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Catherine B
Fakarava Ato Excursions, Safety Concerns
Fakarava Divelodge的点评
点评：We took the Ato Lissant Blue Lagoon Tour.
Snorkeling itself was fine overall.
However we were very disappointed in all other aspects of the tour.
The boat used was very cramped and crowded, with poor seating and very limited room to put on gear. Food for the lunch was not of good quality, variety or quantity. Refreshments were very limited with not enough provided to hydrate people and only available at the lunch stop. Facilities at the lunch area were virtually non-existent.
The tour guide and his deckhand did not provide any assistance to people getting into or out of the water. When swimmers were in the water the operators were mostly on their phones or napping. There was no snorkeling gear provided other than one pair of fins to be shared.
At one snorkeling stop there were concerns over what types of sharks were present. The tour guide could not be bothered to look or provide any information to the swimmers.
At that same stop, while there were swimmers in the water, the tour guide moved the boat away (approximately 150 yards) from the general area of the swimmers without letting the swimmers know what was happening. This happened a second time at the same location. The swimmers had to swim against the current for a significant distance to get back to the area of the boat. The guide would not respond to calls from alarmed swimmers to get closer to them.
There was no attention paid to the safety of the snorkelers throughout the tour. Customer service was non-existent and communications with the group were minimal overall. The tour operator tried to shorten the tour by 2 1/2 hours at one point also. Overall there was very poor customer service, poor communications and poor attitude towards the customers, very poor safety practices and a complete disregard for customers having a good tour.
Snorkeling itself was fine overall.
However we were very disappointed in all other aspects of the tour.
The boat used was very cramped and crowded, with poor seating and very limited room to put on gear. Food for the lunch was not of good quality, variety or quantity. Refreshments were very limited with not enough provided to hydrate people and only available at the lunch stop. Facilities at the lunch area were virtually non-existent.
The tour guide and his deckhand did not provide any assistance to people getting into or out of the water. When swimmers were in the water the operators were mostly on their phones or napping. There was no snorkeling gear provided other than one pair of fins to be shared.
At one snorkeling stop there were concerns over what types of sharks were present. The tour guide could not be bothered to look or provide any information to the swimmers.
At that same stop, while there were swimmers in the water, the tour guide moved the boat away (approximately 150 yards) from the general area of the swimmers without letting the swimmers know what was happening. This happened a second time at the same location. The swimmers had to swim against the current for a significant distance to get back to the area of the boat. The guide would not respond to calls from alarmed swimmers to get closer to them.
There was no attention paid to the safety of the snorkelers throughout the tour. Customer service was non-existent and communications with the group were minimal overall. The tour operator tried to shorten the tour by 2 1/2 hours at one point also. Overall there was very poor customer service, poor communications and poor attitude towards the customers, very poor safety practices and a complete disregard for customers having a good tour.
翻译：我们参加了阿托利桑特蓝湖之旅。
浮潜本身总体来说还可以。
然而，我们对行程的其他方面都非常失望。
我们乘坐的船只非常拥挤，座位很差，穿戴装备的空间也十分有限。午餐的食物质量、种类和数量都不尽如人意。茶点供应非常有限，不足以补充水分，而且只在午餐停靠点提供。午餐区域的设施几乎没有。
导游和他的船员没有为游客提供任何上下水的帮助。当游客在水中时，工作人员大多在玩手机或打盹。除了共用的一副脚蹼外，没有提供任何其他浮潜装备。
在其中一个浮潜点，有人担心附近有鲨鱼出没。导游却懒得查看，也没有向游客提供任何信息。
在同一停靠点，当水中有游泳者时，导游在没有告知游泳者的情况下，将船驶离了他们所在的区域（约150码）。这种情况在同一地点再次发生。游泳者不得不逆流游很长一段距离才能回到船边。导游对惊恐的游泳者要求靠近的呼喊置之不理。
整个行程中，浮潜者的安全完全被忽视。客户服务形同虚设，与团队的沟通也少得可怜。旅行社甚至一度试图将行程缩短2.5小时。总而言之，这次旅行的客户服务、沟通和态度都非常糟糕，安全措施也极其不到位，完全漠视游客的体验。
浮潜本身总体来说还可以。
然而，我们对行程的其他方面都非常失望。
我们乘坐的船只非常拥挤，座位很差，穿戴装备的空间也十分有限。午餐的食物质量、种类和数量都不尽如人意。茶点供应非常有限，不足以补充水分，而且只在午餐停靠点提供。午餐区域的设施几乎没有。
导游和他的船员没有为游客提供任何上下水的帮助。当游客在水中时，工作人员大多在玩手机或打盹。除了共用的一副脚蹼外，没有提供任何其他浮潜装备。
在其中一个浮潜点，有人担心附近有鲨鱼出没。导游却懒得查看，也没有向游客提供任何信息。
在同一停靠点，当水中有游泳者时，导游在没有告知游泳者的情况下，将船驶离了他们所在的区域（约150码）。这种情况在同一地点再次发生。游泳者不得不逆流游很长一段距离才能回到船边。导游对惊恐的游泳者要求靠近的呼喊置之不理。
整个行程中，浮潜者的安全完全被忽视。客户服务形同虚设，与团队的沟通也少得可怜。旅行社甚至一度试图将行程缩短2.5小时。总而言之，这次旅行的客户服务、沟通和态度都非常糟糕，安全措施也极其不到位，完全漠视游客的体验。
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