然后就开始了一场闹剧——那些年轻的服务员，既没有经过培训，也没有管理，竟然拒绝给我们退款。我们多次尝试退款，但都失败了，他们解释说没有管理，根本没人管，也不知道该怎么办。浪费了这么多时间，我们最终拿了现金就走了。这糟糕的体验让我们非常恼火和沮丧。店里急需培训，需要有主管或经理在场，或者至少员工可以联系到他们。
店里有一辆经典的冰淇淋车，上面挂着“请勿触摸”的牌子，而且车子脏得要命，上面满是污垢和灰尘。这广告宣传效果不佳，也没能营造出良好的顾客体验。
我们去了观察室，那里的窗户很脏，透过窗户可以看到奶牛。脏兮兮的窗户反射着一切，几乎看不到正在挤奶的奶牛——真是浪费时间！他们需要清洁观察窗，还应该考虑安装防反光玻璃，这样才能让每个人都觉得这是一次值得的体验。我们看到其他人把脸贴在玻璃上，用手捧着杯子，试图观察正在进行的挤奶过程。
我们放弃了，去取我们预付的4升桶冰淇淋，却发现他们已经把所有冰淇淋都卖给了一个买家，我们的冰淇淋被另一个买家拿走了，香草味的已经卖光了。我们非常生气，因为这可是我们准备带去参加晚宴的礼物。显然，IT 系统和库存系统都出了问题。
除了我们想要的之外什么都没有，没有口味或优惠券，然后就开始了一场闹剧——那些年轻的服务员，既没有经过培训，也没有管理，竟然拒绝给我们退款。我们多次尝试退款，但都失败了，他们解释说没有管理，根本没人管，也不知道该怎么办。浪费了这么多时间，我们最终拿了现金就走了。这糟糕的体验让我们非常恼火和沮丧。店里急需培训，需要有主管或经理在场，或者至少员工可以联系到他们。
店里有一辆经典的冰淇淋车，上面挂着“请勿触摸”的牌子，而且车子脏得要命，上面满是污垢和灰尘。这广告宣传效果不佳，也没能营造出良好的顾客体验。
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