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Connie S
A water park to AVOID
Parrot Island Waterpark的点评
点评：I am deeply disappointed by our experience at Parrot Island and how my special needs grandson was treated.
My grandson is nonverbal, can swim, and wears a specialized flotation device for safety because he is prone to elopement. Before visiting, we reviewed Parrot Island’s policy, which states that flotation devices may be permitted if approved by a lifeguard.
However, we never got that opportunity.
We were stopped at the gate and told his flotation device was not allowed. No lifeguard was called to inspect it. No one evaluated whether it met their requirements. No one observed my grandson in the water. The decision was made immediately by gate staff without following the approval process outlined in their own policy.
I explained that this same flotation device has been approved and accepted at Disney and Universal water parks, where safety standards are extremely high. That information was dismissed.
When I requested a manager, I expected at least an attempt to find a solution or accommodate a child with special needs. Instead, I was told my grandson was a “liability.” The manager made no effort to involve a lifeguard, discuss alternatives, or work with us in any way. We were simply refunded and turned away.
The issue is not the refund. The issue is that a child with special needs was denied the opportunity to enjoy the park without anyone making even the smallest effort to evaluate his situation or follow the policy advertised to families.
Families of children with disabilities already face enough barriers. What made this experience so upsetting was not just being denied entry, but the complete lack of compassion, understanding, and willingness to accommodate. We left feeling embarrassed, excluded, and unwelcome.
I hope Parrot Island reviews both its policies and staff training so that other special needs families are treated with more respect and dignity than we experienced.
My grandson is nonverbal, can swim, and wears a specialized flotation device for safety because he is prone to elopement. Before visiting, we reviewed Parrot Island’s policy, which states that flotation devices may be permitted if approved by a lifeguard.
However, we never got that opportunity.
We were stopped at the gate and told his flotation device was not allowed. No lifeguard was called to inspect it. No one evaluated whether it met their requirements. No one observed my grandson in the water. The decision was made immediately by gate staff without following the approval process outlined in their own policy.
I explained that this same flotation device has been approved and accepted at Disney and Universal water parks, where safety standards are extremely high. That information was dismissed.
When I requested a manager, I expected at least an attempt to find a solution or accommodate a child with special needs. Instead, I was told my grandson was a “liability.” The manager made no effort to involve a lifeguard, discuss alternatives, or work with us in any way. We were simply refunded and turned away.
The issue is not the refund. The issue is that a child with special needs was denied the opportunity to enjoy the park without anyone making even the smallest effort to evaluate his situation or follow the policy advertised to families.
Families of children with disabilities already face enough barriers. What made this experience so upsetting was not just being denied entry, but the complete lack of compassion, understanding, and willingness to accommodate. We left feeling embarrassed, excluded, and unwelcome.
I hope Parrot Island reviews both its policies and staff training so that other special needs families are treated with more respect and dignity than we experienced.
翻译：我对鹦鹉岛水上乐园的经历以及我特殊需求孙子受到的待遇深感失望。
我的孙子不会说话，但会游泳，由于他容易走失，所以需要佩戴特制的漂浮装置以确保安全。在去之前，我们仔细阅读了鹦鹉岛水上乐园的规定，其中明确指出，如果获得救生员的批准，可以使用漂浮装置。
然而，我们根本没有机会获得批准。
我们在门口被拦下，被告知我的孙子不能使用漂浮装置。没有救生员前来检查，也没有人评估它是否符合要求，更没有人观察我的孙子在水中的情况。门口的工作人员在没有遵循他们自己规定中规定的审批流程的情况下，就立即做出了决定。
我解释说，同样的漂浮装置在迪士尼和环球影城的水上乐园都获得了批准，而这两个乐园的安全标准都非常高。但他们对此置之不理。
当我要求见经理时，我至少希望他们能尝试寻找解决方案或为特殊需求儿童提供一些便利。然而，他们却告诉我，我的孙子是个“累赘”。经理没有采取任何措施，例如安排救生员、讨论其他方案或与我们沟通。我们只是被退了款就被拒之门外。
问题不在于退款。问题在于，一个有特殊需要的孩子被剥夺了享受公园乐趣的机会，而没有人哪怕最起码地评估他的情况，也没有人遵守向家长宣传的政策。
残疾儿童的家庭已经面临诸多障碍。这次经历令人沮丧的不仅仅是被拒绝入园，更是完全缺乏同情心、理解和帮助的意愿。我们离开时感到尴尬、被排斥和不受欢迎。
我希望鹦鹉岛能够重新审视其政策和员工培训，以便其他有特殊需要的家庭能够得到比我们经历的更多的尊重和尊严。
我的孙子不会说话，但会游泳，由于他容易走失，所以需要佩戴特制的漂浮装置以确保安全。在去之前，我们仔细阅读了鹦鹉岛水上乐园的规定，其中明确指出，如果获得救生员的批准，可以使用漂浮装置。
然而，我们根本没有机会获得批准。
我们在门口被拦下，被告知我的孙子不能使用漂浮装置。没有救生员前来检查，也没有人评估它是否符合要求，更没有人观察我的孙子在水中的情况。门口的工作人员在没有遵循他们自己规定中规定的审批流程的情况下，就立即做出了决定。
我解释说，同样的漂浮装置在迪士尼和环球影城的水上乐园都获得了批准，而这两个乐园的安全标准都非常高。但他们对此置之不理。
当我要求见经理时，我至少希望他们能尝试寻找解决方案或为特殊需求儿童提供一些便利。然而，他们却告诉我，我的孙子是个“累赘”。经理没有采取任何措施，例如安排救生员、讨论其他方案或与我们沟通。我们只是被退了款就被拒之门外。
问题不在于退款。问题在于，一个有特殊需要的孩子被剥夺了享受公园乐趣的机会，而没有人哪怕最起码地评估他的情况，也没有人遵守向家长宣传的政策。
残疾儿童的家庭已经面临诸多障碍。这次经历令人沮丧的不仅仅是被拒绝入园，更是完全缺乏同情心、理解和帮助的意愿。我们离开时感到尴尬、被排斥和不受欢迎。
我希望鹦鹉岛能够重新审视其政策和员工培训，以便其他有特殊需要的家庭能够得到比我们经历的更多的尊重和尊严。
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